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Lead UX/UI Designer - Audit.xd role at Capital One, Richmond, VA.

We are currently seeking an established and dynamic Experience Design Lead to join Audit.xd. Our Audit.xd team is passionate about advocating for user needs and delivering world‑class products that redefine an internal auditor’s day‑to‑day activities to keep the entire company compliant.

As a design leader and maker, you will handle responsibilities, including:

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks.
• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.
• Engaging in portfolio prioritization to help set the strategy and product road map for the team.
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocating for the customer through human‑centered design methods, including discovery, research, whiteboard sessions, and user testing.
• Championing prioritization of design‑centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset—this is as important to the work as the results.
• Navigating conflict resolution within your team as well as within projects, teams, and partner relationships.
• Participate in hiring by reviewing resumes, conducting interviews, and attending consensus.
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Driving end‑to‑end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends; framing problems, defining insights, and designing new methodologies/practices to serve customer needs; creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes; planning and facilitating workshops with internal and external stakeholders to align with business needs; designing within existing—and creating new—standards to contribute to our internal design system, best practices, and guidelines; storytelling through business acumen and presenting visual concepts to various stakeholders; creating high‑fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

• At least 6 years of experience with UX design.

• Experience designing for cross‑channel experiences.
• Experience supporting complex, data‑heavy experiences.
• Experience working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
• Familiarity with working and contributing to an established design system.
• Experience managing a cross‑functional team.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

New York, NY: $172,800 - $197,200 for Manager, Design
McLean, VA: $158,400 - $180,800 for Manager, Design
Richmond, VA: $144,000 - $164,400 for Manager, Design

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.