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Workplace Services Jobs (NOW HIRING)

ServiceNow

Workplace Services Site Lead

Kirkland, WA · On-site

We are seeking an experienced Workplace Services Site Lead in Kirkland to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As Site Lead ...

Decagon

Head of Workplace Services

New York, NY · On-site

$220K - $280K/yr

The Workplace team owns the strategy and operations behind our work environments, from real estate strategy and build-outs to the systems that keep our offices running seamlessly day to day. Our work ...

GoodRx

Sr. Workplace Services Specialist

New York, NY · On-site

The Workplace team focuses on high-touch service and operational excellence. We manage facilities, food programs, vendor relationships, and day-to-day logistics, while also driving employee ...

ServiceNow

Workplace Services Site Lead

Kirkland, WA · On-site

We are seeking an experienced Workplace Services Site Lead in Kirkland to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As Site Lead ...

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Workplace Services information

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$11

$27

$58

How much do workplace services jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for workplace services in the United States is $27.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $29.81 per hour, depending on experience, location, and employer.

What are workplace services?

Workplace services refer to the range of support functions and activities provided to ensure a safe, efficient, and productive work environment for employees. These services can include facilities management, office maintenance, mailroom operations, reception, cleaning, security, and catering. Workplace services teams are responsible for maintaining the physical workspace, coordinating resources, and supporting day-to-day office operations so that employees can focus on their core responsibilities.

What are the key skills and qualifications needed to thrive in workplace services, and why are they important?

To thrive in Workplace Services, you need strong organizational skills, facility management knowledge, and often a background in business administration or a related field. Familiarity with building management systems (BMS), office scheduling software, and health and safety regulations is typically required. Excellent communication, customer service orientation, and problem-solving abilities help professionals stand out in this role. These skills ensure efficient, safe, and comfortable work environments that support organizational productivity and employee satisfaction.

What are some common challenges faced by workplace services professionals, and how can they be addressed?

Workplace Services professionals often encounter challenges such as managing diverse employee needs, coordinating with multiple vendors, and ensuring compliance with health and safety regulations. Balancing these responsibilities while maintaining smooth daily operations requires strong communication and organizational skills. Proactively seeking feedback, leveraging technology for facility management, and staying updated on best practices can help address these challenges effectively. Additionally, collaborating closely with HR and IT teams ensures that workplace solutions support both employee satisfaction and business goals.

What is the difference between Workplace Services vs Facilities Coordinator?

AspectWorkplace ServicesFacilities Coordinator
CredentialsTypically requires certifications in office management or administrative supportOften requires facilities management certifications or technical knowledge
Work EnvironmentOffice settings, corporate environments, customer service focusBuilding sites, maintenance areas, operational settings
Employer & Industry UsageUsed in corporate, tech, and service industries for employee supportCommon in real estate, property management, and corporate facilities
Search & Comparison IntentPeople compare roles related to employee support and office managementPeople compare roles related to building maintenance and operational support

Workplace Services primarily focuses on supporting employees through administrative, reception, and office management tasks within corporate environments. In contrast, Facilities Coordinators handle the physical maintenance, safety, and operational aspects of buildings. While both roles support the workplace, Workplace Services emphasizes customer service and administrative functions, whereas Facilities Coordinators focus on building infrastructure and technical maintenance.

More about Workplace Services jobs

What cities are hiring for Workplace Services jobs?

Cities with the most Workplace Services job openings:

What are the most commonly searched types of Workplace Services jobs?

The most popular types of Workplace Services jobs are:

What states have the most Workplace Services jobs?

States with the most job openings for Workplace Services jobs include:

Workplace Services jobs near you
Infographic showing various Workplace Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,395 per year, or $27.6 per hour.

Manager, IT Digital Workplace Services

Reynolds Consumer Products

Lake Forest, IL

$111K - $160K/yr

Full-time

Posted 26 days ago

Reynolds Consumer Products rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities!

