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Workforce Management Planning Analyst Jobs in Texas

Staffingine LLC

Workforce Management Analyst

Coppell, TX · On-site

Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real ... Participate in post-day reviews and planning sessions to identify improvement opportunities for ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Workforce Management Specialist Title: Workforce Management Specialist Reports to: Claims Manager ... workforce analysis as requested by leadership * Assist with capacity planning and budgeting for ...

Black Box

Workforce Management Manager

Plano, TX · On-site

Partner with capacity planning teams to align workforce supply with infrastructure demand ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

Simmons Bank

Workforce Planning Manager

Dallas, TX

Position Summary The Workforce Planning Manager is responsible for designing and maintaining the ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

Simmons Bank

Workforce Planning Manager

Houston, TX

Position Summary The Workforce Planning Manager is responsible for designing and maintaining the ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Workforce Management leadership * Forecasting and capacity planning * Scheduling optimization ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

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Workforce Management Planning Analyst information

What does a workforce management planning analyst do?

A Workforce Management Planning Analyst is responsible for forecasting staffing needs, scheduling employees, and analyzing workforce data to ensure that an organization has the right number of staff at the right times. They use data and analytical tools to predict workload, recommend staffing adjustments, and optimize resources for maximum efficiency. Their work helps businesses meet service level goals, control labor costs, and improve overall operational performance.

What are the key skills and qualifications needed to thrive as a workforce management planning analyst?

To excel as a Workforce Management Planning Analyst, you need strong analytical skills, proficiency in data interpretation, and a solid understanding of workforce planning concepts, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting tools are typically required. Exceptional communication, problem-solving abilities, and attention to detail help analysts present actionable insights and collaborate effectively with other departments. These skills ensure accurate staffing, optimized resource allocation, and improved organizational performance.

How does a workforce management planning analyst typically collaborate with other departments to ensure accurate staffing forecasts?

A Workforce Management Planning Analyst works closely with operational leaders, HR, and finance teams to gather data on business needs, employee availability, and projected workload. This collaboration ensures that staffing models align with both current and anticipated demand. Regular meetings and data-sharing sessions help the analyst refine their forecasts and quickly adapt to any business changes. Open communication across departments is key to developing effective workforce plans that support organizational goals.

What cities in Texas are hiring for Workforce Management Planning Analyst jobs?

Cities in Texas with the most Workforce Management Planning Analyst job openings:

Infographic showing various Workforce Management Planning Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Workforce Management Analyst

Coppell, TX • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 24 days ago

Job description

Job Title: Workforce Management Analyst 
Job Location: Coppell, TX 
Job Type: Contract

Job Description:  

  • Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. 

  • Analyze intraday trends in call arrival patterns, handle times, and agent availability to make proactive adjustments and maintain operational efficiency. 

  • Adjust routing strategies and skill assignments in real time to balance workload and optimize service delivery across channels and queues. 

  • Track and report key intraday metrics, including service level, occupancy, shrinkage, and adherence, providing timely updates and insights to leadership. 

  • Identify and escalate deviations from forecast or schedule, recommending immediate actions to mitigate service impacts. 

  • Monitor agent schedule adherence and productivity, promptly communicating non-adherence and performance concerns to team leaders. 

  • Coordinate with operations and support teams to plan and manage offline activities (training, meetings, coaching) without compromising service level goals. 

  • Maintain accurate schedule data by entering exceptions, managing schedule changes, and responding to ad hoc scheduling requests. 

  • Perform intraday analysis and root-cause evaluation for service level misses, system issues, or unexpected volume fluctuations. 

  • Collaborate with WFM forecasting and scheduling teams to provide feedback on intraday performance trends and future planning assumptions. 

  • Communicate actionable recommendations to operations leaders to drive continuous improvement in queue management and staffing optimization. 

  • Assist in developing and refining real-time procedures, tools, and reporting dashboards to enhance visibility and decision-making. 

  • Participate in post-day reviews and planning sessions to identify improvement opportunities for future intraday management. 

  • Perform other related duties as assigned, supporting the WFM team’s mission to deliver optimal customer and employee experiences.