Bolingbrook, IL · On-site
$17.05/hr
Bolingbrook Xfinity Store 1122 W Boughton Rd, Bolingbrook, IL 60440 ** Primary Responsibilities -- Mobile Focused: Mobile Activations & Customer Education * Provide a white-glove experience ...
Bolingbrook, IL · On-site
$17.05/hr
Bolingbrook Xfinity Store 1122 W Boughton Rd, Bolingbrook, IL 60440 ** Primary Responsibilities -- Mobile Focused: Mobile Activations & Customer Education * Provide a white-glove experience ...
East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL 61611** Primary Responsibilities - Mobile Focused: Mobile Activations & Customer Education * Provide a white-glove ...
East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL 61611** Primary Responsibilities - Mobile Focused: Mobile Activations & Customer Education * Provide a white-glove ...
East Peoria, IL · On-site
$17/hr
East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL 61611** Primary Responsibilities -- Mobile Focused: Mobile Activations & Customer Education * Provide a white-glove ...
East Peoria, IL · On-site
$17/hr
East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL 61611** Primary Responsibilities -- Mobile Focused: Mobile Activations & Customer Education * Provide a white-glove ...
Peoria Xfinity Store - 5038 N Big Hollow Road Peoria, IL 61615 Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to ...
Peoria Xfinity Store - 5038 N Big Hollow Road Peoria, IL 61615 Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to ...
Bloomingdale, IL · On-site
$17.05/hr
Bloomingdale, IL - Xfinity Retail Store : 152 S Gary Ave #103, Bloomingdale, IL 60108 - What you will be doing : * Engaging customers with enthusiasm, demonstrating and explaining product features to ...
Bloomingdale, IL · On-site
$17.05/hr
Bloomingdale, IL - Xfinity Retail Store : 152 S Gary Ave #103, Bloomingdale, IL 60108 - What you will be doing : * Engaging customers with enthusiasm, demonstrating and explaining product features to ...
Bloomingdale, IL - Xfinity RetailStore: 152 S Gary Ave #103, Bloomingdale, IL 60108 Bring your ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Bloomingdale, IL - Xfinity RetailStore: 152 S Gary Ave #103, Bloomingdale, IL 60108 Bring your ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Vernon Hills, IL · On-site
$17.05/hr
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Vernon Hills, IL · On-site
$17.05/hr
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Springfield, IL · On-site
$15.63/hr
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Springfield, IL · On-site
$15.63/hr
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Store Address: 30 South Halsted St Chicago, IL What you will be doing : * Engaging customers with ...
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Store Address: 30 South Halsted St Chicago, IL What you will be doing : * Engaging customers with ...
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Chicago, IL · On-site
$17.05/hr
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
Chicago, IL · On-site
$17.05/hr
... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Helping customers interpret and clarify their account statements and pay their bills in the store.
$11.18 - $13.28
2% of jobs
$13.28 - $15.37
6% of jobs
$16.97 is the 25th percentile. Wages below this are outliers.
$15.37 - $17.47
22% of jobs
$17.47 - $19.57
15% of jobs
The median wage is $20.24 / hr.
$19.57 - $21.66
15% of jobs
$21.66 - $23.76
12% of jobs
$24.48 is the 75th percentile. Wages above this are outliers.
$23.76 - $25.86
9% of jobs
$25.86 - $27.95
10% of jobs
$27.95 - $30.05
5% of jobs
$30.05 - $32.15
3% of jobs
$32.15 - $34.24
1% of jobs
$11
$22
$34
Cities in Illinois with the most Xfinity Store job openings:
$17.05/hr
Full-time
Posted 10 days ago
Job Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Description
**Location: Bolingbrook Xfinity Store 1122 W Boughton Rd, Bolingbrook, IL 60440**
Primary Responsibilities — Mobile Focused:
Mobile Activations & Customer Education
Provide a white-glove experience activating new devices or BYOD to the network.
Guide customers through tablet setup and connectivity options.
Support activation and pairing of wearable devices for seamless use.
Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
Troubleshoot and resolve complex device or service issues.
Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
Use advanced tools to manage escalations.
Mobile Support
Assist customers with transferring contacts, emails, and media.
Provide password resets with appropriate credential verification.
Activate and configure SIM or eSIM for device connectivity.
Perform in-depth diagnostics to identify and resolve issues.
Process returns or exchanges in compliance with company policies.
Assist with warranty claims and replacement processes.
Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:
Customer Check-In
Provide hands-on demonstrations of devices and features to enhance value.
Operations
Support store resets for proper merchandising and operational readiness.
Maintain visual standards and product placement for optimal customer experience.
Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
Facilitate quick device swaps for customers.
Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
Understand and follow the Comcast Operating Principles.
Own the customer experience and promote digital options at every touchpoint.
Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
Win as a team through collaboration and openness to new ideas.
Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
Drive results and operational excellence.
Foster and support a culture of inclusion.
Do what’s right for customers, teammates, communities, and investors.
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Technical Knowledge; Teamwork; Self Motivation; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity
Salary:
Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years