Alta Resources
Alta Resources

23 Alta Resources Program Manager Jobs Hiring Near You

Alta Resources is Hiring! Summary The Program Manager manages and directs an Inbound or Outbound Contact Center in accordance with the organization's strategic mandates. These activities are carried ...

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is Hiring! Alta Resources is looking for full-time and part-time Call Center ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Call Center Representative

Brea, CA

$16.50 - $20.75/hr

Alta Resources Hiring! Alta Resources is looking for full-time and part-time call center ... Strong organization and time management skills. Education & Experience: * High school diploma or ...

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is Hiring! Alta Resources is looking for full-time and part-time Customer Center ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Call Center Representative

Fort Myers, FL

$15 - $18.75/hr

Alta Resources is Hiring! Alta Resources is looking for full-time and part-time Call Center ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is Hiring! Alta Resources is looking for full-time and part-time Customer Center ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Customer Service Rep

Brea, CA

$16.50 - $22.50/hr

Alta Resources Hiring Alta Resources is hiring Customer Service Representatives, located at our ... Rewards and Recognition Program including company sponsored events Pasig City, PH

Bilingual French CCR

Fort Myers, FL · On-site

$14.50 - $18.25/hr

Alta Resources is Hiring! Alta Resources is looking for French Speaking Customer Service ... Strong organization and time management skills. Education & Experience: * High school diploma or ...

Customer Service Rep

Fort Myers, FL

$15 - $20.25/hr

Alta Resources Hiring Alta Resources is hiring Customer Service Representatives, located at our ... Rewards and Recognition Program including company sponsored events Pasig City, PH

Customer Service Rep

Neenah, WI

$16.50 - $22.50/hr

Alta Resources Hiring Alta Resources is hiring Customer Service Representatives, located at our ... Rewards and Recognition Program including company sponsored events Pasig City, PH

... manage sales activities of assigned client products. What You'll Do As An Alta Resources Sales ... Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows ...

Spanish Bilingual CCR

Fort Myers, FL · On-site

$14.50 - $18.25/hr

Alta Resources is Hiring! Alta Resources is looking for Spanish Speaking Customer Service ... Strong organization and time management skills. Education & Experience: * High school diploma or ...

Alta Resources is Hiring! Summary Earn $17.00-$19.00. Based on Experience. The Customer Care ... Recommends improvements to management in service, product, procedures, and/or packaging to support ...

Alta Resources is Hiring! Summary Earn $17.00-$19.00. Based on Experience. The Customer Care ... Recommends improvements to management in service, product, procedures, and/or packaging to support ...

Alta Resources is Hiring! Summary The Account Manager manages sales accounts and all activities selling Client products to wholesalers, distributors, and retailers (direct and indirect customers ...

Alta Resources is Hiring! Summary The Account Manager manages sales accounts and all activities selling Client products to wholesalers, distributors, and retailers (direct and indirect customers ...

Alta Resources is Hiring! Summary The Social Media Specialist position provides professional ... Escalates any applicable contacts (as defined in SOPs) to management as appropriate. * Handles ...

Alta Resources is Hiring! Summary The Senior Trainer is the primary client team trainer who has ... Work directly with Client Liaisons, Program Director/Manager, and Team Leaders to ensure that ...

Bilingual CCR - Spanish

Brea, CA · On-site

$16 - $20.25/hr

Alta Resources is Hiring! Summary The Bilingual Customer Care Representative position provides ... Recommends improvements to management in service, product, procedures, and/or packaging to support ...

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Alta Resources Jobs Information

Do workers at Alta Resources get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Alta Resources pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
54% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

At Alta Resources, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Alta Resources affordable enough for their workers?

Only some people say the health insurance costs are okay.
64% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get paid time off at Alta Resources?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Alta Resources worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Alta Resources workers get to choose the shifts they work?

Most people get to choose which shifts they work.
78% report that they have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Alta Resources workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Alta Resources?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Alta Resources managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Alta Resources spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Alta Resources?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Alta Resources good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Alta Resources feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Alta Resources get to take their breaks without interruption?

