ARES
ARES

22 Ares Customer Service Representative Jobs Hiring Near You

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The role requires strong customer service, technical expertise, and responsiveness, ensuring users ... Our stated salary range represents a general guideline. However, ARES considers a number of factors ...

Excellent customer service and interpersonal skills * Strong organizational skills and attention to ... ARES Benefits: ARES offers a competitive compensation and benefit package. Full time employees may ...

Enterprise Architect

Colorado Springs, CO · On-site

$68.25 - $87.75/hr

Promoting and educating customers and stakeholders on the use and value of the enterprise ... Our stated salary range represents a general guideline. However, ARES considers a number of factors ...

Sr Financial Analyst

Wallops Island, VA · On-site

$89K - $110K/yr

About ARES Corporation ARES Corporation is an employee-owned aerospace and engineering services ... Must be adept at working with a wide variety of commercial and military customers with differing ...

About ARES Corporation ARES Corporation is an employee-owned aerospace and engineering services ... Support contract leadership and NASA customers with schedule reviews, project planning activities ...

Manage IT projects, IT service requests, and Helpdesk activities for the supported program ... Our stated salary range represents a general guideline. However, ARES considers a number of factors ...

Payroll Specialist

Houston, TX · On-site

$22.50 - $30.50/hr

Customer service mindset when supporting employees, managers, and corporate team ARES Benefits: * ARES offers a competitive compensation and benefit package. Full time employees may participate in:

Payroll Specialist

Spotsylvania, VA · On-site

$22.75 - $31/hr

Customer service mindset when supporting employees, managers, and corporate team ARES Benefits: * ARES offers a competitive compensation and benefit package. Full time employees may participate in:

SharePoint Developer

Houston, TX · On-site

$46.75 - $61/hr

This position requires exceptional customer service, strong technical expertise, and consistent ... ARES Benefits: ARES offers a competitive compensation and benefit package. Full time employees may ...

SharePoint Developer

Houston, TX · On-site

$85 - $110/hr

This position requires exceptional customer service, strong technical expertise, and consistent ... ARES offers a competitive compensation and benefit package. Full time employees may participate in:

$85 - $110/hr

This position requires exceptional customer service, strong technical expertise, and consistent ... ARES offers a competitive compensation and benefit package. Full time employees may participate in:

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Desktop Support Analyst

ARES Corporation

Houston, TX • On-site

$22.25 - $29.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Job description

The Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high‑quality troubleshooting for desktop hardware, software, and mobile devices. The role requires strong customer service, technical expertise, and responsiveness, ensuring users receive efficient, reliable operational support.

Responsibilities

  • Complete software installs, upgrades, and ad hoc project activities
  • Set up and support desktops, laptops, tablets, and printers
  • Monitor Helpdesk systems for inbound issues and respond promptly
  • Support urgent operational needs including video conferencing setups, loaner equipment distribution, software license coordination, and VIP support
  • Provide remote support to off‑site users and ensure seamless access
  • Log and document all issues within the Helpdesk system
  • Assess user issues quickly and professionally, taking the appropriate steps to resolve
  • Escalate or refer unresolved issues to higher‑tier support when appropriate
  • Investigate faults related to desktop applications and configurations, identifying and implementing effective solutions

Minimum Requirements

  • Excellent oral and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to coordinate multiple tasks successfully
  • Working knowledge of Microsoft Office
  • Experience supporting Windows and macOS environments
  • Prior experience in customer support, help desk, or application support
  • Experience developing and following IT procedures and/or work instructions

 Preferred Qualifications

  • Experience performing desktop imaging, hardware diagnostics, or device deployment
  • Familiarity with Helpdesk or ticketing systems (e.g., Jira, ServiceNow)
  • Basic knowledge of software installation processes, user access troubleshooting, or mobile device support
  • Understanding of standard IT practices, workflows, or troubleshooting methodologies


Education and Relevant Experience

A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • HSA/FSA Accounts
  • Life & Disability Insurance
  • Critical Illness & Accident Insurance
  • ESOP
  • 401(k) Plan
  • Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).

Our stated salary range represents a general guideline. However, ARES considers a number of factors when determining salary offers such as current market conditions, the scope and responsibilities of the position and the candidate's experience, education, and skills.

*Applications are going to be accepted on an ongoing basis until the position has been filled.