28 Alloy Customer Service Jobs Hiring Near You

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences.

As Alloy grows, we're scaling our Channel Technical Solutions team to deliver strategic technical partnership at every stage of the client lifecycle. This role is for a Senior Technical Success Manager focused on Partnerships - someone who can own the technical relationship with Alloy's key integration partners, scope and solution technical use cases, and act as a proactive partner ensuring joint clients adopt and optimize Alloy through those partnerships.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you'll be doing

As a Senior Technical Success Manager for partners, you will be a proactive, strategic technical partner for clients, bridging the gap between Alloy's technical depth and client outcomes. You'll collaborate closely with Partnership Account Managers (PAMs), Product, and Engineering to ensure clients maximize the long-term value of Alloy.

Key responsibilities include:

• Partner Enablement & Technical Advisory - Serve as the primary technical resource for Alloy partners, enabling them to independently implement, support, and optimize Alloy solutions through training, guidance, documentation, and ongoing technical consultation.
• Partner Implementation Strategy - Partner with Implementation Managers and partner teams to design and execute complex partner-led implementations, providing architectural guidance, identifying reusable patterns, and reducing implementation complexity over time.
• Program Scalability & Standardization - Identify opportunities to standardize recurring implementation and support motions, transforming bespoke partner requirements into repeatable frameworks, best practices, and scalable operating models.
• Technical Partnership Management - Maintain strong relationships with strategic partners, proactively identifying technical risks, adoption opportunities, and areas for deeper alignment with Alloy's product roadmap and implementation best practices.
• Implementation Optimization - Analyze implementation trends across the partner ecosystem and drive recommendations that improve efficiency, consistency, and time-to-value for partner-delivered implementations.
• Partner Readiness & Adoption - Develop and deliver technical enablement programs, implementation playbooks, and other resources that increase partner self-sufficiency and expand the ecosystem's ability to successfully deliver Alloy solutions.
• Cross-Functional Collaboration - Work closely with Channel Partnerships, Product, Engineering, Professional Services, and Support to advocate for partner needs, improve implementation experiences, and influence the development of scalable platform capabilities.
• Thought Leadership - Stay current on Alloy's platform capabilities, implementation patterns, and industry best practices, translating those insights into actionable guidance for partners and internal stakeholders.

Who we're looking for

We're looking for someone who combines technical depth with strong client-facing skills and thrives in a collaborative, cross-functional environment.

• 4-6 years experience supporting, implementing, and growing strategic partner relationships for complex technical products in a partner-facing role (Technical Partnerships Manager, TAM, Solutions Engineer, Implementation Manager, or similar).
  • Served as the primary technical point of contact for strategic partners, building trusted advisor relationships across technical, operational, and executive stakeholders.
  • Drove partner success by aligning technical capabilities to business goals, identifying optimization opportunities, and guiding adoption of new features, workflows, and integrations.
• Strong problem-solving skills with the ability to think strategically and deliver tactical solutions.
• Excellent communicator, able to translate technical concepts for both technical and non-technical stakeholders.
• Experience scoping and solutioning API integrations and system architectures.
• Hands-on technical skills in at least one of the following:
  • REST APIs
  • SQL (PostgreSQL preferred)
  • Backend languages (Node.js preferred)
  • Web development (JavaScript, HTML/CSS, React)
• Prior experience in fraud, compliance, or financial services preferred but not required.
• Passion for learning and applying new tools, data strategies, and best practices.
• Strong sense of ownership, accountability, and follow-through.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $130,000 - $190,000.

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you're ever unsure, please contact us directly via our website before sharing personal information.