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Xfinity Jobs in Richmond, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Gurnee, IL

$17.05/hr

Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons. Secondary ...

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See Richmond, IL salary details

$10

$16

$23

How much do xfinity jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for xfinity in Richmond, IL is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $19.86 per hour, depending on experience, location, and employer.

What is an Xfinity?

An Xfinity job typically involves working for Comcast under its Xfinity brand, which provides internet, TV, phone, and home security services. Job roles vary widely and may include customer service, sales, technical support, installation, and corporate positions. Employees may work in retail stores, call centers, or in the field assisting customers. Xfinity careers often offer competitive pay, benefits, and opportunities for growth.

What does an Xfinity Customer Service Representative do?

As an Xfinity Customer Service Representative, your day usually involves handling inbound and outbound customer calls, troubleshooting technical service issues, processing account changes, and assisting with billing inquiries. You'll work closely with other team members to escalate complex technical problems or coordinate field service appointments when needed. The pace can vary depending on call volume, but you’ll consistently use digital tools and company systems to deliver solutions and maintain up-to-date customer records. Throughout the day, you’ll provide support, education, and a positive experience for each customer. The role is dynamic and customer-centric, ideal for those who enjoy solving problems and helping others.

What are the key skills and qualifications needed to thrive in the Xfinity position?

To thrive as an Xfinity (Comcast) Customer Service Representative, you need strong communication skills, problem-solving abilities, and a foundational understanding of cable, internet, and phone services. Familiarity with CRM systems, troubleshooting software, and company-specific tech platforms is often required. Excellent interpersonal skills, patience, and a customer-focused attitude will set you apart in this client-facing role. These skills are crucial to ensure positive customer experiences, resolve service issues efficiently, and represent the Xfinity brand effectively.

What cities near Richmond, IL are hiring for Xfinity jobs?

Cities near Richmond, IL with the most Xfinity job openings:

Xfinity jobs near you
Infographic showing various Xfinity job openings in Richmond, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $34,572 per year, or $16.6 per hour.

Xfinity Retail Service Associate

Comcast

Gurnee, IL

$17.05/hr

Full-time

Re-posted 28 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities — Mobile Focused 

Mobile Activations & Customer Education 

  • Provide a white-glove experience activating new devices or BYOD to the network. 

  • Guide customers through tablet setup and connectivity options. 

  • Support activation and pairing of wearable devices for seamless use. 

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. 

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. 

  • Demonstrate basic features and capabilities of devices to increase customer confidence. 

Mobile Escalations 

  • Troubleshoot and resolve complex device or service issues. 

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. 

  • Use advanced tools to manage escalations. 

Mobile Support 

  • Assist customers with transferring contacts, emails, and media. 

  • Provide password resets with appropriate credential verification. 

  • Activate and configure SIM or eSIM for device connectivity. 

  • Perform in-depth diagnostics to identify and resolve issues. 

  • Process returns or exchanges in compliance with company policies. 

  • Assist with warranty claims and replacement processes. 

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. 

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons. 

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor 

Customer Check-In 

  • Provide hands-on demonstrations of devices and features to enhance value. 

Operations 

  • Support store resets for proper merchandising and operational readiness. 

  • Maintain visual standards and product placement for optimal customer experience. 

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory. 

Express Transactions 

  • Facilitate quick device swaps for customers. 

  • Process equipment returns efficiently while ensuring compliance. 

Expectations for All Employees 

  • Understand and follow the Comcast Operating Principles. 

  • Own the customer experience and promote digital options at every touchpoint. 

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. 

  • Win as a team through collaboration and openness to new ideas. 

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops. 

  • Drive results and operational excellence. 

  • Foster and support a culture of inclusion. 

  • Do what’s right for customers, teammates, communities, and investors. 

Disclaimer 

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Teamwork; Technical Knowledge; Self Motivation; Resilience; Communication; Critical Thinking Problem Solving; Professional Integrity


Salary:

Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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