Help Desk Lead
Doral, FL · On-site
Yes Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations ...
25 Base2 Solutions Jobs Hiring Near You
Help Desk Lead
Doral, FL · On-site
Yes Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations ...
All Source Imagery Analyst
Reston, VA · On-site
Yes Base-2 Solutions is seeking an All Source Imagery Analyst to conduct analytic production using intelligence and information derived from multiple sources, including imagery and geospatial data ...
All Source Imagery Analyst
Reston, VA · On-site
Yes Base-2 Solutions is seeking an All Source Imagery Analyst to conduct analytic production using intelligence and information derived from multiple sources, including imagery and geospatial data ...
Software Engineer Level 4
Annapolis, MD · On-site
Yes Position Summary Base-2 Solutions is seeking a Software Engineer Level 4 to develop, maintain, and enhance complex and diverse software systems supporting mission-focused environments. This role ...
Software Engineer Level 4
Annapolis, MD · On-site
Yes Position Summary Base-2 Solutions is seeking a Software Engineer Level 4 to develop, maintain, and enhance complex and diverse software systems supporting mission-focused environments. This role ...
Software Engineer Level 5
Annapolis, MD · On-site
Yes Position Summary Base-2 Solutions is seeking a Software Engineer Level 5 to develop, maintain, and enhance complex and diverse software systems supporting mission-focused environments. This role ...
Software Engineer Level 5
Annapolis, MD · On-site
Yes Position Summary Base-2 Solutions is seeking a Software Engineer Level 5 to develop, maintain, and enhance complex and diverse software systems supporting mission-focused environments. This role ...
Software Engineer Level 5
Reston, VA · On-site
Yes Position Summary Base-2 Solutions is seeking a Software Engineer Level 5 to develop, maintain, and enhance complex and diverse software systems supporting mission-focused environments. This role ...
Software Engineer Level 5
Reston, VA · On-site
Yes Position Summary Base-2 Solutions is seeking a Software Engineer Level 5 to develop, maintain, and enhance complex and diverse software systems supporting mission-focused environments. This role ...
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Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Job description
- Requisition ID: 2705
- Standard Title:
- Required Security Clearance: Top Secret/SCI
- Location: Doral, FL
- Work Type: On-Site
- Shift: First
- Referral Eligibility: Eligible
- U.S. Citizenship Required? Yes
Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Essential Duties and Responsibilities
- Manage global authentication support operations.
- Lead and manage a technical help desk team.
- Ensure high-quality IT support services for cloud-based and on-premises environments.
- Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Provide strong customer service, team leadership, and incident resolution.
- Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
- Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
- CompTIA A+.
- Not specified.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- OR 5 years of equivalent experience in IT service management.
- None specified.
- Active Top Secret/SCI
Compensation
- Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
- Employee referral bonuses up to $10,000 per hired referral.
- Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
- 100% company-paid medical premiums for employees and eligible dependents.
- Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
- 100% company-paid dental premiums for employees and eligible dependents.
- 100% company-paid vision premiums for employees and eligible dependents.
- 100% company-paid premiums for short-term disability.
- 100% company-paid premiums for long-term disability.
- 100% company-paid premiums for accidental death & dismemberment (AD&D).
- 100% company-paid premiums for life insurance up to $200,000.
- 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
- 401(k) pre-tax and Roth options.
- Up to 20 days of flexible paid time off (PTO).
- 11 paid floating holidays.
- Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).
NT
About Base2 Solutions
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Bellevue, WA, US
Year founded
2012