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Workforce Strategy Jobs in West Virginia (NOW HIRING)

Weyerhaeuser Company

HR Business Partner

Heaters, WV · On-site

$82K - $123K/yr

Develop strategic workforce and succession plans aligned to current and future business needs. * Build community partnerships to support sustainable talent pipelines. * Provide guidance on ...

Weyerhaeuser Company

HR Business Partner

Heaters, WV · On-site

$82K - $123K/yr

Develop strategic workforce and succession plans aligned to current and future business needs. * Build community partnerships to support sustainable talent pipelines. * Provide guidance on ...

Weyerhaeuser

HR Business Partner

Flatwoods, WV · On-site

$82K - $123K/yr

Develop strategic workforce and succession plans aligned to current and future business needs. * Build community partnerships to support sustainable talent pipelines. * Provide guidance on ...

SteppingStones

President & CEO

Morgantown, WV · On-site

This leader will guide strategic planning, investor development, workforce initiatives, public policy engagement, community development, organizational operations and stakeholder relations. The ideal ...

Miamioh

$200K/yr

... strategic vision and roadmap of the OQCI. * Recruit and mentor distinguished faculty and staff, fostering a culture of excellence and innovation. External Engagement and Workforce Development

Franciscan Alliance

WV · On-site

... strategic objectives. * Leadership, Workforce Development, and Organizational Effectiveness (10%) Provides leadership, coaching, and professional development for managers and other ambulatory imaging ...

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Workforce Strategy information

What is the difference between Workforce Strategy vs Workforce Planning?

AspectWorkforce StrategyWorkforce Planning
FocusLong-term talent and organizational goalsShort-term staffing needs and resource allocation
CredentialsStrategic management, HR, business acumenHR, analytics, operational skills
Work EnvironmentCorporate, HR departments, executive levelHR teams, operational units
UsageDeveloping policies, aligning workforce with business strategyForecasting staffing needs, scheduling

Workforce Strategy focuses on aligning talent management with long-term business goals, while Workforce Planning concentrates on immediate staffing needs and resource allocation. Both are essential HR functions but serve different timeframes and objectives within an organization.

What are examples of workforce strategies?

Workforce strategies are plans organizations use to align their human resources with business goals, such as talent acquisition, employee development, succession planning, and diversity initiatives. These strategies often involve workforce analytics, training programs, and flexible scheduling to improve productivity and retention.

What does a workforce strategist do?

A workforce strategist analyzes an organization’s staffing needs and develops plans to align workforce capabilities with business goals. They use data, industry trends, and strategic planning skills to improve talent acquisition, retention, and workforce development, often utilizing tools like HR analytics and workforce planning software.
Workforce Strategy jobs near you
Infographic showing various Workforce Strategy job openings in West Virginia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Senior Customer Service Representative

Morgantown, WV • On-site

Strategic Operational Solutions
201 - 500 employees
Learn more about Strategic Operational Solutionsexternal

$44K - $46K/yr

Full-time

Posted 21 days ago

Job description

Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for a Senior Customer Service Representative role that serves as the front-line customer service connection for the organization, responding to public inquiries about a wide range of Government programs and services. The contact center's goal is to provide customers with accurate, efficient, and courteous responses to their requests. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
As a Senior Customer Service Representative (CSR), you will provide advanced customer service support, mentoring, quality monitoring, and training assistance within the UCC. The position serves as a senior representative responsible for handling escalated inquiries, supporting workforce development, and contributing to process improvement activities.
In this position you will:
  • Handle complex customer inquiries and escalated service requests.
  • Provide peer coaching and mentoring to CSR personnel.
  • Perform quality reviews of calls and email responses.
  • Support onboarding and delivery of CSR training programs.
  • Assist with trend analysis and identification of recurring customer issues.
  • Recommend updates to FAQs, scripts, and knowledge articles.
  • Support workforce scheduling and queue management activities.
  • Participate in process improvement initiatives and customer experience enhancements.
  • Assist management in maintaining SLA compliance.

Qualifications:
  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with , we will not consider candidates for this position who do not meet the aforementioned conditions
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • High school diploma or equivalent.
  • High school diploma plus specialized customer service experience.
  • Three (3) years of contact center or customer support experience.
  • Experience handling escalated customer interactions.
  • Strong documentation and communication skills.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

Desired Skills:
  • Coaching and training experience.
  • CRM reporting experience.
  • Workforce management exposure.
  • Government customer service experience.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

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