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60 Amazon Dsp Network Transfer Driver Jobs Hiring Near You

Amazon

Data Scientist II, WW DSP Analytics

Bellevue, WA · On-site

... driver and station associate experience, DSP success, and Amazon's sustainable growth. The goal of ... network. Leverage deep expertise in mathematical optimization and causal inference to identify ...

Triumph Logistics

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Amazon DSP Delivery Driver

Forney, TX · On-site

$21.25 - $22/hr

Join Triumph - the top Amazon DSP in DFW Triumph Logistics is a top-ranked Amazon Delivery Service Partne r based in Forney, TX. We're hiring entry-level and experienced delivery drivers who take ...

Triumph Logistics

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Amazon DSP Delivery Driver

Forney, TX · On-site

$21.25 - $22/hr

Join Triumph - the top Amazon DSP in DFW Triumph Logistics is a top-ranked Amazon Delivery Service Partne r based in Forney, TX. We're hiring entry-level and experienced delivery drivers who take ...

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Quality Review Specialist, NA DSP Performance Ops Team

Amazon

Nashville, TN • On-site

Full-time

Re-posted 15 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,062 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support.

Partners include but are not limited to: Delivery Feedback and Insights, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.
The DSP Performance Ops team is seeking a talented Performance Ops Specialist to join our team. For this role, the primary function will be as a Quality Review Specialist. As an Individual Contributor, the Quality Review Specialist is an integral part of our team, completing quality reviews, performing high judgement investigations and research

These functions inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.
Key job responsibilities
- Completes quality reviews for various complex work streams.
- Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
- Evaluates root cause and performing data analysis to identify opportunities for process improvement
- Escalates trends in issues or pain points occurring within the process
- Surface pain points and solve key problems.
- Participate in ongoing projects related to SOP improvements, training efforts, and tech implementation
- Presents operational call-outs to leadership during business reviews
- Contribute to ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives
- Monitors safety, quality, productivity, and customer expectations
- Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
- Thinks Big across the Last Mile space, delivering holistic, scalable solutions
A day in the life
The primary task of the Quality Specialist is to review the casework of Operations Specialists, ensuring that casework adheres to the standard operation procedure. The Quality Specialist provides feedback about best practices to prevent repeat of errors. Quality Specialists are very familiar with standard operating procedures and regularly identify and suggest improvements to SOPs with the intent of clarifying expectations for all stakeholders

Quality specialists also identify real time trends in the casework and communicate the information to their lead or manager. During times of increased case volume, quality specialists may be assigned to work cases to avoid backlog or missed SLAs.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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