AAC

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

Resolves hardware, software, or telecommunications problems that require extensive and detailed analysis to remedy; or problems that require authorization and/or action by IT management to resolve.

Serves as the enterprise-level designer and technical authority for all UEM platforms across the environment. This role architects end-to-end management strategies for Windows, macOS, iOS, and ...

Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces, and event venues. This role focuses on operational support, setup, monitoring, and troubleshooting ...

131 M Street NE, Washington, District of Columbia Tracking Code 26-012 Position Type Full-Time/Regular Provide Tier 3 technical support for Microsoft systems. Build, implement, and troubleshoot ...

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

131 M Street NE, Washington, District of Columbia Tracking Code 26-012 Position Type Full-Time/Regular Provide Tier 3 technical support for Microsoft systems. Build, implement, and troubleshoot ...

Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include ...

Supports the daily operations of the agency's network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of ...

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...

Focuses on securing all enterprise-managed endpoints through policy enforcement, compliance monitoring, device protection controls, and integration of UEM platforms with enterprise security systems.

Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation ...

Supports the daily operations of the agency's network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of ...

Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart ...

The IT Project Manager will plan, execute, and finalize projects according to strict deadlines and within the defined budget. Responsibilities will include planning and execution of technology ...

Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include ...

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...