60 American Homes 4 Rent Accountant Jobs Hiring Near You

Company Overview Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a Resident Services Specialist II to join our team. This role is integral to our operations, providing effective customer service to both tenants and non-tenants through incoming calls and e-mails. The successful candidate will have in-depth knowledge of our company's products and programs. Responsibilities Handle inbound calls and/or emails from tenants, vendors, potential tenants on a daily basis, regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions. Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling. Provide accurate and timely assistance to the caller and document transactional activity in CRM database or other systems, ensuring proper call handling and follow up as needed. Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope. Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information. Support the department by assisting with special projects and other administrative duties as assigned. Attend in-person meetings and trainings as required. Requirements High school diploma or GED required. Associate's Degree preferred. A minimum of one year of experience within an inbound call center environment required. Experience with customer service software applications preferred. Bilingual abilities (English/Spanish) are a plus. Knowledge of Real Estate, construction, and/or Property Management industry preferred. Proficiency in PC skills and MS Office Suite required. Excellent communication (verbal and written), problem-solving, time management and conflict resolution skills. Strong relationship management, organizing and customer service skills. Compensation The anticipated pay range/scale for this position is $19.17 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive monthly bonus payments. Perks and Benefits Medical, dental and vision insurance. Flexible spending accounts and/or health savings accounts. Dependent savings accounts. 401(k) with company matching contributions. Employee stock purchase plan. Tuition reimbursement program. 9 paid holidays per year. Paid time off (PTO) accrual at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. Background Check Background check required. Equal Employment Opportunity American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr