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Xfinity Remote Customer Service Jobs in Maple Ridge, BC

MineARC Systems

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Electrical Service Technician

Surrey, BC · Remote

$70K - $100K/yr

... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...

MineARC Systems

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Electrical Service Technician

Surrey, BC · Remote

$70K - $100K/yr

... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...

Niricson

Technical Customer Success Manager

Vancouver, BC · Remote

CA$70K - CA$80K/yr

Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... The Opportunity We are looking for a Technical Customer Service Manager to serve as the essential ...

Snap Dental Lab LLC

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Dental Specialist - Account Manager (Remote, Full-Time)

Vancouver, BC · Remote

$2K - $3K/mo

Track account performance and activity using CRM tools * Identify opportunities to expand services ... Fully remote work environment * No clinical duties or patient interaction * Structured schedule ...

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Xfinity Remote Customer Service information

What are the main challenges faced by Xfinity Remote Customer Service representatives, and how can new hires prepare for them?

One of the main challenges in the Xfinity Remote Customer Service role is managing a high volume of customer inquiries while maintaining consistent quality and empathy in each interaction. Representatives often handle technical troubleshooting, billing questions, and service issues, which can sometimes be complex or emotionally charged. To prepare, new hires should familiarize themselves with Xfinity's products, practice active listening, and develop strong problem-solving skills. Being comfortable with remote communication tools and self-motivation is also key, as you'll be working independently but with ongoing support from your virtual team and supervisors.

What is the difference between Xfinity Remote Customer Service vs Xfinity Customer Support Agent?

AspectXfinity Remote Customer ServiceXfinity Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge helpful
Work EnvironmentRemote, home-basedCall centers or remote, depending on company setup
Industry UsagePrimarily handling remote troubleshooting and billing inquiriesHandling technical support, billing, and service issues

Both roles involve customer interaction within the telecommunications industry. Xfinity Remote Customer Service focuses on assisting customers remotely with billing and basic troubleshooting, while Xfinity Customer Support Agents may handle more technical issues. The roles often overlap but differ mainly in technical complexity and scope of support provided.

Does Comcast provide equipment for remote jobs?

For Xfinity Remote Customer Service roles, Comcast typically provides the necessary equipment, such as a computer, headset, and internet setup, to ensure employees can perform their duties remotely. Employees are usually responsible for maintaining a reliable internet connection and meeting technical requirements. Specific equipment provisions may vary by position and location, so it is advisable to confirm during the hiring process.

What are the key skills and qualifications needed to thrive as an Xfinity Remote Customer Service Representative, and why are they important?

To thrive as an Xfinity Remote Customer Service Representative, you generally need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and knowledge of Xfinity products and services are commonly required. Outstanding interpersonal skills, patience, and adaptability help you excel in managing diverse customer interactions remotely. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Employers often require previous customer service experience and may provide training on specific systems. Having a reliable internet connection and a quiet workspace is also essential for remote roles.

What qualifications are needed for Comcast remote jobs?

For a Xfinity Remote Customer Service position, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Prior customer service experience and the ability to work independently are often preferred, along with a reliable internet connection and a suitable home office setup.

Can you work from home for Xfinity?

Xfinity Remote Customer Service positions often offer remote work options, allowing employees to perform customer support duties from home. These roles typically require a reliable internet connection, a suitable workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary based on the company's policies and the specific job requirements.

What are Xfinity Remote Customer Service representatives?

