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23 Acd Connect Jobs Hiring Near You

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Support Specialist - W

Farmington, UT · On-site

$17/hr

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Connect

Support Specialist - W

Farmington, UT · On-site

$17/hr

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Full Time Support Specialist - NY

New York, NY · Remote

$21 - $23/hr

Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered ...

ACD Connect

Part Time Support Specialist - NY

New York, NY · Remote

$21 - $23/hr

Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered ...

ACD Connect

Full Time Support Specialist - NY

New York, NY · On-site

$21 - $23/hr

Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered ...

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Infographic showing various job openings at Acd Connect in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Support Specialist - P TIER 2 - INTERNAL ONLY

Support Specialist - P TIER 2 - INTERNAL ONLY

ACD Connect

Farmington, UT • On-site

Full-time

PTO

Posted 15 days ago

Job description

What do we do?

ACD Connect is now accepting internal applications for the position of Support Specialist P - Tier 2 supporting our Insurance sector client.This role serves as the primary escalation point for Tier 2 support inquiries and works directly with the client to resolve escalated customer issues while supporting overall team performance and service continuity. Employees interested in being considered for this opportunity should submit their interest/application in accordance with the internal posting process.



Responsibilities

  • Schedules may fall within the following operating hours:
    • Monday - Saturday: 8:00 AM - 10:00 PM EST
    • Sunday: 11:00 AM - 8:00 PM EST
  • Serve as the primary point of escalation for Tier 2 support tickets, ensuring timely and effective resolution in accordance with established service level agreements (SLAs)
  • Partner directly with the client to manage and resolve escalated tickets and calls while maintaining a professional and solutions-oriented approach throughout the escalation lifecycle
  • Collaborate actively with fellow Tier 2 team members to share knowledge, standardize resolution approaches, and support overall queue performance
  • Assume Tier 1 call handling responsibilities during periods of low Tier 2 ticket volume to maintain service continuity and team responsiveness
  • Perform other related duties as assigned by management, as responsibilities may flex across support tiers based on business needs

What does it take?

USB Headset

Webcam -All training is 100% on camera
Laptop or PC (No tablets/Chromebooks/Macs)
Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbps upload capacity.


How will we support you?

This position is posted exclusively for internal candidates. The role is a lateral reassignment opportunity for current Support Specialist Tier 1 employees. As the responsibilities of this role supplement and extend from the existing Tier 2 position, no additional compensation adjustment will accompany this reassignment.


Bonus

Employees who successfully complete a 90-day performance review period in the role will be eligible to receive an additional 12hours of PTO as an incentive. Employees who fulfill the incentive requirements will have the additional PTO hours added to their PTO bank following their 90th-day pay date.


**ACD . is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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