Yield Manager Jobs in Spokane, WA (NOW HIRING)

Summary of Functions
Responsible for the overall operation, guest experience, financial performance, and operational integrity of the RV Resort. Oversees resort operations, staffing, budgeting, maintenance coordination, and guest satisfaction while ensuring adherence to Kalispel Hospitality standards and Good Sam service expectations. Leads by example in support of Northern Quest Resort & Casino's Core Purpose and Core Values.
Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures.
• Exemplifies the Core Purpose and Core Values in all guest and team member interactions.
• Maintains Good Sam 10/10/10 standards and Kalispel Hospitality service expectations.
• Participates in the development and administration of RV Resort policies, procedures, goals, and operational objectives.
• Assists in developing, managing, and monitoring departmental budgets and fiscal performance.
• Monitors expenditures to ensure compliance with budgetary guidelines and operational goals.
• Maintains appropriate staffing levels to support guest service, cleanliness, and labor management objectives.
• Oversees cleanliness, maintenance, and presentation standards throughout the property.
• Coordinates with Maintenance to ensure preventative maintenance programs are properly implemented.
• Ensures Property Management System accuracy and resolves reservation and revenue discrepancies prior to night audit processing.
• Communicates guest requests and operational information to appropriate departments.
• Maintains working knowledge of yield management and revenue optimization practices.
• Supports proper functionality and usage of software applications utilized within the department.
• Maintains knowledge of Camas Club and VIP Services procedures.
• Develops team member knowledge and performance through coaching, training, performance feedback, and corrective action.
• Reinforces Core Purpose, Core Values, Kalispel Hospitality, and Good Sam standards with team members.
• Conducts routine inspections to ensure safety, cleanliness, and operational standards are maintained.
• Oversees payroll monitoring, scheduling, and labor management processes.
• Assists with departmental forecasting, staffing allocation, and operational planning based on occupancy and business demands.
• Monitors inventory controls and purchasing processes.
• Oversees hiring, coaching, counseling, performance management, and retention of direct reports.
• Maintains awareness of resort occupancy, arrivals, departures, and operational forecasts.
• Complies with hotel safety and loss prevention procedures.
• Maintains professionalism and represents Northern Quest Resort & Casino in a positive manner.
• Empowers team members to resolve guest service opportunities and service recovery situations.

• Participates in HR training and organizational development initiatives.
• Protects company assets and ensures guest confidentiality standards are maintained.
• Oversees inventory counts of linens, supplies, and guest amenities.
• Monitors guest satisfaction throughout the property and intervenes when necessary to resolve deficiencies.
• Supports the three pillars of success: Team Member Satisfaction, Guest Satisfaction, and Financial Performance.
• Maximizes operational efficiency through proficient use of software systems and technology.
• Assists with RV Resort marketing, promotions, and tactical planning initiatives.
• Partners with Marketing, Sales, and Catering teams to support guest attraction and event execution.
• Establishes open communication within the department and across external departments.
• Maintains compliance with safety standards for chemicals, equipment, and operational procedures.
• Monitors proper and safe use of building equipment and tools.
• Shares operational information with other departments to support organizational success.
• Maintains awareness of current hospitality and RV resort industry trends and practices.
• Conducts interviews, performance evaluations, coaching sessions, and development planning for team members.
• Supports responsible gaming and responsible alcohol service initiatives.
• Resolves guest complaints and requests in a timely and professional manner.
• Attends required meetings and training sessions.
• Maintains flexibility to work varying schedules based on operational needs.
• Maintains regular attendance and punctuality.
• Maintains knowledge of applicable federal, state, and local laws governing operations.
• Assists with Manager-on-Duty and ambassador-style responsibilities as assigned.
• Reports illegal activity, ethics concerns, and safety issues to appropriate leadership.
• Ensures proper cash handling and tip reporting procedures.
• Maintains knowledge of company employment policies and emergency procedures.
• May be required to participate as a panelist for Internal Review Hearings.
• Assists operationally within RV Resort, Hotel Front Desk, and Reservations departments as needed.
• Ensures OSHA compliance within assigned areas.
• Perform additional duties assigned by leadership.

Supervisory Responsibilities
Directly supervises approximately three (3) supervisors and five (5) to fifteen (15) team members within the RV Resort operation.
Other

• Recruiting, interviewing, hiring, and onboarding team members.
• Training, coaching, and developing employees.
• Planning, assigning, and directing work activities.
• Conducting performance evaluations and corrective action processes.

Addressing complaints and resolving operational and personnel issues.

• Ensuring compliance with company policies, safety standards, and operational procedures.

Education

• Bachelor's degree preferred; or equivalent combination of education and related experience.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License.
• Washington State Food Worker Card required.
• Must be at least 21 years of age.
• Valid Washington or Idaho Driver's License required while operating Tribal vehicles.
• Hepatitis A and Hepatitis B vaccinations required.
• Ability to work nights, weekends, holidays, and varying schedules as required.

Physical Demands
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made in accordance with applicable law.

• Ability to lift and/or move objects weighing up to 75 pounds occasionally.
• Occasional ability to lift and/or move objects weighing more than 100 pounds.
• Frequent verbal communication and active listening required.
• Frequent repetitive movement involving the back, shoulders, arms, wrists, hands, and fingers.
• Frequent standing and walking for extended periods of time.
• Frequent lifting, carrying, and repositioning of objects.
• Frequent stooping, crouching, and kneeling required.
• Occasional stair and ramp use.
• Occasional sitting for extended periods.
• May require work in damp, dusty, dirty, or biohazard-related conditions.
• Requires close vision, distance vision, color vision, and focus adjustment abilities.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.
While performing the duties of this position, the employee is frequently exposed to tobacco smoke, moving mechanical parts, fumes, airborne particles, and varying indoor environmental conditions. The employee may occasionally be exposed to outdoor weather conditions and wet or humid environments. The noise level in the work environment is typically moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.