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Xfinity Store Jobs in Joliet, IL (NOW HIRING)

Comcast

Xfinity Retail Sales Consultant

Chicago, IL · On-site

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Store Address: 30 South Halsted St Chicago, IL What you will be doing : * Engaging customers with ...

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See Joliet, IL salary details

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$34

How much do xfinity store jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for xfinity store in Joliet, IL is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $25.82 per hour, depending on experience, location, and employer.

What is an Xfinity Store?

An Xfinity Store is a retail location operated by Comcast where customers can learn about, purchase, and manage Xfinity products and services, such as internet, TV, mobile, and home security. Customers can visit these stores to get help with billing, equipment returns or exchanges, troubleshooting, and product demonstrations. The stores are designed to offer hands-on experiences and personalized assistance to new and existing Xfinity customers.

What are the key skills and qualifications needed to thrive as an Xfinity Store associate, and why are they important?

To thrive as an Xfinity Store Associate, you need strong customer service skills, sales acumen, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, mobile devices, and Comcast/Xfinity products is typically required. Excellent communication, active listening, and problem-solving abilities help associates build rapport and effectively address customer needs. These skills are crucial for delivering a positive customer experience and achieving sales targets in a competitive retail environment.

What are the typical responsibilities of an employee working at an Xfinity Store?

Employees at an Xfinity Store typically assist customers with product inquiries, troubleshoot technical issues, process payments and service orders, and provide demonstrations of Xfinity devices and services. They often collaborate with team members to ensure smooth store operations and may also be responsible for maintaining inventory and merchandising displays. Customer service is a primary focus, and employees are encouraged to stay updated on the latest Xfinity offerings to provide accurate information and personalized recommendations.

What are the most commonly searched types of Xfinity Store jobs in Joliet, IL?

The most popular types of Xfinity Store jobs in Joliet, IL are:

What cities near Joliet, IL are hiring for Xfinity Store jobs?

Cities near Joliet, IL with the most Xfinity Store job openings:

Xfinity Store jobs near you
Infographic showing various Xfinity Store job openings in Joliet, IL as of August 2026, with employment types broken down into 65% Full Time, 29% Part Time, 3% Temporary, 2% Contract, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $46,044 per year, or $22.1 per hour.

Xfinity Retail Service Associate

Comcast

Bolingbrook, IL • On-site

$17.05/hr

Full-time

Posted 10 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

**Location: Bolingbrook Xfinity Store 1122 W Boughton Rd, Bolingbrook, IL 60440**

Primary Responsibilities — Mobile Focused: 

Mobile Activations & Customer Education  

  • Provide a white-glove experience activating new devices or BYOD to the network.  

  • Guide customers through tablet setup and connectivity options.  

  • Support activation and pairing of wearable devices for seamless use.  

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.  

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.  

  • Demonstrate basic features and capabilities of devices to increase customer confidence.  

Mobile Escalations  

  • Troubleshoot and resolve complex device or service issues.  

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.  

  • Use advanced tools to manage escalations.  

Mobile Support  

  • Assist customers with transferring contacts, emails, and media.  

  • Provide password resets with appropriate credential verification.  

  • Activate and configure SIM or eSIM for device connectivity.  

  • Perform in-depth diagnostics to identify and resolve issues.  

  • Process returns or exchanges in compliance with company policies.  

  • Assist with warranty claims and replacement processes.  

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.  

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.  

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor: 

Customer Check-In  

  • Provide hands-on demonstrations of devices and features to enhance value.  

Operations  

  • Support store resets for proper merchandising and operational readiness.  

  • Maintain visual standards and product placement for optimal customer experience.  

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.  

Express Transactions  

  • Facilitate quick device swaps for customers.  

  • Process equipment returns efficiently while ensuring compliance.  

Expectations for All Employees  

  • Understand and follow the Comcast Operating Principles.  

  • Own the customer experience and promote digital options at every touchpoint.  

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.  

  • Win as a team through collaboration and openness to new ideas.  

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.  

  • Drive results and operational excellence.  

  • Foster and support a culture of inclusion.  

  • Do what’s right for customers, teammates, communities, and investors.  

Disclaimer  

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Technical Knowledge; Teamwork; Self Motivation; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity


Salary:

Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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