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Student Success & Retention Coordinator

The Student Success & Retention Coordinator plays a central role in advancing retention, persistence, and student success initiatives within Access & Opportunity Programs (AOP), which includes the Accessibility Resources Office (ARO), Advancing Completion through Engagement (ACE), Cardinal Cupboard, Educational Opportunity Program (EOP), and TRIO Student Support Services (SSS). Responsibilities include developing student success plans focused on academic recovery, persistence, and degree completion; conducting proactive outreach to students experiencing academic difficulty or enrollment barriers; and helping students navigate institutional processes while connecting them with appropriate campus resources. The role also serves as a liaison among students, faculty, advisors, coaches, and support staff to coordinate interventions and promote ongoing persistence and academic success.

A key part of the position involves building collaborative relationships across campus to strengthen coordinated student support and advance retention efforts. This includes working with Academic Advising, Intercollegiate Athletics, Academic Affairs, Enrollment & Student Success, and other partners to support initiatives tied to Academic Momentum, academic progress, engagement, and degree completion. The role also includes participation in institutional committees and collaborative efforts focused on student success and persistence.

In addition, the position serves as a primary academic support contact for student-athletes, monitoring academic standing and progress, coordinating interventions, and collaborating with Athletics staff and coaches to support eligibility, study habits, and academic achievement. Teaching responsibilities include student success and academic recovery courses such as CLP101, CLG210, INT390, or related offerings, with duties including course preparation, instruction, assessment, and integration of academic success strategies into curriculum. As a member of the AOP Leadership Team, the role contributes to divisional planning, cross-unit collaboration, and broader student success initiatives.

Under the umbrella of Access and Opportunity Programs, this is an exciting opportunity for someone who is passionate about helping others succeed and can effectively coach and collaborate to ensure students meet their optimal potential at SUNY Plattsburgh. The Enrollment and Student Success division supports a student's entire collegiate experience from the point of admission through to graduation. We partner with students, faculty and staff to provide a network of opportunities and services that lead to student success. Collectively, the division of Enrollment and Student Success positively influences the health, safety and well-being of the student body. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs, and practices.

Required Qualifications: Master's degree. Three years of professional experience in academic advising, student success, retention initiatives, academic coaching, educational opportunity programs, accessibility services, athletics academic support, or related higher education student support services. Experience supporting student-athletes through academic advising, academic support, eligibility monitoring, retention efforts, or related student success initiatives. Demonstrated experience working directly with college students from diverse backgrounds. Demonstrated ability to build collaborative relationships and coordinate support services across multiple campus offices. Strong written, verbal, organizational, and interpersonal communication skills.

Preferred Qualifications: Master's degree in Higher Education Administration, Student Affairs Administration, Leadership, Counseling, Education, Social Work, Psychology, Human Development, or a related field. Five or more years of progressively responsible experience in student success, retention initiatives, academic advising, academic coaching, educational opportunity programs, accessibility services, athletics, academic support, or related higher education settings. Experience supporting students experiencing academic difficulty, academic standing concerns, or persistence barriers. Experience teaching first-year seminar, student success, academic recovery, college transition, or related courses. Experience developing and implementing student retention, persistence, or academic recovery initiatives. Experience utilizing student success technologies such as Banner, Slate, Starfish, Navigate, Argos, or similar systems. Experience supporting first-generation students, low-income students, students with disabilities, student-athletes, or other historically underserved student populations. Demonstrated commitment to student success, retention, persistence, and degree completion initiatives.

Salary (Applicant View) - $63,500 minimum, plus excellent benefits.

About Our University - SUNY Plattsburgh, home of the Cardinals, is part of the largest comprehensive university system in the United States. The university offers a diverse selection of more than 60 academic programs across three schools – Arts & Sciences, Business & Economics, and Education, Health & Human Services. Many of these programs are highly ranked and carry strong national and regional reputations that allow students to work with highly skilled faculty who prepare them to excel in their chosen fields and industries upon graduation. Our campus prioritizes enrollment growth and stabilization, student success, equity and inclusion, and engagement with our North Country region as our four pillars of success. And we are committed to providing each and every Cardinal student a high quality liberal arts education grounded in academic excellence and a well-rounded college experience. SUNY Plattsburgh is a destination campus located in northern New York between the iconic Adirondack Mountains and Lake Champlain. The campus is a short walk from historic downtown Plattsburgh, New York, where area residents have access to a wide array of arts, food, and events throughout the year, and just over a 1 hour car ride from the cities of Burlington, Vermont, Montreal, Quebec, and Lake Placid, New York, which is best known by locals as a former site of the 1980 Winter Olympic Games.

Closing Date

Open Until Filled - Yes

To receive full consideration, supply all requested documents by: 07/27/2026

EEO Statement - SUNY Plattsburgh is fully committed to excellence through diversity, equity and inclusion, and to supporting a welcoming environment for all students, employees and visitors. As an equal opportunity employer and a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), the university guarantees equitable consideration to all qualified applicants with regard to race, color, national origin, religion, creed, age, ability, assigned gender, gender identity, sexual orientation, familial status, economic status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or any other legally protected status per federal or state laws.