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School Bus SystemsTechnician

Mission:TheSchool Bus SystemsTechnician provides specialized technical support for transportation technology systems to ensure safe and efficient student transportation across IDEA's yellow bus fleet. This role focuses on troubleshooting andmaintainingtablets used for student ID scanning, pre/post trip inspections viaTransfinder'sRouteFinderandWayFinderapplications, as well asmaintainingcamera systems for safety and security monitoring. Working with advanced telematics systems fromZonar, the Technology Technician coordinates with suppliers for warranty claims,maintainsinventory of spare equipment and parts, ensures proper installation and cabling of technology systems, and supports training initiatives and safety audits. Under the general supervision of the Safety Manager or Regional Transportation Manager, this position is essential tomaintainingoperational excellence and supporting our mission of safely transporting students to achieve college for all.

Supervisory Responsibilities:None

Location:RGV

Travel Expectations:

Up to 30%

What We Offer

Compensation:

• Compensation for this role is set at an hourly rate ranging between$19.50for 0 years of experienceand$24.46.

• This role is also eligible for a performance bonus based on team performance and goal attainment.

Other Benefits:

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children.Some of the special benefits we offer at IDEA include:

• Paid Family Leave:Eligible staff may receive up to8 weeksof paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.

• Tuition Reimbursement:Staff members may apply for up to50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.

• Employer-Paid Mental/Behavioral Health:5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referralbonusesand professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

WhatYou'llDo-Accountabilities

Essential Duties:

• Monitor and analyze student ID scanning data throughRouteFinderandWayFindersystems across all transportation campuses toidentifytrends and opportunities for improvement.
  Troubleshoot tablet functionality issues andTransfinderapplication problems that mayimpactscanning performance and resolve technical barriers promptly

• Provide training and technical support to drivers and transportation staff on proper scanning procedures, tablet operation, andTransfindersoftware usage.

• Coordinate with Regional Transportation Managers and campus transportation staff to implement best practices and ensure consistent scanning protocols.

• Generate regular reports on scanning performance usingRouteFinderanalytics and provide data-driven recommendations for improvement.

• Maintain tablet software updates, application configurations, andTransfinderintegrations tooptimizescanning efficiency and system reliability.

• Conduct routine preventive maintenance on all tablets across the transportation fleet using industry-standard diagnostic tools and procedures.

Additional Duties and Responsibilities:

Respond promptly to tablet malfunctions, hardware failures, and software issues to restore functionality within service level agreements.
Maintainadequate inventory of spare tablets, charging cables, mounting hardware, and replacement parts to support immediate repairs and minimize downtime.
Coordinate with suppliers and vendors (includingTransfinder) for warranty repairs, replacements, and technical support escalations as needed.
Document all maintenance activities, track tablet performance metrics, andmaintaincomprehensive service records for fleet management reporting.
Implement proactive monitoring systems and diagnostic protocols toidentifypotential issues before theycause operational downtime.
Train transportation staff on basic tablet troubleshooting, proper handling procedures, and preventive care to reduce service calls.

• Support safety audit activities by ensuring all technology systems including tablets, cameras, andZonartelematics are functioning properly during inspections.

• Provide technicalexpertiseduring audits to verify proper installation, operation, and complianceoftablets, cameras, and telematics systems with state and federal regulations.

• Assistin training programs for drivers and transportation staff on technology-related safety protocols, inspection procedures, and regulatory compliance requirements.

• Maintain comprehensive documentation of all technology installations, configurations, and compliance records for audit purposes and regulatory reporting.

• Collaborate with safety team and RTMs to address any technology-related audit findings promptly and implement corrective action plans.

• Ensure camera systems are operational and recording properly to support safety compliance requirements and incident documentation.

• Support electronic inspection processes throughZonarEVIR systems andmaintaindigital inspection records.

• Support route optimization by ensuring tabletsareproperly configured forRouteFinderandWayFinderrouting functionality and GPS accuracy.

• Troubleshoot routing software issues, GPS connectivity problems, and telematics integration challenges that mayimpactefficient route planning and execution.

• Provide technical support forZonartelematics systems that track busutilization, route efficiency, and performance analytics.

• Collaborate with transportation managers to analyzeutilizationdata fromZonarGround Traffic Control platform andidentifyimprovement opportunities through technology optimization.

• Ensure GPS tracking systems, route navigation, and telematics are accurately recording bus movements, stops, and operational data forutilizationanalysis.

