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Avista Rentals

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Guest Services Manager - Avista Resort

Guest Services Manager - Avista Resort

AVISTA RENTALS LLC

North Myrtle Beach, SC

Other

Dental, Life

Posted 13 days ago

Job description

Guest Services Manager -Avista

Jobdescription - The Guest Services Manager will ensure the best guest experiencepossible. Leading the guest services team towards success will be a priority.Managing front desk discrepancies, operation systems, and customer relatedsituations will be part of the daily tasks. The ideal candidate willcommunicate efficiently with others, and enjoy team work.

Jobresponsibilities:

         Responsiblefor establishing and managing front desk operations/systems. Partners withother department heads to ensure that all guests needs and concerns areproperly addressed

         Scheduleand conduct training

         Performall duties and responsibilities in a timely and efficient manner in accordancewith company policies and procedures.

         Assignduties and observe performances to ensure adherence to Hotel policies. Conductperiodic feedback and performance review sessions.

         Resolvefront desk discrepancies (financial, reservation, etc.). Order and trackvouchers/show attractions / activities. Assist guests in making, changing, andcanceling reservations and registering in/out of the resort.

         Assistin developing walk-in rates for last minute bookings.

         Coordinateactivities/issues with other hotel departments in order to facilitate increasedlevels of efficiency and guest satisfaction - utilize and train on the systemsprovided.

         Ensureproper communication within the department by having a monthly staff meetingand regular scheduled trainings.

         Investigatecomplaints and initiate a mutually agreeable solution to promptly resolve anyguest issues.

         Demonstratepositive leadership characteristics which inspire team members to exceedstandards and promote

         Maintainand train the proper emergency and security procedures on a monthly basis.

         Maintainsystems and controls to provide adequate supplies for efficient operation ofthe front desk -office, supplies, activity supplies, inventory of keys, radiosetc.

         Planning,& organizing the overall operations of the front desk, bell services, andPBX.

         Welcomeand acknowledge all guests according to company standards; anticipate andaddress guest service needs.

         Workwith the Sales Manager to negotiate group rates and actively participate in theyield management program. Attends regular staff meetings and perform specialprojects as needed by General Manager

Requirements:

         Availableto work a flexible schedule including weekends and holidays

         HighSchool Diploma

         Previousfront desk / customer service experience

         Managerialexperience is preferred

         Excellentleadership, management, and team building skills

         Musthave strong verbal and written communication skills

         ProficientComputer Skills

         Abilityto multitask, prioritize, and manage time

Qualifyingteam members may enjoy the following benefits:

         Healthinsurance

         401KPlan (matched)

         Visionand Dental insurance

         Disability,Life, and Accident insurance

         PaidVacation

         ReferralProgram

         Bereavementleave 

 

Myrtle Beach Seaside Resorts believes that our employees are thestrength, vendors are the standard, homeowners are the prospect, and customersare the focus. We are committed to maintaining a safe and secure, workingenvironment, which promotes communication, participation, and involvement.Empowered and proactive staff create memorable experiences for our guest thatexceed expectations.

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