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Leaves Client Technology Leader

The Leaves Client Technology Leader serves as the primary technical authority for a portfolio of leave administration clients, bringing deep expertise in leave plan design, systems configuration, and the Software Development Life Cycle (SDLC). This role is accountable for the end-to-end delivery of all client technology initiatives, including configuration, development, integrations, testing, deployments, defect remediation, and post-production stabilization.

The Client Technology Leader partners with delivery leaders and technical teams to translate business requirements into technology solutions while fostering a culture of continuous improvement, operational excellence, and colleague development.

Key Responsibilities

• Lead the integrated delivery plans including planning, prioritization, and execution of all client technology initiatives, including client requested changes, enhancements, defect resolution, regulatory changes, and strategic improvement projects.
• Apply Agile and SDLC methodologies to ensure efficient delivery, high-quality outcomes, and strong project governance.
• Oversee implementation and deployment activities across all technical workstreams, proactively managing risks, dependencies, timelines, and priorities throughout the project lifecycle.
• Ensure technical solutions align with established best practices while meeting client requirements.
• Break complex initiatives into executable work packages and coordinate assignment to appropriate teams.
• Monitor dependencies, critical path activities, competing priorities, and delivery risks to ensure successful execution.
• Establish visibility into delivery status, backlog health, resource constraints, and implementation readiness.

Client Solutioning & Technical Expertise

• Serve as the subject matter expert on leave administration systems, client leave plan requirements, and technical solution design.
• Partner with clients, delivery teams, and third-party vendors to develop innovative and scalable solutions for complex business challenges.
• Translate business rules and operational requirements into detailed technical specifications and system configurations.
• Support client acceptance testing and implementation readiness activities to ensure successful solution adoption.
• Evaluate requested client customization against product standards, scalability considerations, existing capabilities, and long-term supportability.
• Partner with governance and review boards to recommend approval, rejection, redesign, or prioritization of solution requests.

Stakeholder & Partner Collaboration

• Build strong relationships with internal and external stakeholders, providing consultative guidance on technical capabilities, risks, and opportunities.
• Influence decision-making and drive alignment across cross-functional teams to achieve business and client objectives.
• Lead a matrixed delivery model consisting of Product, Engineering, Configuration, Testing, Integration, and Offshore delivery resources.
• Coordinate work across domestic and global delivery teams, ensuring priorities, timelines, quality expectations, and client commitments remain aligned.
• Maximize utilization of offshore configuration and integration resources while maintaining accountability for overall delivery outcomes.

People Leadership & Talent Development

• Coach and mentor colleagues on system analysis, configuration, testing methodologies, and problem-solving techniques.
• Provide technical leadership and support across teams, extending expertise beyond assigned clients to address critical business priorities.
• Foster a culture of learning, accountability, collaboration, and continuous professional growth.

Continuous Improvement & Innovation

• Champion continuous improvement initiatives that enhance quality, efficiency, scalability, and client experience.
• Identify process optimization opportunities and lead the development of innovative solutions that drive measurable business value.
• Promote operational excellence through standardization, best practice adoption, and proactive knowledge sharing across the organization.

Success Measures

• On-time delivery of client configuration, integration, development, and deployment commitments.
• Strong client satisfaction and partnership outcomes.
• Reduced defect rates, rework, and improved system stability.
• Healthy backlog management and predictable delivery performance.
• Successful execution of complex implementations, technical transformations, and stabilization efforts.
• Effective utilization of onshore and offshore delivery resources.
• Growth and development of technical talent across the organization.
• Measurable improvements in delivery efficiency, quality, scalability, and forecasting accuracy.

Required Qualifications

• Deep knowledge of Leave Administration products, plan design, configuration, business processes, and operational workflows.
• Demonstrated experience leading configuration and technology delivery within a Leave Administration or related benefits environment.
• Experience coordinating work across Product, Engineering, Configuration, Testing, and Operations teams.
• Experience managing delivery through Agile and SDLC methodologies.
• Proven ability to drive resolution of complex delivery challenges involving multiple teams and dependencies.