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23 Acd Connect Jobs Hiring Near You

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Support Specialist - W

Farmington, UT

$17/hr

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Connect

Support Specialist - W

Farmington, UT · On-site

$17/hr

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Connect

Remote Call Center Agent

$10/hr

Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent ...

ACD Connect

Full Time Support Specialist - NY

New York, NY · Remote

$21 - $23/hr

Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered ...

ACD Connect

Part Time Support Specialist - NY

New York, NY · Remote

$21 - $23/hr

Where People and Technology Create Exceptional Service For over 22 years, we've been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered ...

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Support Specialist - P - Evening hours 1:30-10pm Mon-Sat/Sun 11-8 pm

Support Specialist - P - Evening hours 1:30-10pm Mon-Sat/Sun 11-8 pm

ACD Connect

Farmington, UT

$16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

What do we do?

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


What will you do?

Assist our client with handling their customer inbound call and email needs. The type of calls will assist with General Portal Support, Billing Support and Client Portal Support.

Must be available to work Afternoon/evenings, Saturday and Sunday shifts

Evening hours 1:30-10pm Mon-Sat, and Sun 11-8 pm, flex Schedule with 1 weekend day REQUIRED

Total weekly hours will be less than either less than 30 hours for Part - Time and up to 40 hours for Full-Time.

While the exact responsibilities will vary based on the business needs, the main duties of the Support Specialist role is summarized below.

Training

The schedule for training will be in the afternoon 9am-5pm Pm EST, Monday-Friday.

Responsibilities

Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer accounts, providing customer with updates and information about billing and other account items
Collaborate with other Specialists to improve customer service
Perform other related duties as assigned by management

What does it take?

USB Headset

Webcam -All training is 100% on camera
Laptop or PC (No tablets/Chromebooks/Macs)
Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbps upload capacity.

All Agents must meet the technical system requirementsnecessary to perform the essential functions of the position. Our systems are not compatible with MacBooks, Apple devices, Chromebooks, or tablets. This position requires the use of a personal desktop or laptop running a Windows operating system, Microsoft Office Products with compatibility for HP platforms and software.


  • Must be available to work Afternoon/evenings, Saturday and Sunday shifts

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.


How will we support you?

- Compensation:

  • $10 during the training period up to 2 weeks(higher state minimum wage will be paid to those in states where it applies)
  • $16.50/hr after completing training period (training period attended at 100% attendance)
  • When additional queue skill level training has been completed and production levels are met, compensation will move to $17.00/hr

- Remote Work - No commute time to the office

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth retirement plans with matching
  • Tiered PTO based upon length of employment
  • Employee Assistance Services for Mental Health/Substance Abuse/Counseling resources
  • Earn up to approximately 2 hours of PTO earned per pay period and begin using after 90 days of employment

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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