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Infographic showing various job openings at Applied Innovation in Michigan as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Physical job distribution.

Field Service Technician Production Print Lansing MI

Applied Innovation

Lansing, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Applied Innovation is seeking a skilled and motivated Field Service Technician specializing in Production and High-Volume Equipment to join our growing service team. This full-time, Monday-Friday role (8:00 AM-5:00 PM) focuses on servicing, repairing, and maintaining production-class and high-speed devices exceeding 60 pages per minute at customer locations.
This position is ideal for a mechanically inclined problem solver who enjoys working with advanced print technology while delivering exceptional customer service. Candidates will receive comprehensive training and support. Applied Innovation provides a company vehicle, gas card, laptop, required tools, and ongoing professional development.
Duties and Responsibilities:
  • Repair, maintain, and service production and high-volume copier equipment (60+ ppm)
  • Diagnose, troubleshoot, and resolve complex mechanical and technical issues.
  • Perform scheduled and proactive preventative maintenance on production-class devices.
  • Coordinate repair schedules and service updates directly with customers.
  • Maintain accurate vehicle parts inventory and documentation for serviced equipment.
  • Collaborate with fellow technicians, support teams, and manufacturer escalation channels.
  • Follow all service procedures, safety guidelines, and quality standards.
  • Operate a company vehicle safely, courteously, and professionally.
  • Represent Applied Innovation as a trusted, service-oriented professional at customer sites.
  • Perform other related duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong mechanical and technical aptitude, particularly with high-volume print systems.
  • Proven troubleshooting and diagnostic skills with complex equipment.
  • Excellent communication, organization, and time management skills
  • Ability to manage multiple service calls and plan work effectively.
  • Customer-focused attitude and commitment to service excellence.
  • Ability to work independently while contributing to a team environment
  • Alignment with Applied Innovation's core values and commitment to client success.

Education/License/Experience Requirements:
  • High School Diploma or equivalent required.
  • Valid Driver's License with a clean driving record.
  • Experience with Ricoh production equipment preferred (but not required).
  • Factory certifications (Ricoh, Canon, etc.) helpful but not required.
  • Knowledge of print drivers, basic networking concepts, and workflow solutions preferred.
  • Prior field service or technical repair experience strongly preferred.

What We Offer:
  • Competitive pay.
  • Paid holidays, PTO, plus 1 personal holiday.
  • Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
  • 401(k) plan with company match.
  • Ongoing training and opportunities for career growth and advancement within a growing, family-owned business.

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