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Xfinity Remote Customer Service Jobs in Maple Ridge, BC

Percona

General Manager, MariaDB (Remote)

Vancouver, BC · Remote

Together, you'll deliver customer success through 24/7 support, managed services, and professional ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...

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Xfinity Remote Customer Service information

What are the main challenges faced by Xfinity Remote Customer Service representatives, and how can new hires prepare for them?

One of the main challenges in the Xfinity Remote Customer Service role is managing a high volume of customer inquiries while maintaining consistent quality and empathy in each interaction. Representatives often handle technical troubleshooting, billing questions, and service issues, which can sometimes be complex or emotionally charged. To prepare, new hires should familiarize themselves with Xfinity's products, practice active listening, and develop strong problem-solving skills. Being comfortable with remote communication tools and self-motivation is also key, as you'll be working independently but with ongoing support from your virtual team and supervisors.

What is the difference between Xfinity Remote Customer Service vs Xfinity Customer Support Agent?

AspectXfinity Remote Customer ServiceXfinity Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge helpful
Work EnvironmentRemote, home-basedCall centers or remote, depending on company setup
Industry UsagePrimarily handling remote troubleshooting and billing inquiriesHandling technical support, billing, and service issues

Both roles involve customer interaction within the telecommunications industry. Xfinity Remote Customer Service focuses on assisting customers remotely with billing and basic troubleshooting, while Xfinity Customer Support Agents may handle more technical issues. The roles often overlap but differ mainly in technical complexity and scope of support provided.

Does Comcast provide equipment for remote jobs?

For Xfinity Remote Customer Service roles, Comcast typically provides the necessary equipment, such as a computer, headset, and internet setup, to ensure employees can perform their duties remotely. Employees are usually responsible for maintaining a reliable internet connection and meeting technical requirements. Specific equipment provisions may vary by position and location, so it is advisable to confirm during the hiring process.

What are the key skills and qualifications needed to thrive as an Xfinity Remote Customer Service Representative, and why are they important?

To thrive as an Xfinity Remote Customer Service Representative, you generally need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and knowledge of Xfinity products and services are commonly required. Outstanding interpersonal skills, patience, and adaptability help you excel in managing diverse customer interactions remotely. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Employers often require previous customer service experience and may provide training on specific systems. Having a reliable internet connection and a quiet workspace is also essential for remote roles.

What qualifications are needed for Comcast remote jobs?

For a Xfinity Remote Customer Service position, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Prior customer service experience and the ability to work independently are often preferred, along with a reliable internet connection and a suitable home office setup.

Can you work from home for Xfinity?

Xfinity Remote Customer Service positions often offer remote work options, allowing employees to perform customer support duties from home. These roles typically require a reliable internet connection, a suitable workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary based on the company's policies and the specific job requirements.

What are Xfinity Remote Customer Service representatives?

Xfinity Remote Customer Service representatives are professionals who assist Xfinity customers with their service needs, such as billing questions, technical support, troubleshooting, and account management, all from a remote or work-from-home setting. They communicate with customers via phone, chat, or email, helping to resolve issues or provide information about Xfinity's products and services. These roles require strong communication skills, problem-solving abilities, and a good understanding of Xfinity’s offerings. Working remotely allows representatives to provide customer support while enjoying the flexibility of working from home.
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Xfinity Remote Customer Service jobs near you
Outbound Sales Associate (Remote - Canada Only)

Outbound Sales Associate (Remote - Canada Only)

SP Data Digital

Vancouver, BC • Remote

CA$17.05/hr

Full-time

Medical, Dental, Vision

Posted 15 days ago

Job description

About the Role

We are looking for motivated and results-driven Outbound Sales Associates to join our team. In this role, you will connect with past and existing customers to offer tailored service upgrades and additional products, helping enhance their overall experience.

This is a fully remote position within Canada, with all necessary equipment provided to support your success.

Learn more about SP Data Digital at https://www.spdatallc.com/about
Questions about your application? Email recruiting@spdatallc.com

Key Responsibilities
  • Make outbound calls to past and current customers
  • Offering add-ons and service upgrades that match customer needs
  • Promote Internet, Home Phone, TV, and Programming packages
  • Build rapport and deliver an excellent customer experience
  • Stay informed on current products, services, and promotions
  • Meet or exceed sales targets and performance metrics
Qualifications
  • Minimum 6+ months of sales experience
  • Previous call center experience (outbound sales strongly preferred)
  • Comfort working with scripts and structured sales flows
  • Strong people skills with the ability to build trust fast
  • A competitive drive and desire to exceed bonus goals
  • Ability to handle objections and close sales effectively
  • Reliable internet connection and ability to work remotely
  • The ability to connect your equipment directly to your modem via ethernet (Wi‑Fi isn’t supported)
  • Must reside in and legally be able to work in Canada
What We Offer
  • Competitive hourly rate of $17.05/hour CAD (or provincial minimum wage if higher) + uncapped bonuses
  • Full‑time hours with a consistent schedule
  • Fully remote role—work comfortably from (most) Canadian provinces
  • Company-provided equipment (desktop, webcam, headset)
  • Comprehensive benefits package (health, vision, dental—we’ve got you!)
  • Paid online training delivered in a live virtual classroom
  • Real opportunities for growth—we promote from within
  • Referral program to earn even more
Diversity Matters

SP Data Digital is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all team members.

We use artificial intelligence or automated tools to process Personal Data or make decisions, some of Our clients may choose to use third-party tools as part of their own decision-making processes. These tools may involve automated processing of Your Personal Data, such as for screening or scoring job applications.

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