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60 Backblaze Customer Success Associate Jobs Hiring Near You

ClearPoint Strategy

Customer Success Associate

Customer Success Associate (CSA) The Customer Success Associate (CSA) is an early-career role on ClearPoint's Customer Success team. CSAs own a portfolio of small and mid-market accounts end-to-end ...

Figure

Customer Success Associate

Reno, NV · On-site

$71K/yr

Customer Success Associate Reno, NV Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by ...

WeBox

Customer Success Associate

San Jose, CA

$70K - $90K/yr

Job Summary WeBox is seeking a highpotential, detailoriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering ...

WeBox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Job Summary WeBox is seeking a highpotential, detailoriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering ...

Propra

Customer Success Associate

Calgary, AB

We're looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propra's products and services ...

SubBase

Customer Success Associate

Fort Lauderdale, FL · On-site

About the role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly - instead, it works hand-in-hand ...

AlphaSense

Customer Success Associate

New York, NY · On-site

About the Role The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and ...

Webox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Job Summary WeBox is seeking a high-potential, detail-oriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering ...

ePlus

Customer Success Associate

King Of Prussia, PA · On-site

$60K - $75K/yr

Customer Success Associate King of Prussia, PA Overview As a Customer Success Associate (CSA), you will be accountable for managing the customer experience and satisfaction of managed services ...

Books Are Fun

Customer Success Associate

$50K - $56K/yr

Position Summary Books Are Fun is seeking a dynamic, relationship-oriented Customer Success Associate (CSA) to join our mission-driven team. This high-impact, client-facing role reports to a Senior ...

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Customer Success Associate

Wolters Kluwer N.V.

Wilmington, DE • On-site

$36K - $61K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:

  • Proactively support the onboarding process for new customers.
  • Address and resolve a broader range of customer inquiries and issues.
  • Assist with customer renewals and upselling opportunities.
  • Monitor and analyze customer performance and engagement data.
  • Provide intermediate-level training and guidance to customers.
  • Ensure implementation schedules, targets, and budgets are met.
  • Collaborate with internal teams on customer feedback to improve products/services.
  • Document detailed customer interactions and updates in CRM.
  • Identify potential areas for service/product improvement based on customer feedback.
  • Maintain and enhance strong client relationships.
Skills:
  • Enhanced Communication: Improved verbal and written communication capabilities.
  • Intermediate Problem-Solving: Ability to tackle a wider range of issues.
  • Analytical Skills: Basic analytical skills to track and interpret customer data.
  • Technical-Technical Proficiency: Stronger understanding of products/services.
  • Advanced CRM: More proficient use of CRM tools for streamlined customer management.
  • Customer Focus: Deepened empathy and focus on customer needs.
  • Collaboration: Enhanced team collaboration and coordination.
  • Feedback Implementation: Ability to implement customer feedback effectively.
Qualifications:
  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$36,800.00 - $61,700.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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