Affirm
Affirm

56 Affirm Customer Service Representative Jobs Hiring Near You

Compensation Lead

$128K - $188K/yr

Strong customer service background * Knowledge of regulatory requirements and the ability to ... Affirm focuses on providing a simple and transparent pay structure which is based on a variety of ...

Servicing: Enhance the post-origination customer experience by analyzing repayment behavior ... About the Role As an Analyst I in Affirm's Risk & Analytics organization, you will join one of ...

Compensation Lead

CA$112K - CA$172K/yr

Strong customer service background * Knowledge of regulatory requirements and the ability to ... Affirm focuses on providing a simple and transparent pay structure which is based on a variety of ...

Affirm is building the next generation of customer identity and authentication. This role is a ... You will build and operate backend services that power registration, login, authorization, and ...

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility ... Servicing: Enhance the post-origination customer experience by analyzing repayment behavior ...

Senior Analyst

$90K - $119K/yr

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility ... Servicing: Enhance the post-origination customer experience by analyzing repayment behavior ...

The Consumer Servicing team owns the ways customers get help at Affirm - including chat, phone, self-service flows, and the internal tools our agents rely on to deliver fast, empathetic, and ...

... for Affirm and our customers. You will work closely with experienced ML engineers, platform ... Servicing Operations, Product, and ML Platform to define requirements, evaluate tradeoffs, and ...

Senior Analyst

$90K - $119K/yr

Servicing: Enhance the post-origination customer experience by analyzing repayment behavior ... About the Role As a Senior Analyst in Affirm's Risk & Analytics organization, you will join one of ...

Define and drive the long-term vision for Affirm's core consumer experience across app, web, and ... Strong analytical and problem-solving skills, with the ability to balance customer needs, business ...

Counsel II, Commercial

$164K - $224K/yr

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility ... services while navigating a complex set of regulations. In this role, you will be a key advisor to ...

Define and drive the long-term vision for Affirm's core consumer experience across app, web, and ... Strong analytical and problem-solving skills, with the ability to balance customer needs, business ...

Affirm is building the next generation of customer identity and authentication. This role is a ... You will build and operate backend services that power registration, login, authorization, and ...

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility ... Drive complex, multi-disciplinary, and highly visible technical programs in service of our team ...

Senior CIAM Software Engineer

CA$153K - CA$213K/yr

Affirm is building the next generation of customer identity and authentication. This role is a ... You will build and operate backend services that power registration, login, authorization, and ...

Counsel II, Commercial

$164K - $224K/yr

About the role Affirm's Commercial Legal (Revenue) team is instrumental in building, scaling, and ... services while navigating a complex set of regulations. In this role, you will be a key advisor to ...

... Affirm and our customers. The ideal candidate will design, develop, configure, and implement ... Drive program operational excellence by establishing repeatable processes, service-level ...

... for Affirm and our customers. You will work closely with experienced ML engineers, platform ... Servicing Operations, Product, and ML Platform to define requirements, evaluate tradeoffs, and ...

Showing results 21-40

$128K - $188K/yr

Full-time

Medical, Dental, Vision

Re-posted 18 days ago


Job description

About the People Team: 

The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm's people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business.

About the Role:

We are seeking a detail oriented and analytically sound Compensation Lead to own the end-to-end management of our compensation systems. You will be responsible for ensuring systems like Radford (survey reporting) and Pave (cycle management) are set up to support Affirm's policies, procedures, and employees. In this role you will play a key role in the day to day compensation operations and ensuring our programs are effective and competitive.

What You'll Do:
  • Manage the end-to-end administration of our semiannual compensation processes

  • Develop and participate in all components of our annual compensation studies to evaluate Affirm's competitive market positioning, including: auditing roles (responsibilities, activities, duties, and requirements),  job responsibilities, activities, duties and requirements, leading our benchmarking survey submission/review process, and evaluating/recommending updates to our cash and equity compensation structures/ranges

  • Conduct special projects for ad hoc compensation analyses across a variety of areas, including incentive compensation, equity programs, and pay equity analyses

  • Own the pay reporting process for the various geographies Affirm supports

  • Assist with compensation training and communications

What We Look For:
  • 5+ years of experience in compensation or people analytics

  • Experience with compensation management systems (with a strong preference towards Pave) 

  • Passion for working with data and an analytical mindset to turn raw data into actionable insights using various tools (Excel / Google Sheets, Sigma Computing, Claude Code, etc.)

  • Attention to detail, strong sense of responsibility and the ability to work both independently and collaboratively

  • Strong team orientation with collaborative style; ability to work effectively across internal teams, communicating clearly and comprehensively to meet project deadlines

  • Leads with strong judgment and integrity; able to maturely handle sensitive and confidential information

  • Proven ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors

  • Highly effective verbal and written communications skills; ability to distill complex concepts/information to employees and Senior Leaders in a digestible manner

  • Highly organized with the ability to manage multiple high, and potentially shifting, priorities in a fast-paced environment

  • Strong customer service background

  • Knowledge of regulatory requirements and the ability to establish and maintain compliance of all plans and programs

Pay Grade - K

Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $145,000 - $205,000

USA base pay range (all other U.S. states) per year: $128,000 - $188,000

Please note that visa sponsorship is not available for this position.

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