Workforce Operations Supervisor Jobs in Dallas, TX

Maintenance Operations Supervisor Dallas Fort Worth Airport

Schedule: Full-time

About the Role

We are hiring a dependable and hard working Maintenance and Operations Supervisor to oversee Dallas Fort Worth Shuttle Bus Wash, Fueling and Maintenance Service.

LAZ Parking is dedicated to growth through operational and financial excellence. The team specializes in Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Maintenance and Operations Supervisor will oversee daily operations at the airport, supporting and assisting the General Manager and ensuring the overall operational success of the shuttle washing, fueling and maintenance program.

Responsibilities:

The duties and responsibilities of the Maintenance Operations Supervisor will include but not be limited to the following:

• Assist the Shuttle Assistant General Manager (AGM) with general oversight of daily operational needs, implementing policies and procedures, following standards of operations and completion of tasks in a timely manner.
• Management of hourly staff to include, but not be limited to Shuttle Bus Wash, Fueling, Maintenance Dispatchers and Customer Support.
• Encourage and motivate the workforce, instill teamwork, coach, and implement corrective action to enforce policies and procedures.
• Promote The LAZ Way (Mottos, Values & Practices).
• Assist in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
• Creates and monitors daily schedules (including rest and meal breaks), write work assignments, and provide spot audits of work completed to ensure it meets the client and companys standards.
• Review and approve time off requests, adjusting the schedule as needed to meet service standards and business requirements.
• Communicate with the AGM on operational and personnel challenges.
• Participate in hiring, training, evaluating, and developing all shuttle employees.
• Assist AGM and HR in overseeing LAZ U training. Work closely with locations HRBP to further employee development initiatives.
• Processing daily reports (ex: passenger counts, headways, etc.) on a regular basis as assigned by the AGM and/or Shuttle AGM.
• Responsible for adherence of personnel to all safety standards promoting workplace safety.
• Schedule, review, and act upon monthly facility and vehicle safety inspections.
• Oversight of monthly driver evaluations conducted by Safety Manager and support team.
• Ensure all staff adhere to superior service standards in each department, maintaining high levels of customer service for all personnel.
• Manage fleet maintenance and cleaning schedule and report issues/repair needs to AGM.
• Perform routine inventory and inspection of operating supplies and equipment such as radios, safety vests, cones, etc.
• Ensure all employees have the supplies needed to successfully complete their job.
• Attend internal meetings with SMF management as needed.
• Handle additional tasks assigned by the VP, GM, and/or Assistant GM.

Requirements:

• Valid Class A or B license with air brake and passenger endorsements
• Three (3) years experience in a commercial transportation or paratransit operation
• Two (2) years management experience (Parking or transportation industry preferred)
• Knowledge of DOT rules and regulations
• Knowledge of ADA rules and regulations

Education:

Bachelor's Degree or equivalent work experience.

Experience:

• MUST have excellent written and verbal communication skills.
• MUST have prior experience in managing staff of 20+ employees.
• Intermediate proficiency with Microsoft Office Suite: Excel, Word, PowerPoint and Outlook.
• Familiarity with telematics systems including camera and GPS devices.

Skills:

• Ability to problem solve in the face of malfunctioning technology/equipment, staffing shortages, unexpected operational challenges such as unplanned roadway maintenance, or other irregular operations.
• Strong customer service skills and abilities.
• A high level of interpersonal skills to handle sensitive and complex situations including difficult customers and personnel issues.
• Excellent team-building skills.
• Ability to train and develop frontline employees.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.

Physical Demands:

• Ability to physically push/pull/lift to 50lbs
• Ability to bend at the knees or squat frequently throughout a shift.
• Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify