Our teams operate in a structured, performance-driven environment, supporting both customers and ... workforce management tools Collaboration Partner with supervisors and leadership to support ...
Our teams operate in a structured, performance-driven environment, supporting both customers and ... workforce management tools Collaboration Partner with supervisors and leadership to support ...
Our teams operate in a structured, performance-driven environment, supporting both customers and ... accuracy within workforce management tools Collaboration • Partner with supervisors and ...
Our teams operate in a structured, performance-driven environment, supporting both customers and ... accuracy within workforce management tools Collaboration • Partner with supervisors and ...
Assistant Plant Manager - Future Plant Manager Development Program
Pittston, PA · On-site
$115K - $164K/yr
Assistant Plant Manager - Future Plant Manager Development Program Overview This Assistant Plant ... Demonstrated ownership of safety, quality, productivity, cost, delivery, and workforce performance.
Assistant Plant Manager - Future Plant Manager Development Program
Pittston, PA · On-site
$115K - $164K/yr
Assistant Plant Manager - Future Plant Manager Development Program Overview This Assistant Plant ... Demonstrated ownership of safety, quality, productivity, cost, delivery, and workforce performance.
Job Details Under the direction of the AVP of Talent and Performance Management, the Sr. Talent and ... Translate complex talent, workforce, and human capital data into actionable recommendations for ...
Job Details Under the direction of the AVP of Talent and Performance Management, the Sr. Talent and ... Translate complex talent, workforce, and human capital data into actionable recommendations for ...
... change management by assessing business requirements, identifying emerging workforce needs, and recommending solutions that support organizational performance and long-term growth. * Leads and ...
... change management by assessing business requirements, identifying emerging workforce needs, and recommending solutions that support organizational performance and long-term growth. * Leads and ...
Sr Dir HR Business Partner - 90296102 - Wilmington/DC/Philadelphia/Baltimore/NY
Philadelphia, PA · On-site
... change management by assessing business requirements, identifying emerging workforce needs, and recommending solutions that support organizational performance and long-term growth. * Leads and ...
Sr Dir HR Business Partner - 90296102 - Wilmington/DC/Philadelphia/Baltimore/NY
Philadelphia, PA · On-site
... change management by assessing business requirements, identifying emerging workforce needs, and recommending solutions that support organizational performance and long-term growth. * Leads and ...
Market Manager
Lancaster, PA · On-site
The Market Manager has a strong focus on client engagement, sales growth, and driving team ... Head to a client location to check in with supervisors, review workforce performance, and discuss ...
Market Manager
Lancaster, PA · On-site
The Market Manager has a strong focus on client engagement, sales growth, and driving team ... Head to a client location to check in with supervisors, review workforce performance, and discuss ...
Bilingual Workforce Manager
Reading, PA · On-site
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local ... Aerotek offers a base salary of $54,000 - $58,000 as well as a performance-based annual bonus ...
Bilingual Workforce Manager
Reading, PA · On-site
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local ... Aerotek offers a base salary of $54,000 - $58,000 as well as a performance-based annual bonus ...
Market Manager
Lancaster, PA · On-site
The Market Manager has a strong focus on client engagement, sales growth, and driving team ... Head to a client location to check in with supervisors, review workforce performance, and discuss ...
Market Manager
Lancaster, PA · On-site
The Market Manager has a strong focus on client engagement, sales growth, and driving team ... Head to a client location to check in with supervisors, review workforce performance, and discuss ...
Market Manager
Lancaster, PA · On-site
The Market Manager has a strong focus on client engagement, sales growth, and driving team ... Head to a client location to check in with supervisors, review workforce performance, and discuss ...
Market Manager
Lancaster, PA · On-site
The Market Manager has a strong focus on client engagement, sales growth, and driving team ... Head to a client location to check in with supervisors, review workforce performance, and discuss ...
Bilingual Workforce Manager
Reading, PA · On-site
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local ... Aerotek offers a base salary of $54,000 - $58,000 as well as a performance-based annual bonus ...
Bilingual Workforce Manager
Reading, PA · On-site
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local ... Aerotek offers a base salary of $54,000 - $58,000 as well as a performance-based annual bonus ...
Manager, Facilities Maintenance
York, PA · On-site
Manage on a daily basis all material handling equipment technicians (MHE) technicians, building ... Appraise performance of hourly workforce for all special projects, start-up projects and ...
New
Manager, Facilities Maintenance
York, PA · On-site
Manage on a daily basis all material handling equipment technicians (MHE) technicians, building ... Appraise performance of hourly workforce for all special projects, start-up projects and ...
New
Manager, Facilities Maintenance
York, PA · On-site
Appraise performance of hourly workforce for all special projects, start-up projects and ... Manage outside contractors and vendors performing work at the facility for capital and expense ...
New
Manager, Facilities Maintenance
York, PA · On-site
Appraise performance of hourly workforce for all special projects, start-up projects and ... Manage outside contractors and vendors performing work at the facility for capital and expense ...
New
Sets performance standards, reviews performance, and makes informed compensation decisions in ... Proficient in data interpretation, consulting engagements, workforce management tools, and ...
Sets performance standards, reviews performance, and makes informed compensation decisions in ... Proficient in data interpretation, consulting engagements, workforce management tools, and ...
Manager, Facilities Maintenance
York, PA · On-site
Appraise performance of hourly workforce for all special projects, start-up projects and ... Manage outside contractors and vendors performing work at the facility for capital and expense ...
New
Manager, Facilities Maintenance
York, PA · On-site
Appraise performance of hourly workforce for all special projects, start-up projects and ... Manage outside contractors and vendors performing work at the facility for capital and expense ...
New
Sets performance standards, reviews performance, and makes informed compensation decisions in ... Proficient in data interpretation, consulting engagements, workforce management tools, and ...
Sets performance standards, reviews performance, and makes informed compensation decisions in ... Proficient in data interpretation, consulting engagements, workforce management tools, and ...
Appraise performance of hourly workforce for all special projects, start-up projects and ... Manage outside contractors and vendors performing work at the facility for capital and expense ...
New
Appraise performance of hourly workforce for all special projects, start-up projects and ... Manage outside contractors and vendors performing work at the facility for capital and expense ...
New
Plant Manager
Hazleton, PA · On-site
... workforce performance. Hazleton produces a wide range of metal closures that support many of our ... Manage plant operations across production, maintenance, quality, materials, and human resources to ...
Plant Manager
Hazleton, PA · On-site
... workforce performance. Hazleton produces a wide range of metal closures that support many of our ... Manage plant operations across production, maintenance, quality, materials, and human resources to ...
Site Manager
Shippensburg, PA · On-site
$52K/yr
The Logistics Site Security Manager is a salaried position reporting directly to a Performance ... Achieving performance metrics established by Metro One for expense control, workforce quality ...
Site Manager
Shippensburg, PA · On-site
$52K/yr
The Logistics Site Security Manager is a salaried position reporting directly to a Performance ... Achieving performance metrics established by Metro One for expense control, workforce quality ...
The Logistics Site Security Manager is a salaried position reporting directly to a Performance ... Achieving performance metrics established by Metro One for expense control, workforce quality ...
The Logistics Site Security Manager is a salaried position reporting directly to a Performance ... Achieving performance metrics established by Metro One for expense control, workforce quality ...
Workforce Performance Manager information
What cities in Pennsylvania are hiring for Workforce Performance Manager jobs?
Cities in Pennsylvania with the most Workforce Performance Manager job openings:
Contact Center Workforce Management Analyst
Mechanicsburg, PA • On-site
Immersion Consulting, LLC
• Business Management Consulting • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 19 days ago
Job description
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
Assist in creating and maintaining staff schedules based on forecasted demand
Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
Monitor daily performance against service levels and staffing plans
Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
Produce regular reports on schedule adherence, service levels, and performance trends
Compare actual results to forecasts and highlight key variances
Forecasting Support
Assist in analyzing historical data to support volume and staffing forecasts
Maintain data accuracy within workforce management tools
Collaboration
Partner with supervisors and leadership to support operational needs
Communicate staffing risks or trends in a timely manner
Qualifications
Required
2-4 years of experience in contact center operations, workforce management, or analytics
Strong Excel skills (e.g., pivot tables, basic formulas)
Analytical mindset with attention to detail
Preferred
Experience with workforce management tools
Exposure to contact center scheduling or reporting
Experience in high-volume environments
What Success Looks Like (6-12 Months)
Produces accurate schedules and reliable reporting
Effectively supports real-time operational needs
Identifies trends that improve staffing efficiency
Growth Opportunities
Senior WFM Analyst
Capacity Planning / Forecasting roles
Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004