We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL.


The Manager, IT – Digital Workplace Services is responsible for the day-to-day management, support, and continuous improvement of Digital Workplace technologies and services. This role leads managed service partners and internal resources supporting Active Directory, Microsoft Entra ID, endpoint management, workstation lifecycle services, and workplace productivity technologies.

The Manager ensures secure, reliable, and efficient delivery of Digital Workplace services while partnering with Infrastructure Operations, Information Security, Service Desk, and business stakeholders to support employee productivity and operational objectives.

This role is accountable for service delivery, operational performance, vendor management, technology implementation, and continuous improvement within the Active Directory and End User Computing environments.

You Will Have the Opportunity to Make Great Things Happen!

Digital Workplace Operations

  • Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services.
  • Ensure service availability, stability, and performance meet established service level objectives.
  • Coordinate support activities between internal teams and managed service providers.
  • Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes.
  • Monitor service performance and drive corrective actions when service levels are not achieved.

Active Directory & Identity Services

  • Support and maintain Active Directory and Microsoft Entra ID services.
  • Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls.
  • Partner with Cyber Security teams on identity-related initiatives and remediation activities.
  • Assist with implementation and support of:
    • Multi-Factor Authentication (MFA)
    • Conditional Access
    • Windows Hello for Business
    • Privileged access controls
    • Password less authentication solutions
  • Maintain operational documentation, standards, and support procedures
End User Computing (EUC)
  • Manage enterprise endpoint platforms and services.
  • Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes.
  • Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management.
  • Ensure endpoint security standards and compliance requirements are maintained.
  • Partner with Site Support and Service Desk teams to improve end-user experience and service quality.
Managed Service Provider Management
  • Lead operational relationships with managed service providers supporting Digital Workplace services.
  • Conduct regular service review meetings and performance reviews.
  • Monitor compliance with service level agreements and contractual obligations.
  • Escalate and resolve service delivery issues as needed.
  • Drive service improvement initiatives with vendor partners.

Security & Compliance

  • Support implementation of enterprise security standards for workplace technologies.
  • Ensure compliance with endpoint security requirements, patching standards, and identity management controls.
  • Participate in audit activities and remediation efforts.
  • Support vulnerability remediation and operational risk reduction initiatives.
  • Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.
Project Delivery & Continuous Improvement
  • Lead Digital Workplace projects and operational improvement initiatives.
  • Coordinate implementation of new technologies and service enhancements.
  • Identify opportunities to automate manual processes and improve operational efficiency.
  • Develop reporting and metrics to track performance and service quality.
  • Participate in technology evaluations and contribute recommendations for future improvements.
Leadership Responsibilities
  • Provide leadership and direction to managed service provider teams and assigned technical resources.
  • Establish clear priorities and accountability for service delivery outcomes.
  • Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams.
  • Coach team members and support professional development.
  • Promote a culture of customer service, accountability, continuous improvement, and operational excellence.

You Will Love It Here If… 

  • You listen, learn, and evolve
  • You thrive in a fast-paced environment
  • You put safety first, always
  • You are passionate about collaboration, teamwork, and achieving shared goals
  • You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace
  • You are committed to improving our impact on local communities and creating positive experiences 

Required

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
  • 6+ years of IT infrastructure or operations experience.
  • 2+ years of experience leading technical teams, vendors, or managed service providers.

Experience

  • Experience supporting Active Directory and Microsoft Entra ID environments.
  • Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager.
  • Experience working within ITIL-based operational environments.

Preferred

  • Microsoft Entra ID or Azure certifications.
  • Microsoft Endpoint Administrator certification.
  • ITIL Foundation certification.
  • Experience with ServiceNow.
  • Experience supporting large-scale workstation environments.

Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company!

Not a good fit but know someone who is? Please refer them!

Local candidates only, no relocation assistance available

Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.


USD $111,000.00 - USD $160,950.00 /A
Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.

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