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Workforce Management Planner Jobs in Texas (NOW HIRING)

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Workforce Management Specialist Title: Workforce Management Specialist Reports to: Claims Manager ... capacity planning and budgeting for future hiring needs Minimum Qualifications * 2-4 years of ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Forecasting and capacity planning * Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau preferred * NICE, Verint, Genesys or similar WFM systems * Strong ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies ... Partner with capacity planning teams to align workforce supply with infrastructure demand.

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling ... of experience in workforce planning, operations analytics, or retail banking operations

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

Administer and optimize the Verint workforce management platform, including forecasting, scheduling ... of experience in workforce planning, operations analytics, or retail banking operations

Expedia

Director, Workforce Management

Austin, TX · On-site

$304K/yr

Oversee capacity planning, real-time management, resource management, workforce optimization, and supporting technology in alignment with customer demand and business priorities. * Lead ...

Black Box

Workforce Specialist

Plano, TX · On-site

Knowledge of capacity planning and infrastructure lifecycle management. * Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities: Workforce Administration ...

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Workforce Management Planner information

What is a workforce management planner?

A Workforce Management Planner is a professional responsible for forecasting staffing needs, creating employee schedules, and ensuring that a company has the right number of staff available to meet business demands. They analyze data such as call volumes, sales trends, or production levels to predict future resource requirements. Their goal is to optimize workforce efficiency while balancing labor costs and service quality. Workforce Management Planners often work in industries like customer service centers, retail, and healthcare, where scheduling and resource allocation are critical.

What are the key skills and qualifications needed to thrive as a workforce management planner?

To thrive as a Workforce Management Planner, you need strong analytical abilities, proficiency in forecasting and scheduling, and often a background in business, statistics, or a related field. Familiarity with workforce management software such as NICE, Aspect, or Verint, as well as advanced Excel skills, is typically required. Excellent communication, problem-solving, and organizational skills help you collaborate effectively and adapt to changing operational needs. These skills ensure optimal staffing, improved productivity, and consistent service levels within dynamic business environments.

What are some of the main challenges workforce management planners face when forecasting staffing needs, and how are these typically addressed?

Workforce Management Planners often encounter challenges such as unpredictable call volumes, seasonal fluctuations, and sudden changes in business priorities. To address these, planners use historical data analysis, real-time monitoring tools, and collaborate closely with operations and HR teams to adjust staffing models promptly. Regular communication with team leaders and leveraging advanced workforce management software also help in making accurate adjustments and minimizing understaffing or overstaffing issues.

What is the difference between Workforce Management Planner vs Workforce Analyst?

AspectWorkforce Management PlannerWorkforce Analyst
Primary FocusForecasting staffing needs, scheduling, and resource allocationAnalyzing workforce data, performance metrics, and trends
Required SkillsForecasting, scheduling, workforce software proficiencyData analysis, reporting, statistical skills
Work EnvironmentOperations, call centers, customer service centersData departments, HR, operations teams
CertificationsWorkforce management software certifications, basic project managementData analysis certifications, Excel, statistical tools

While both roles involve workforce data, the Workforce Management Planner primarily focuses on forecasting and scheduling to ensure optimal staffing levels. The Workforce Analyst concentrates on analyzing workforce data to identify trends and improve processes. Both roles are essential in workforce planning but serve different functions within organizations.

Is workforce management planner a good career?

A workforce management planner is responsible for forecasting staffing needs, scheduling employees, and analyzing productivity to optimize workforce efficiency. The role typically requires strong analytical skills, proficiency with workforce management software, and the ability to work in fast-paced environments. It can offer stable employment and opportunities for advancement in various industries such as retail, healthcare, and call centers.

What cities in Texas are hiring for Workforce Management Planner jobs?

Cities in Texas with the most Workforce Management Planner job openings:

Workforce Management Planner jobs near you

Workforce Management Specialist

Austin, TX • On-site

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

Re-posted 18 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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