60 Aztec Shops Customer Service Supervisor Jobs Hiring Near You

COMPENSATION:

Pay Rate: $22.00–$25.00 per hour

This represents the good faith estimate of the hourly wage range we reasonably expect to pay for this position upon hire, depending on factors such as the selected candidate's experience, training, education, job-related skills, internal equity, and operational needs.

In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies.

Additional information about our compensation scales is available at: www.aztecshops.com/employment

SUMMARY:

Assists the Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction, excellent quality of product and high standards of service.  Utilizes staff resources effectively to increase business, manage workload and job costs, achieve production and provide quality services to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists unit manager with the operations staff, which includes hiring and disciplining of employees, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments to ensure effective operations.
• May assist in the preparation of daily sales reports to determine profitability in order to correct for the following day.  Makes daily adjustments to staffing and inventory levels based on sales volume.
• Plans and prepares work schedules and assigns employees to specific duties and tasks.
• Assists in generating sales promotion activities and prepares, or directs workers in merchandising and stocking of location.  
• Assists unit manager in daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
• Assists manager to train crew leads on proper product storage and rotation.
• Assists checking in deliveries from vendors for quality and accuracy of product.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Supervises and trains employees engaged in food preparation, cash registers, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions.  May perform work of subordinates as needed.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.
• Completes opening, daily and closing procedures/checklist in accordance with company policies/procedures. 
• Assists unit manager to ensure company policies and procedures are followed: to include cash handling, food handling, safety, uniform, and meal/break policies.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned. 

Minimum Requirements 

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; at least one year of experience in mid to high volume convenience retail and/or at least one year of supervisory experience; or equivalent combination of education and experience. An Associate’s degree from an accredited college or university in Business or Convenience and Retail experience is preferred.

Food Handler certificate from County of San Diego preferred.

Strong communications, supervisory, and mathematical skills are required.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS: 

Requires the ability to read, comprehend, and interpret general business information.  Requires the ability to write correspondence with proper spelling and grammar.  Requires the ability to effectively communicate with customers and employees.  Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.

MATHEMATICAL SKILLS: 

Requires the ability to apply basic math concepts; calculating figures and amounts such as discounts, portions, percentages, and volume.  

REASONING ABILITY: 

Requires the ability to apply common-sense understanding to carry out general written or oral instructions.  Must be able to multitask; prioritize work and attention to detail.  Requires good analytical, organizational and management skills.

MANUAL DEXTERITY:

Must be able to utilize a computer.  Requires the ability to use a variety of office machines and equipment. 

PHYSICAL COMMUNICATION: 

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. 

PHYSICAL DEMANDS:  

Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers; as well as cash register and office equipment such as computers, copy machines. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. 

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles.  The employee occasionally works near moving mechanical parts and is occasionally exposed to humid and hot conditions as well as cleaning chemicals.  The noise level in the work environment is usually moderate.

SUPPLEMENTAL INFORMATION:

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

BACKGROUND CHECK INFORMATION: 

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd. 

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. 

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. 

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.  

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed.  Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.

WHY JOIN AZTEC SHOPS? One of the largest retail and hospitality service providers in San Diego, Aztec Shops Ltd. is nearing a century of recognized excellence in service to the San Diego State University community and beyond, including 34,000 enrolled students and more than 400,000 living alumni. Whether it is fulfilling career positions – all of which include generous health, dental, and retirement benefit plans – or seasonal student work, we offer our prospective team members a rewarding portfolio of opportunities. Apply today and grow with us!