Xfinity Remote Customer Service representatives are professionals who assist Xfinity customers with their service needs, such as billing questions, technical support, troubleshooting, and account management, all from a remote or work-from-home setting. They communicate with customers via phone, chat, or email, helping to resolve issues or provide information about Xfinity's products and services. These roles require strong communication skills, problem-solving abilities, and a good understanding of Xfinity’s offerings. Working remotely allows representatives to provide customer support while enjoying the flexibility of working from home.
What are popular job titles related to Xfinity Remote Customer Service jobs in Maple Ridge, BC? For Xfinity Remote Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Xfinity Remote Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Xfinity Remote Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Xfinity Remote Customer Service jobs? Cities near Maple Ridge, BC with the most Xfinity Remote Customer Service job openings:
Xfinity Remote Customer Service jobs near you
Electrical Service Technician

Electrical Service Technician

MineARC Systems

Surrey, BC • Remote

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

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Job description

Remote Service Technician

MineARC Systems is the global leader in controlled environments and safety technologies for the underground mining, tunneling, chemical processing, disaster relief and biotechnology industries. We specialize in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters and grow chambers, as well as a range of remote monitoring, tracking and communications technologies that allow full integration in heavy industrial applications.

We are currently looking for a passionate Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent training and troubleshooting.

You will work closely with the Service Manager to provide necessary services or maintenance. You will be responsible for working with the service team to streamline the process of the customer’s needs.

Key responsibilities but are not limited to the following:

Customer Service Site Duties

  • Travel to customers’ facilities for routine services, maintenance, troubleshooting, training, and commissioning.
  • Test and troubleshoot RGA’s.
  • Adhere to standard operating procedures and document control.
  • Adhere to safety standards and promoting a safe work environment.
  • Acquire and maintain all necessary certifications to operate all machinery and equipment used at the MineARC® facility.
  • Gather and input customers’ existing products and future needs into SAP for the Sales Representative to follow up.
  • Assist production with the fit out of manufactured products.
  • Perform general housekeeping (5S) of MineARC® facilities and other duties as assigned when at site.
  • Promote and recommend additional and necessary MineARC products.

Duties

  • Meet sales targets through effective planning and budgeting.
  • Devise strategies and tactics for new business and new markets.
  • Develop and manage existing accounts while identifying other potential opportunities and projects.
  • Financial and contractual negotiations and reviews.
  • Populate and keep current all sales tools, such as the CRM.
  • Regular travel to customer facilities, expos, tradeshows, and company offices, as required).
  • Submit regular updates and financial reports to the Service Manager on sales progress and new business won.
  • Commission and train customers on products sold.
  • A minimum of 140 travel days per calendar year.
  • Debrief and provide Trip Completion Report to Service Manager and Service Assistant after each service trip completed.
  • You will be required to attend MineARC for training, team activities, and other business events as needed.
  • Assist with the manufacture, packaging and shipment of spare parts and service materials when at site.
  • When not traveling you are expected to continue any customer communication in a timely manner.
  • When not traveling you are expected to participate in the weekly service meeting and any other periodic training that may come up.
  • Complete expense reports and submit to Expensify immediately after each service trip.
  • Conduct a minimum of (1) Online Service School per year.
  • Follow up regularly with customers on maintenance issues and outstanding quotes.

What we require from you......

  • Proficient in the use of hand tools
  • Ability to read electrical schematics and troubleshoot electrical faults
  • Ability to train small groups in both the operation and service of MineARC products
  • Competent in Microsoft Excel, Word, PowerPoint, & Outlook.
  • Current driver’s license and passport.
  • Strong presentation and training skills.

Personal skills we require from you......

  • Ability to travel up to 50% of the time.
  • Excellent attention to detail and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Ability to work autonomously and as a team.
  • Ability to manage many tasks simultaneously.
  • The ability to work efficiently under pressure.
  • The ability to negotiate with and positively influence others.

Advantageous skills you may have......

  • HVAC experience.
  • Pneumatic experience.
  • Electrical license.
  • PLC troubleshooting
  • Mining or chemical experience.
  • 10 Hour OSHA training.
  • MSHA 40-hour training.
  • A bachelor’s or technical degree.

Company Description

MineARC Systems provides safety solutions to the mining, tunneling, and petrochemical industries. MineARC is the global leader in the manufacture and supply of emergency safe refuge systems for the protection of workers exposed to hazardous industrial environments.