11 Bioivt Customer Service Representative Jobs Hiring Near You

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.

Residents of North Carolina (Durham, RTP) preferred.

SUMMARY

We are looking for an individual who is self-motivated and an independent thinker, willing to work within a close-knit team. The BioIVT family includes highly experienced scientists and internal sales support teams who are all focused on exceeding the company’s business goals. The successful candidate will be expected to work closely with their new colleagues, keeping them involved in the complex support processes that this role demands. You will be fully trained to understand and promote our full range of products and related services.

 * We offer a competitive compensation package that includes a variable compensation structure on top of your base salary, providing opportunities for significant earning potential based on performance

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Responsible for achieving regional sales targets on a quarterly basis in accordance with the annual corporate sales plan.
• Help with the preparation of proposals in collaboration with your colleagues in operations.
• Negotiate complex business arrangements.
• Maintain and enhance the Company’s value proposition and professional reputation by displaying the highest levels, of professionalism, competence, and personal integrity.
• Identify, develop, and maintain customer relationships for relevant accounts within the sales territory.  These activities include lead generation, cold calling and prospecting, customer sales calls, appropriate telephone and email follow-up, and reporting.
• Create and implement appropriate strategies for developing key account business including the arrangement of specific promotions such as one-day table shows, national tradeshows, technical seminars, presentations etc.
• Conduct presentations to multi-functional customer groups, including scientists, quality, purchasing, and others as appropriate.
• Report to the Regional Business Development Director all relevant information relating to field activities, including customer feedback, competitive actions, etc.
• Maintain full technical knowledge and understanding of the Company’s products and services on an on-going basis.
• Keep abreast of relevant scientific papers and publications associated with the application of the Company’s products and services and other similar competitive products.
• Develop and maintain the customer data base for all relevant accounts within the sales region.
• Provide on a continuous basis, market feedback on the Company’s competitiveness.
• Document all customer interactions in the appropriate contact management software.
• Develop and maintain a business plan to forecast and achieve sales goals
• Co-ordinate and communicate effectively with geographic business development management leaders in the US and EU to create an efficient sales-team matrix organizational structure

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet our on-going needs.

Qualifications

• At least 3 years sales or business development experience representing complex life science products and/or services to pharmaceutical, biotech and diagnostics companies.
• BA/BS in science or business related field, plus 4 years commercial life science experience (microbiology, biology, chemistry or biochemistry preferred).
• Ability to effectively present information to customers, clients, and internal staff members
• Ability to participate in the selection and development of Sales Talent
• Conceptual thinker with capability to implement ideas that help support our clients’ needs.
• Able to articulate and understand Company products and services.
• A strong passion to understand customers complex needs and translate that into a product or service that fully responds to that need. A demonstrated ability to understand people and communicate clearly.
• Demonstrable teamworking skills within a complex commercial environment
• Organizational skills and attention to detail.
• Ability to interact with various settings/audiences.   
• Results-oriented.

Travel

This position may require up to 50% of travel over the course of a year.  

Knowledge, Skills & Abilities

• Champions strong sales driven, customer-oriented culture
• Change management focus establishing adaptable sales team and sales processes
• Mutual respect, team orientation and matrix mentality
• Personal development-oriented culture – self and team
• Excellent written and verbal communication skills
• Proficient with Microsoft Excel, Word, and Outlook
• Organizational skills with great attention to detail
• Exceptional problem-solving skills
• Ability to effectively present information to customers, clients, and internal staff members
• Ability to participate in the selection and development of Sales Talent
• Conceptual thinker with capability to implement ideas that help support our clients’ needs.
• Able to articulate and understand BioIVT’s portfolio.
• A strong passion to understand customers complex needs and translate that into a product or service that fully responds to that need. A demonstrated ability to understand people and communicate clearly.
• Demonstrable teamworking skills within a complex commercial environment
• Organizational skills and attention to detail.

Other duties may be assigned.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to: stand; walk, sit, stoop, kneel, crouch, crawl, speak, hear/listen, smell, display manual dexterity, reach with hand and arms. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. 

We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!

Join Us!

We can’t wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.

To Learn more about our mission and team culture, click here!

BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We strongly encourage veterans and individuals with disabilities to apply and are committed to providing reasonable accommodations throughout the application and employment process.