Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns * Communicating and developing rapport with customers effectively.
Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns * Communicating and developing rapport with customers effectively.
Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns * Communicating and developing rapport with customers effectively.
Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns * Communicating and developing rapport with customers effectively.
Xfinity information
See Decatur, AL salary details
$9.89 - $10.96
9% of jobs
$10.96 - $12.04
15% of jobs
$12.14 is the 25th percentile. Wages below this are outliers.
$12.04 - $13.11
17% of jobs
The median wage is $13.86 / hr.
$13.11 - $14.19
14% of jobs
$14.19 - $15.26
7% of jobs
$15.26 - $16.34
3% of jobs
$16.34 - $17.41
4% of jobs
$18.15 is the 75th percentile. Wages above this are outliers.
$17.41 - $18.49
9% of jobs
$18.49 - $19.56
9% of jobs
$19.56 - $20.64
7% of jobs
$20.64 - $21.71
6% of jobs
$9
$15
$21
How much do xfinity jobs pay per hour?
What is an Xfinity job?
An Xfinity job typically involves working for Comcast under its Xfinity brand, which provides internet, TV, phone, and home security services. Job roles vary widely and may include customer service, sales, technical support, installation, and corporate positions. Employees may work in retail stores, call centers, or in the field assisting customers. Xfinity careers often offer competitive pay, benefits, and opportunities for growth.
What are the key skills and qualifications needed to thrive in the Xfinity position, and why are they important?
To thrive as an Xfinity (Comcast) Customer Service Representative, you need strong communication skills, problem-solving abilities, and a foundational understanding of cable, internet, and phone services. Familiarity with CRM systems, troubleshooting software, and company-specific tech platforms is often required. Excellent interpersonal skills, patience, and a customer-focused attitude will set you apart in this client-facing role. These skills are crucial to ensure positive customer experiences, resolve service issues efficiently, and represent the Xfinity brand effectively.
What does a typical day look like for an Xfinity Customer Service Representative?
As an Xfinity Customer Service Representative, your day usually involves handling inbound and outbound customer calls, troubleshooting technical service issues, processing account changes, and assisting with billing inquiries. You'll work closely with other team members to escalate complex technical problems or coordinate field service appointments when needed. The pace can vary depending on call volume, but you’ll consistently use digital tools and company systems to deliver solutions and maintain up-to-date customer records. Throughout the day, you’ll provide support, education, and a positive experience for each customer. The role is dynamic and customer-centric, ideal for those who enjoy solving problems and helping others.

$84K/yr
Full-time
Posted 26 days ago
Job description
Job Summary
This job is responsible for the promotion and selling of XFINITY Residential products and services within an assigned turf. This role focuses on individual direct sales and/or multiple dwelling units to establish relationships to meet sales targets. To maximize sales and/or winbacks, this role utilizes their extensive product knowledge and sales experience.Job Description
$84,429 Annually = Salary + Commission
Core Responsibilities
- Showcasing Comcast product expertise and promoting/selling to customers by door-to-door canvassing in assigned area
- Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns
- Communicating and developing rapport with customers effectively. Evaluating individual customers' existing and potential product needs and making recommendations
- Increasing customer understanding of Comcast products and pricing models as well as unique benefits over other service providers
- Evaluating offers from other companies and framing a response to showcase the advantages of Comcast
- Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions
- Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Skills
Compensation
Base Pay: $44,679.00Total Target Compensation (Base Pay plus Targeted Commission): $84,429.00Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GEDCertifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.