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DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: CAN - Winnipeg, Taylor Avenue 
Job Posting Title: Supervisor, Airfreight 
Time Type: Full Time

This posting is for an existing vacancy and not intended to create a talent pipeline

The function of the Supervisor, Airfreight is to oversee the processing of all airfreight shipments, the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSV's Corporate as well as government regulations.   This role will support the branch's air export operation by ensuring outstanding and consistent customer service while at the same time supporting and creating opportunities to reduce operational cost and maximize profitability. 

This role has direct communication with customers, overseas offices and carriers is required. The incumbent is key liaison with Customers and internal operations staff to ensure client satisfaction. Actively involved in the training and development of operations team including performance evaluations. Mentor and train new staff as well as update internal and external process changes from time to time. Will be responsible to supervise staff with the intention of anticipated growth and development.

KEY DUTIES AND RESPONSIBILITIES

   Work with Management to continually improve department operations with focus on productivity
   Champion process and procedure to meet or exceed company KPI requirements
   Manage key accounts and client base with high level of customer service, operational excellence, and proactive conduct including client visits to maintain strong relationship
   Supervise and direct the desk level, day to day operations of the Operation Department(s)
   Manage department and staff in managers absence 
   Support with recruiting, selecting, orienting, and training of employees 
   Responsible for overall team performance including staff development, recognition through daily desk level oversight, guidance and coaching
   Will assign and manage workflow 
   Effectively deal with any issues that arise within scope of responsibility
   Support sales initiatives through collaboration and participation in joint sales calls as required
   Work with sales to transition business from sales to operations including the creation of SOP's and communication with overseas offices  
   Adhere to all company policies, procedures, and guidelines
   Manages defined teams performance and development priorities 

Quality, Health & Safety:

   Supports organizational commitment to ISO 9001, ISO 45001 certification
   Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
   Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

   Education in supply chain logistics, international transportation, or a related field of study
   Minimum three (3) years' experience in a freight forwarding environment 
   Prior experience in a supervisory role, an asset
   CIFFA certificate/FIATA Diploma, an asset
   Dangerous Goods certification, an asset
   ACR designated status, an asset 

Skills and Competencies

   Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
   Excellent verbal and written communication skills
   Above average customer service skills
   Interpersonal skills that build respected professional relationships internally & externally
   Ability to demonstrate deductive logic, problem solving, and troubleshooting skills
   Demonstrate good leadership and management skills 
   Ability to build high performing, diverse workforce (recruit, develop, coach, performance management)
   Excellent organizational and time management skills
   Ability to manage tight deadlines, and adapt to changing priorities
   Excellent problem-solving and analytical skills
   Attention to detail and punctuality
   Extensive knowledge of operations management
   Be authentic, approachable, open and honest
   Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

   Proficient with both English and French language
   Ability to communicate effectively in a diverse multicultural environment.
   Proficient in Microsoft Office suite
   CargoWise experience, an asset

Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
   Occasional travel may be required
   Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment 

Due to the dynamic nature of our industry, your accountabilities and role may change.  Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.