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Zurich Auto Jobs (NOW HIRING)

Zurich Insurance Group

Claims Associate II - Auto

Dallas, TX · On-site

$17.50 - $23.75/hr

Zurich is currently hiring a Claims AssociateII to join their Auto Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies ...

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What is the difference between Zurich Auto vs Zurich Auto Adjuster?

AspectZurich AutoZurich Auto Adjuster
CredentialsInsurance license, relevant certificationsInsurance license, claims handling certifications
Work EnvironmentOffice, field inspections, claims processingOffice-based, field inspections, customer interactions
Employer & Industry UsageInsurance companies, auto insurance sectorInsurance companies, auto claims department

Zurich Auto generally refers to the auto insurance products offered by Zurich Insurance Group, while Zurich Auto Adjuster is a professional responsible for assessing auto claims. Both roles require similar credentials and work within the auto insurance industry, but the Auto Adjuster focuses on claims evaluation and customer service, whereas Zurich Auto pertains to the insurance policies themselves.

What is a Zurich Auto claims adjuster?

A Zurich Auto claims adjuster is a professional who works for Zurich Insurance and is responsible for evaluating auto insurance claims. Their job involves investigating the circumstances of an accident, assessing vehicle damage, determining liability, and negotiating settlements with policyholders and third parties. They may also work with repair shops and legal teams to resolve claims efficiently. The goal of a Zurich Auto claims adjuster is to ensure fair and accurate claim resolutions in line with Zurich’s policies and standards.

What are some common challenges faced by Zurich Auto Claims Adjusters, and how can new hires prepare for them?

Zurich Auto Claims Adjusters often encounter challenges such as managing a high volume of claims, handling complex cases involving multiple parties, and ensuring timely communication with policyholders and repair shops. New hires can prepare by familiarizing themselves with Zurich's claims processes, developing strong organizational skills, and staying current with local auto insurance regulations. Effective collaboration with team members and a proactive approach to problem-solving can also help adjusters navigate these challenges successfully.

What are the key skills and qualifications needed to thrive as an Auto Insurance Claims Adjuster at Zurich Auto, and why are they important?

To thrive as an Auto Insurance Claims Adjuster at Zurich Auto, you need strong analytical skills, attention to detail, and a background in insurance, often supported by a relevant degree or professional certification. Familiarity with claims management systems, estimating software like CCC One or Mitchell, and knowledge of auto repair processes is typically required. Exceptional customer service, negotiation, and clear communication skills help you work effectively with clients, repair shops, and internal teams. These abilities are essential for accurately assessing claims, ensuring customer satisfaction, and minimizing company risk.
Infographic showing various Zurich Auto job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Claims Associate II - Auto

Claims Associate II - Auto

Zurich Insurance Group

Dallas, TX • On-site

$17.50 - $23.75/hr

Other

Posted 27 days ago

Job description

Zurich is currently hiring a Claims AssociateII to join their Auto Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. At this level, you will manage liability and property damage claims caseload that consists of low to moderate exposure.  You will own your assigned claims from end to end, resolving claims according to best practices.  As part of Zurich North America's commitment to service excellence, you will build partnerships with customers and brokers, and may be aligned to specific accounts. 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: 

  • Omaha, NE

  • Dallas, TX


 Basic Qualifications:  

  • Bachelor's Degree and no prior experience required in the Claims area
    OR

  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
    OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
    AND

  • Must obtain and maintain required adjuster license(s)

  • Experience with Microsoft Office

Preferred Qualifications:  

  • Insurance industry, medical terminology, or medical billing knowledge

  • Analytical and organizational skills

  • Ability to multi-task

  • Strong communication skills

  • Adapt to a changing environment

  • Bodily Injury experience 

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.

 

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $22.02 - $30.24, with short-term incentive bonus eligibility set at 5%. 

 

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Dallas, AM - Omaha
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MM1 

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