• Maintain backup systems and redundancies to prevent technology failures that couldimpactroute efficiency orutilizationtracking accuracy.

• Support mobile device management (MDM) systems to ensure consistent software deployment and configuration across the tablet fleet.

• Establish andmaintainan efficient digital ticketing system for all technology-related service requests with proper prioritization protocols.

• Prioritize service tickets based on operational urgency, safety impact, and effect on transportation services to ensure critical issues receive immediate attention.

• Communicate regularly with requestorsregardingticket status, expected resolution times, and progress updates through established communication channels.

• Maintain detailed digital records of all service activities, resolution methods, parts used, and time-to-resolution for performance analysis and improvement.

• Develop and implement preventive maintenance schedules for tablets, cameras, and associated hardware to reduce the frequency of reactive service requests.

• Coordinate with external vendors,Transfindersupport,Zonartechnical services, and suppliers when specialized repairs or advanced technical support arerequired.

• Continuously improve response processes, troubleshooting procedures, and resolution workflows to exceed the 3-day average resolution target whilemaintainingquality standards.

Knowledge and Skills-Competencies

• Make StrategicDecisions:

This individualis able togather relevant information, considervarious options, and make choices that are in line with their current responsibilities and the team's goals.

• Manage Work and Teams:

This individualis responsible formanaging their own work as well as supporting others. They focus on delegation, performance management, and coaching to help others achieve their work goals and develop professionally.

• Grow Self and Others:

This individual actively seeks feedback, embraces challenges as learning opportunities, and engages in professional development activities to enhance their own skills and performance.

• Builda Culture ofTrust:

This individual focuses on awareness of their own emotional states and biases. They practice transparency and honesty in their interactions, contributing positively to team morale and trust.

• Communicate Deliberately:

This individual can express ideas clearly and listen actively. They havedevelopingskills in empathetic listening and responsive speaking, with ability to tailor messages for individual direct reports or peers with the aim to build stronger, more effective relationships.

Additional Skills:

Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
Has demonstrated effective outcomes and results, and wants to be held accountable for them
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
Works with urgency and purpose to drive student outcomes

Requiredexperience:

High School Diploma or GED minimum
Valid driver's license with clean driving record and ability to travel between multiple campus locations
Experience with tablet devices, mobile technology platforms, and troubleshooting consumer electronics
Knowledge of GPS systems, telematics hardware, camera systems, and basic networking concepts
Experience with mobile device management (MDM) platforms and enterprise software deployment
Ability to read and interpret technical manuals, wiring diagrams, and installation specifications
Proficiency with Microsoft Office Suite and ability to generate technical reports and documentation
Strong analytical and problem-solving skills with attention to detail and systematic troubleshooting approach
Excellent communication and customer service skills with ability to train non-technical users
Ability to work independently, manage multiple priorities, and adapt to changing technology requirements
Physical capability to work in various environments including bus maintenance facilities and outdoor conditions

PreferredEducation and Experience:

Associate's degree in Information Technology, Electronics, Computer Science, or related technical field preferred
Industry certifications such as CompTIA A+, Network+, or mobile device management certifications preferred

Two to three years of experience in technical support, electronics troubleshooting, or IT support role
Familiarity with fleet management software, transportation routing systems, or similar enterprise applications preferred
Experience with mobile device management, tablet deployment, or consumer electronics support preferred
Background in fleet management, transportation technology, or automotive electronics highly preferred
Previous experience in educational or transportation environments desired
Experience with inventory management, vendor relations, and warranty claim processes preferred
Demonstrated experience with enterprise software applications and database systems preferred

Physical Requirements:

Sitting, standing, and walking for extended periods of time during troubleshooting and installation activities
Climbing in and out of buses and working in confined spaces for equipment installation and repair work
Lifting, carrying, pushing, and pulling objects weighing up to 40 pounds including equipment, tablets, and replacement parts
Continuous use of hands, fingers, and wrists for technical work, typing, and detailed electronic component handling
Repeated stooping, bending, and kneeling while working on bus-mounted equipment and under-dash installations
Reaching overhead and into tight spaces for equipment installation, cable routing, and system access
Fine motor skills required for handling small electronic components, connectors, and precision technical work
Verbal, auditory, and written capabilities to effectively communicate technical information to diverse audiences
Clear vision for detailed technical work, reading schematics, and color distinction for wiring systems and status indicators