Most people get breaks without interruption.
97% of people report that they get to take their breaks without interruption.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Alta Resources?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Alta Resources enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Alta Resources recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Alta Resources?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Alta Resources?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Alta Resources’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
58% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Alta Resources is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
Infographic showing various Program Manager job openings at Alta Resources in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Program Manager

Full-time

Posted 5 days ago


Alta Resources rating

7.4

Company rating: 7.4 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

13th of 71 rated call and contact centers


Job description

Alta Resources is Hiring!
Summary
The Program Manager manages and directs an Inbound or Outbound Contact Center in accordance with the organization's strategic mandates. These activities are carried out in accordance with Six Sigma philosophies to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client.
This position manages financials to include, but are not limited to, P & L, budget, and expense reduction. The Program Manager will create an environment that promotes employee growth and retention. The individual manages and oversees all aspects of the client's customer service policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics. The position develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints. Client contract review, negotiation and SOW are critical aspects of this position.
The Program Manager will position the capabilities of Alta Resources to solve business issues on behalf of the client. They will work with the various client teams to identify trends in business problems, develop best practice solutions, and successes to design and present value-add solutions to our customers and work with internal resources and implementation teams to ensure customer expectations are communicated and exceeded.
Essential Duties & Responsibility
Other duties may be assigned.
  • Creates and maintains a strong partnership with the client
  • Manages and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry
  • Consults with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
  • Manages financials to include, but are not limited to P & L, budget, and expense reduction
  • Instills a strong sense of customer focus, professionalism and client branding throughout the team
  • Incorporates Six Sigma practices and philosophies into daily management to achieve client and Alta goals and to develop corporate best practices and efficiencies
  • Prepares monthly reports to show how Client and company goals and metrics are being met and exceeded and to identify issues that need to be resolved in meeting program objectives
  • Determines work procedures, forecasts call volume, projects staffing levels, and expedites workflow
  • Manages research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of Client objectives
  • Promotes organization in industry, manufacturing or trade associations
  • Maintains a high level of team morale and motivation to create an environment that promotes employee growth and retention
  • Develops and manages a high performing team to cultivate learning, sharing, communication and shaping team dynamics
  • Travel as required; in order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed
  • Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Leadership Responsibilities
Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. All leadership positions are expected to attain Six Sigma Green Belt certification.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Demonstrates an ability to be a self-starter and to lead, develop and train personnel in a high performing, diversified, ever changing, team based, global environment. Displays a high level of confidence, enthusiasm and a proactive, positive attitude with the desire to succeed, motivate and develop teams, and exceed client expectations. Has a passion to lead and serve others.
  • Professionally and effectively interact with diverse backgrounds and perspectives, while demonstrating advocacy and a genuine interest in team members, direct reports and others while maintaining an open line of communication. Provides clear expectations, feedback and recognition. Proven ability to retain employees, customers, and/or clients.
  • Excellent interpersonal, verbal and written business communication skills. Ability to establish rapport, lead, coach and motivate, builds relationships and loyalty with external and internal team, clients and leaders, and remains tactful when communicating negative information. Demonstrates the ability to effectively present information, give presentations, and respond to questions from groups of managers, clients, customers, and staff.
  • Demonstrate an ability to display patience, empathy, active listening skills, and stress management while ensuring internal staff and client needs are fulfilled in a timely and satisfactory fashion. Proven ability to adapt coaching styles to provide positive as well as negative feedback. Provide constructive feedback that is specific and encourages employees to perform at an optimal level at all times.
  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks. Strong attention to detail and accuracy.
  • Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the client. Knows when to involve upper management.
  • Demonstrates skills at analyzing trends and assist in creating action place that determine a solution.
  • Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)
  • Ability to maintain a high level of confidentiality by handling sensitive and private employee, client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements. Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines. Enforces and supports all company policies and procedures. Fully support the company's commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace.
  • Proven ability to meet deadlines and key metrics, work independently, as a leader and team player, and deliver results. Embraces change and is flexible to the needs of the team and business. Demonstrates the ability to support or lead in change management.
  • Proven track record of reliability and a strong work ethic is a must.
  • Must have the ability to travel as necessary and a personal credit card with an available credit limit for expenses which are reimbursed

EDUCATION and/or EXPERIENCE
  • Bachelor's degree from four-year College or university is required.
  • Requires two or more years of management experience (contact center management preferred); experience in a leadership role with financial accountabilities including profit and loss is preferred.
  • Scope of client responsibility is $1.5 million to $4.99 million dollars in annual revenue

TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes: Windows, PowerPoint, Advanced Word and Excel, along with Client designated software. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Work Environment
Alta Resources is an equal employment opportunity employer.
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