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Xerox Call Center Jobs (NOW HIRING)

Xerox

Technical Support Seattle - WA

Seattle, WA

Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has ... Monitors Call / Support Center activity to ensure service response requirements are met and that ...

Xerox

Technical Support Seattle - WA

Seattle, WA · On-site

The range listed is just one component of Xerox's total compensation package for employees ... Monitors Call / Support Center activity to ensure service response requirements are met and that ...

ISCS

Fulfillment Associate

San Jose, CA

$18.75 - $22.25/hr

... call with vendor if equipment is malfunctioning. Follows up on service calls to ensure that vendor ... Preferred equipment experience with: any printer within the Xerox DocuTech line (specifically Xerox ...

ISCS

Fulfillment Associate

San Jose, CA · On-site

$18.75 - $22.25/hr

... call with vendor if equipment is malfunctioning. § Follows up on service calls to ensure that ... specifically Xerox HLCxxx or Xerox 4127) or experience with mid-size insertion equipment ...

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Xerox Call Center information

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How much do xerox call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for xerox call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the salary range at Xerox?

The salary range for a Xerox call center position typically varies from approximately $30,000 to $45,000 annually, depending on experience, location, and specific role responsibilities. Entry-level roles may start lower, while experienced agents or supervisors can earn higher salaries, often supplemented with benefits and performance incentives.

Does Xerox offer remote jobs?

Xerox offers remote job opportunities, including roles in customer service and technical support for its call center positions. These jobs often require strong communication skills and familiarity with remote work tools like video conferencing and CRM software.

What are the key skills and qualifications needed to thrive as a Xerox Call Center Representative, and why are they important?

To thrive as a Xerox Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Excellent communication, active listening, and patience help you effectively handle customer inquiries and diffuse challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the call center.

What are some common challenges faced by agents working at a Xerox call center, and how can they be managed?

Agents at a Xerox call center often face challenges such as handling high call volumes, addressing diverse customer issues, and meeting strict performance metrics. Successful agents typically rely on strong communication skills, patience, and adaptability to manage these demands. Regular training sessions, supportive team leaders, and access to comprehensive knowledge bases help agents stay informed and maintain high service standards. Building rapport with colleagues and participating in team huddles can also make navigating the fast-paced environment more manageable and rewarding.

How much does Xerox pay per hour?

Xerox call center positions typically pay around $12 to $15 per hour, depending on location and experience. The role may also include benefits such as training and opportunities for advancement.

What was the Xerox scandal?

The Xerox scandal refers to a 2002 incident where the company was accused of accounting irregularities, leading to a restatement of financial results and the resignation of top executives. The scandal highlighted issues with internal controls and financial reporting practices within the company.

What is the difference between Xerox Call Center vs Customer Service Representative?

AspectXerox Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentCall center setting, fast-pacedOffice or remote, customer-facing
Employer & Industry UsageCommon in BPO and tech companiesRetail, telecom, service industries
Common Search & ComparisonOften compared for call handling rolesMore general customer support roles

The Xerox Call Center typically involves handling inbound or outbound calls for a specific company, often requiring technical or product knowledge. Customer Service Representatives have broader roles in assisting customers via phone, email, or chat across various industries. While both roles focus on customer interaction, Xerox Call Center positions are more specialized within the BPO and tech sectors, whereas Customer Service Representatives work across diverse sectors with similar skill requirements.

What are Xerox Call Center jobs?

Xerox Call Center jobs involve providing customer service and support on behalf of Xerox and its clients, often through phone, email, or chat. Employees in these roles handle customer inquiries, resolve issues, process orders, and may provide technical assistance. These positions require good communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. Training is usually provided to ensure representatives are knowledgeable about products, services, and company policies.
More about Xerox Call Center jobs
What job categories do people searching Xerox Call Center jobs look for? The top searched job categories for Xerox Call Center jobs are:
Xerox Call Center jobs near you
Infographic showing various Xerox Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 89% Full Time, 7% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Helpdesk / On-Site Administrator - Portland, OR

Helpdesk / On-Site Administrator - Portland, OR

Xerox

Portland, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Xerox rating

7.1

Company rating: 7.1 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

100th of 139 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Overview:

Xerox corporation, is seeking a full-time, dedicated, customer service-oriented Helpdesk / On-Site Administrator (OSA) to support our customers in Portland, OR .The Helpdesk / On-Site Administrator is a full-time dedicated resource who will be responsible to oversee the fleet of printers for the customer, will assist with general account management responsibilities including monitoring and support by using the tools and processes to ensure timely supply (toner) delivery, accurate service response and other support provisions. The Helpdesk / On-Site Administrator manages business document output devices (printers and multifunctional devices) and software at our client's location(s) with a focus on maximizing uptime, utilization and user satisfaction while minimizing costs. They will assist other site team members in developing, implementing, and managing ongoing site operations.

Responsibility:
  • Monitors all facets of the equipment fleet program to ensure that our client's performance standards are maintained, and contracted service levels are consistently met.
  • Engages our client and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
  • Acts as a supporting interface to all client locations for management of performance issues.
  • Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles.
  • Monitors Call / Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
  • Coordinates and tracks equipment moves, removals, and installations.
  • Manages the collection of periodic meter readings, including review and validation.
  • The Helpdesk / On-Site Administrator will work closely with our customer to integrate with the chosen helpdesk ticketing platform.
  • Proactively manages proper configuration including set-up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address. 
  • Proactively manages firmware version prior to installation of new and swapped multifunctional devices to ensure ease of implementation. Maintains / updates the Supplier Fleet Management databases and generates / distributes appropriate periodic reports.
  • Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting and other support as required.

Qualifications:
  • Prior experience managing equipment fleet implementations.
  • A+ Certification.
  • Software / Server experience.
  • Experience with printers and multifunctional devices on Local Area Networks.

How We Set You Up for Success:
  • You will have access to all the support staff and tools from suppliers to manage the day-to-day operations of the client's equipment and software. 
  • Must complete and adhere to our customer's standards for annual Compliance training.  This training is scheduled in advance and typically requires approximately 8-20 hours to complete and covers such topics as Genoa security, HIPAA rules, workplace ethics, code of conduct and other related topics. 
  • You will be equipped with mobile devices that will alert them to a service call or request for support to be dispatched from our Call Center.
  • After implementation, supplier will collaborate with our client on a continual basis to review the Helpdesk / On-Site Administrator job duties and provide recommendations for improvement based on advanced technology tools for delivery and transparency of services in real time.

What We Offer:
  • Competitive compensation (hourly compensationand applicable overtime).
  • Comprehensive benefits offerings (including medical,dental, vision, life insurance).
  • Retirement Plan - 401k.
  • Paid holidays, personal choice days, and paid time off.
  • A culture that offers flexibility and a healthy work lifebalance.

With Our Technology, Build Your Future at Xerox. Apply Now!

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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