ZipRecruiter

Log In

1

Workforce Optimization Jobs in Toronto, ON (NOW HIRING)

Air Canada

Workforce Planning Analyst

Toronto, ON · On-site

The Workforce Planning Analyst is responsible for supporting data collection, tracking, analysis ... Create analysis of flight schedules, determine optimal yearly periods for all resource ...

New

Payworks Inc.

Campaign Optimization Specialist

Toronto, ON · Hybrid

CA$72K - CA$85K/yr

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... You own the testing strategy, optimization roadmap, and performance analysis that keeps every ...

The Altus Group

Manager, Strategy & Operations

Toronto, ON · Remote

CA$120K - CA$140K/yr

You will work on high-impact initiatives that influence growth strategy, operational efficiency, business growth program execution, workforce optimization, customer experience, and commercial ...

BrokerLink

Manager, WFM

Toronto, ON · On-site

Responsible for WFM team's transformation, innovation and optimization. * Analyze and review business results and upcoming forecast implications so you can share with your business partners.

ServerMania

Head of Marketing

Toronto, ON · On-site

Overseeing paid acquisition, campaign performance, landing pages, and funnel optimization ... a future workforce to flourish. Proudly certified as a Great Place To Work , ServerMania is ...

Server Mania

Head of Marketing

Toronto, ON · On-site

Overseeing paid acquisition, campaign performance, landing pages, and funnel optimization ... a future workforce to flourish. Proudly certified as a Great Place To Work , ServerMania is ...

next page

Showing results 1-20

All JobsWorkforce Optimization JobsWorkforce Optimization Jobs in Toronto, ON

Workforce Optimization information

See Toronto, ON salary details

$23.9K

$69.5K

$102.6K

How much do workforce optimization jobs pay per year?

As of Jul 15, 2026, the average yearly pay for workforce optimization in Toronto, ON is $69,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,580.00 and $88,276.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity and operational efficiency through data analysis, scheduling, and resource management. It often involves tools like workforce management software and requires skills in analytics and planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in call centers or customer service environments. The role can be stable and well-paying for those with strong data analysis and communication skills.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What jobs pay 4000 a week without a degree?

In workforce optimization roles, high-paying positions such as experienced project managers or consultants can earn around $4,000 weekly, especially with specialized skills in data analysis, scheduling software, or process improvement. These roles often require extensive experience, strong organizational skills, and certifications like Six Sigma or PMP, but may not require a formal degree.

What is the 3 month rule for jobs?

The 3 month rule in workforce optimization typically refers to a probationary period of three months during which employee performance is closely monitored and evaluated. This period allows employers to assess skills, fit, and productivity before making long-term employment decisions or offering benefits. It is a common practice in many organizations to ensure new hires meet performance standards early on.
What are popular job titles related to Workforce Optimization jobs in Toronto, ON? For Workforce Optimization jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization jobs in Toronto, ON look for? The top searched job categories for Workforce Optimization jobs in Toronto, ON are:
Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Toronto, ON as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $69,508 per year, or $33.4 per hour.
Workforce Planning Analyst

Workforce Planning Analyst

Air Canada

Toronto, ON • On-site

Full-time

Posted 5 days ago

New

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Workforce Planning Analyst is responsible for supporting data collection, tracking, analysis, and building simulations. Supporting planning tools, creating detailed reports, creating models which are used to create staffing forecasts and recommendations.  The Analyst also works on various projects, implementations, and dashboard development to promote efficiencies for the Airports North America branch.

This position may be located in Toronto, Vancouver or Montreal.

Responsibilities:

  • Data sourcing, data housing/organization, interpreting and analyzation, summarizing and reporting.
  • Support existing tool infrastructure and future development
  • Develop and implement new tools and processes, dashboards, scorecards
  • Preparing presentations in support of monthly/quarterly senior leadership meetings and various strategic initiatives of the organization
  • Write and validate rule parameters to ensure compliance with current engagement standards and quickly adapting to changes within the business
  • Calibrate staffing utilization and productivity reports and metrics
  • Create analysis of flight schedules, determine optimal yearly periods for all resource reassessments
  • Collect time and motion data within the Airports operations as required to ensure the most accurate data is being used in the planning models
  • Support projects and recommendations with quantitative and qualitative information
  • With the Workforce Planning team and Airports leadership, assist with dashboard development and goal setting using data analysis, such as overtime/undertime metrics
  • Provide solution support, managerial reporting, budgeting and financial evaluation/analysis, process development, and detailed accounting.
  • Provide guidance to resource and operational teams using statistical analysis.
  • Carry out trend analysis and make appropriate recommendations
  • Collaborate with various partners such as Talent Acquisition, Network Planning, and Finance
  • Develop and create ad-hoc reports
  • Perform other duties as required

Qualifications

  • Post Secondary Education an asset
  • Three (3) to five (5) years of analytical experience in a related field
  • Advanced proficiency with all Microsoft Office 365 tools, prominently Excel
  • Experience with SharePoint, Power BI and Microsoft Teams/Webex/Zoom online collaborative software
  • Experience in Workforce Planning solutions software
  • Strong analytical and problem-solving skills
  • Strong team leadership and development skills
  • Possess a comprehensive knowledge of the Airport experience and operation along with an understanding of the interdependencies of all operating and support systems
  • Ability to work under pressure in a fast paced, deadline driven team environment
  • Ability to work with minimal supervision
  • Strong business foundations

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Employment Type: FULL_TIME

Apply