At
Blueground, we're on a mission to make everyone feel at home-wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life's next chapter.
Since 2013, we've grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homes-and we're not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.
Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we've built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you'll find a place to grow, make an impact, and shape the future of a world leading organization.
We're guided by five principles that reflect how we work and win together:
- Putting Guests First - Everything starts with delivering an unforgettable guest experience.
- Speed - We move fast, stay agile, and keep pushing boundaries.
- Keeping it Honest - We lead with transparency and build trust through open dialogue.
- Embracing Change - We welcome new challenges with optimism and adaptability.
- Diving In - We take ownership, act with purpose, and deliver meaningful results.
The Role
We're looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations-prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.
From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you'll be instrumental in maintaining Blueground's high standards and delivering a seamless experience for every guest.
What You'll Be Doing
- Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in-handling everything from small fixes to last-minute prep.
- On-the-Ground Support: Serve as Blueground's boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
- Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
- Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
- Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
- Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team-keeping communication tight and response time fast.
Requirements
- Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment
- Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.)
- Strong organizational skills with attention to detail
- Ability to lift and move items over 30 lbs regularly
- Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps
- Positive, upbeat, and team-oriented personality
Additional Requirements:
- Availability to work SAT/SUN/MON
- Valid driver's license
- Ability to drive a company van-sized vehicle
- Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement
Benefits
- Competitive salary and annual performance bonus ($53,000 - $60,000 and up to 15% annual performance bonus)
- Device stipend
- Flexible PTO
- Cigna Healthcare (Medical, Dental, Vision)
- 401k retirement plan
- Paid maternity/parental leave benefits for new parents
- Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!
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