Black Diamond

17 Black Diamond Customer Service Representative Jobs Hiring Near You

The Inside Sales Representative plays a critical role in driving revenue growth within the heavy ... Knowledge of the rental and leasing services industry trends and customer needs. * Proven ...

Strong customer service and communication skills. Responsibilities: * Perform on-site troubleshooting and repair of electrical, mechanical, and computer hardware systems associated with rental ...

... and customer expectations. The technician will work closely with the service team to perform ... routine inspections, troubleshoot mechanical issues, and execute preventive maintenance tasks. By ...

1 TON / 5500 Driver

Pittsburgh, PA · On-site

$17.75 - $21.75/hr

The driver acts as a representative of the company, providing professional and courteous service to customers during all interactions. Attention to detail is essential to verify delivery orders ...

The primary objective is to ensure timely pick-up and delivery of rental assets while maintaining the highest standards of safety and customer service. This role requires coordination with ...

SkillBridge Internship

Uniontown, PA · On-site

$14 - $18.75/hr

Depending on the specific opportunity, experience in maintenance, mechanics, logistics, operations, administration, customer service, or related military occupational specialties. * Familiarity with ...

Strong customer service background with direct customer interaction. Responsibilities: * Operate boom trucks to safely transport, lift, and place rental equipment and materials. * Inspect loads ...

SkillBridge Internship

Manassas, VA · On-site

$14 - $18.75/hr

Depending on the specific opportunity, experience in maintenance, mechanics, logistics, operations, administration, customer service, or related military occupational specialties. * Familiarity with ...

Lube Tech

Manassas, VA · On-site

$13 - $18/hr

This position ensures that all machinery and vehicles are properly serviced to prevent breakdowns and extend their lifespan, directly impacting customer satisfaction and company profitability. The ...

The primary objective is to ensure timely pick-up and delivery of rental assets while maintaining the highest standards of safety and customer service. This role requires coordination with ...

SkillBridge Internship

Pittsburgh, PA · On-site

$14 - $18.50/hr

Depending on the specific opportunity, experience in maintenance, mechanics, logistics, operations, administration, customer service, or related military occupational specialties. * Familiarity with ...

SkillBridge Internship

Bridgeport, WV · On-site

$15.25 - $20.25/hr

Depending on the specific opportunity, experience in maintenance, mechanics, logistics, operations, administration, customer service, or related military occupational specialties. * Familiarity with ...

Lube Tech

Manassas, VA · On-site

$13 - $18/hr

This position ensures that all machinery and vehicles are properly serviced to prevent breakdowns and extend their lifespan, directly impacting customer satisfaction and company profitability. The ...

Yard Attendant

Pittsburgh, PA · On-site

$18 - $20/hr

This role ensures rental equipment and vehicles are stored properly, moved safely, and positioned for efficient access by rental, maintenance, and customer-facing teams. The Yard Attendant supports ...

Inside Sales Representative

Black Diamond

Uniontown, PA • On-site

$18 - $20/hr

Full-time

Posted 15 days ago


Job description

About the Role:

The Inside Sales Representative plays a critical role in driving revenue growth within the heavy equipment rental and services industry by supporting the outside sales team. This position focuses on understanding client needs and coordinating the day-to-day operations of the sales process. The representative will work closely with sales representatives, customers, and other departments to ensure smooth, efficient operations. Ultimately, this role contributes to the company’s market presence and profitability by effectively managing the customer experience and adapting to a fast-paced, dynamic work environment.

Minimum Qualifications:

  • High School Diploma and relevant education or experience
  • Strong computer skills with the ability to navigate multiple software applications and databases.
  • Excellent communication and interpersonal skills to effectively engage with customers and internal teams.
  • Ability to work independently and manage time effectively in a fast-paced sales environment.

Preferred Qualifications:

  • Knowledge of the rental and leasing services industry trends and customer needs.
  • Proven experience in inside sales, preferably within the rental and leasing services industry.
  • A bachelor’s degree or relevant higher education.

Responsibilities:

  • Assist the outside sales team in managing customer inquiries, generating leads, and qualifying prospects.
  • Utilize InTempo and communicate with shop supervisors and dispatchers to source equipment.
  • Manage the contract process from quotation to final rental agreement, ensuring all details are correct and communicated to the operations team.
  • Act as the primary point of contact for customers and salesman, assisting with rental requests, equipment availability, and resolving any issues or concerns.
  • Engage with prospective and existing customers via phone, email, and CRM platforms to identify rental needs and resolve issues or concerns.
  • Work efficiently in a fast-paced environment, adapting to changing priorities and customer demands while maintaining relationships with clients, ensuring their needs are met and fostering long-term business partnerships.
  • Participate in an on-call rotation to provide after-hours support for urgent customer inquiries and equipment rental needs.

Skills:

The required skills such as inside sales expertise and proficiency with CRM software are essential for managing customer interactions and tracking sales progress efficiently. Daily use of CRM tools enables the representative to organize leads, schedule follow-ups, and analyze sales data to make informed decisions. Strong computer skills facilitate multitasking across various platforms, ensuring timely communication and documentation. The ability to work in a fast-paced environment demands adaptability and prioritization skills to handle multiple customer inquiries and sales opportunities simultaneously. Preferred skills, including sales experience and sales territory management, enhance the representative’s capability to collaborate effectively and strategically expand the customer base.