16 Audible Customer Experience Manager Jobs Hiring Near You

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE This opportunity is for a Lead Software Development Engineer for Audible's Creator Team. Our teams build innovative tools to automate the entire content production pipeline that lets the experts focus on creation while helping them bring their art to millions of listeners. We are customer obsessed and the tools we build are intuitive & easy to use, and ensure that technology aids the creativity to provide the best in class experience to listeners. By focusing on our creators, we also create value to Audible's global consumers by helping them to discover new content, talent and stories they love and share. ABOUT YOU You're an innovative and passionate top software engineer looking to make a positive impact on customer experience. You like to own deliverables end-to-end and have a meaningful influence on the final product. You are a builder. You like to work with fellow engineers and product people to share knowledge, imagine, design, develop, test, and launch software that wows our community and inspires our peers. You're curious and love to learn unprompted as you stay up to date with tools, trends, technologies and best practices in the industry. You're curious and love to learn unprompted as you stay up to date with tools, trends, technologies and best practices in the industry. You have an interest in Web Application, Services Design & Architecture, SEO, Security, SNS, Lambda, S3, CloudWatch, REST services and Javascript. As a Lead Software Development Engineer, you will... - Champion an AI-first development approach to multiply developer productivity and drive adoption of AI-assisted practices across the organization - Determine the strategy and where to simplify or extend solutions for the best outcome, drive the use of best practices, and learn to influence and force multiply - Mentor and lead developers by cultivating curiosity and deep technical understanding - Explore technical needs and bring solutions to the table - Set the technical strategy for your team - Collaborate with stakeholders to imagine, design, develop, test, and launch scalable and maintainable software that impacts our customers and inspires your peers - Independently clarify technical requirements, assessing development estimates and apply a broad range of design approaches - Drive continuous improvement of software quality, customer experience, and maintainability of products/features - Stay on top of technology trends, tools, and approaches ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.