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Xfinity Customer Service Jobs in Decatur, GA (NOW HIRING)

Comcast

Senior Manager, Residential Revenue FP&A

Atlanta, GA · On-site

$120K - $198K/yr

... services to life for millions of customers every day. If you share in our passion for teamwork, our ... Xfinity Mobile. Working closely with Product, Growth, and Go-to-Market leaders, the team drives ...

Comcast

Xfinity Retail Sales Consultant

East Point, GA

$23.32/hr

Job Summary Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience ...

Comcast

Xfinity Retail Sales Consultant

East Point, GA

$15.63/hr

Job Summary Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience ...

General Cable

Be Seen First

Contractor Xfinity Cable Installation Technician $1200+ per week

Atlanta, GA · On-site

$1.2K - $2.0K/wk

... services working properly. -Be able to troubleshoot all services, cable wires, splitters and equipment functionality. -Excellent customer service. -make sure that every single job is completed ...

All JobsXfinity Customer Service JobsXfinity Customer Service Jobs in Decatur, GA

Xfinity Customer Service information

See Decatur, GA salary details

$9

$16

$23

How much do xfinity customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for xfinity customer service in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.80 per hour, depending on experience, location, and employer.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

What is a Xfinity Customer Service job?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or handling complex issues.

Can you work-from-home for Xfinity?

Xfinity Customer Service roles can sometimes be performed remotely, depending on the position and company policies. Many customer service representatives work from home using company-provided equipment and communication tools, especially during remote work initiatives. Availability of remote work may vary based on the specific role, location, and current company guidelines.

How can I make 2000 a week working from home?

Xfinity Customer Service representatives working from home can earn around $15 to $20 per hour, which may total approximately $600 to $800 weekly for full-time hours. To reach $2000 weekly, some agents take on additional shifts, work overtime, or pursue higher-paying roles within customer service that require specialized skills or certifications. Building experience and developing strong communication skills can help increase earning potential in remote customer service jobs.

Is it hard to get hired at Xfinity?

Getting hired for Xfinity customer service roles typically involves completing an online application, passing a skills assessment, and participating in an interview. Candidates should have good communication skills and basic computer knowledge; prior customer service experience can be beneficial. The hiring process is competitive but straightforward for qualified applicants.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position, and why are they important?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What are popular job titles related to Xfinity Customer Service jobs in Decatur, GA? For Xfinity Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Xfinity Customer Service jobs in Decatur, GA look for? The top searched job categories for Xfinity Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Xfinity Customer Service jobs? Cities near Decatur, GA with the most Xfinity Customer Service job openings:
Xfinity Customer Service jobs near you
Xfinity Retail Service Associate - Alpharetta

Xfinity Retail Service Associate - Alpharetta

Comcast

Alpharetta, GA • On-site

$15.63/hr

Full-time

Posted 12 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities — Mobile Focused 

Mobile Activations & Customer Education 

  • Provide a white-glove experience activating new devices or BYOD to the network. 

  • Guide customers through tablet setup and connectivity options. 

  • Support activation and pairing of wearable devices for seamless use. 

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. 

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. 

  • Demonstrate basic features and capabilities of devices to increase customer confidence. 

Mobile Escalations 

  • Troubleshoot and resolve complex device or service issues. 

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. 

  • Use advanced tools to manage escalations. 

Mobile Support 

  • Assist customers with transferring contacts, emails, and media. 

  • Provide password resets with appropriate credential verification. 

  • Activate and configure SIM or eSIM for device connectivity. 

  • Perform in-depth diagnostics to identify and resolve issues. 

  • Process returns or exchanges in compliance with company policies. 

  • Assist with warranty claims and replacement processes. 

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. 

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons. 

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor 

Customer Check-In 

  • Provide hands-on demonstrations of devices and features to enhance value. 

Operations 

  • Support store resets for proper merchandising and operational readiness. 

  • Maintain visual standards and product placement for optimal customer experience. 

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory. 

Express Transactions 

  • Facilitate quick device swaps for customers. 

  • Process equipment returns efficiently while ensuring compliance. 

Expectations for All Employees 

  • Understand and follow the Comcast Operating Principles. 

  • Own the customer experience and promote digital options at every touchpoint. 

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. 

  • Win as a team through collaboration and openness to new ideas. 

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops. 

  • Drive results and operational excellence. 

  • Foster and support a culture of inclusion. 

  • Do what’s right for customers, teammates, communities, and investors. 

Disclaimer 

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Resilience; Communication; Professional Integrity


Salary:

Base Pay: $15.63
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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