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Workforce Management Planner Jobs in Leander, TX

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Workforce Management Specialist Title: Workforce Management Specialist Reports to: Claims Manager ... capacity planning and budgeting for future hiring needs Minimum Qualifications * 2-4 years of ...

Expedia

Director, Workforce Management

Austin, TX · On-site

$304K/yr

Oversee capacity planning, real-time management, resource management, workforce optimization, and supporting technology in alignment with customer demand and business priorities. * Lead ...

Visa

Workforce Planning Manager

Austin, TX · On-site

$116K/yr

As a Workforce Planning Manager, you will support Visa's workforce strategy by providing in-depth ... headcount management. This role will focus on analyzing workforce data, supporting strategic ...

Visa

Workforce Planning Manager

Austin, TX · On-site

$116K/yr

As a Workforce Planning Manager, you will support Visa's workforce strategy by providing in-depth ... headcount management. This role will focus on analyzing workforce data, supporting strategic ...

Apple

People Planning Process Analyst

Austin, TX · On-site

The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners ...

Apple Inc.

People Planning Process Analyst

Austin, TX · On-site

$80 - $100/hr

The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners ...

Texas Workforce Commission

Planner (Austin)

Austin, TX · On-site

$80 - $100/hr

Planner (Austin) (827310) WHO WE ARE Texas Workforce Commission connects people with careers across ... We are looking for a Planner to work in the Construction and Facilities Management department. This ...

Texas Workforce Commission

Planner (Austin)

Austin, TX · On-site

$7.9K/mo

Texas Workforce Commission connects people with careers across the state. While we are based in ... We are looking for a Planner to work in the Construction and Facilities Management department. This ...

Apple

People Planning Process Analyst

Austin, TX · On-site

The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners ...

AtOrchard LLC

Human Resources Analyst

Austin, TX · On-site

... workforce planning initiatives by maintaining personnel status reports, monitoring staffing actions, and assisting leadership with workforce data and documentation. * Coordinate with NOAA managers ...

Papaya Global

(US) Account Executive

Austin, TX · On-site

... or workforce management industry. * Understanding of SaaS platforms and their application in global payroll or HR (e.g., HRIS, ERP, expense tools). * Proven track record selling complex SaaS ...

Socket.dev

(US) Account Executive

Austin, TX · On-site

$150 - $200/hr

... or workforce management industry. * Understanding of SaaS platforms and their application in global payroll or HR (e.g., HRIS, ERP, expense tools). * Proven track record selling complex SaaS ...

CLP Circular Services

VP Human Resources

Austin, TX · On-site

Recruit and manage requisitions for key leadership, specialized, and business-critical positions, as needed. * Develop workforce planning initiatives that support organizational growth, operational ...

Agency 320 Setid

Planner (Austin)

Austin, TX · On-site

$7.9K/mo

Texas Workforce Commission connects people with careers across the state. While we are based in ... We are looking for a Planner to work in the Construction and Facilities Management department. This ...

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All JobsWorkforce Management Planner JobsWorkforce Management Planner Jobs in Leander, TX

Workforce Management Planner information

See Leander, TX salary details

$30.1K

$70.8K

$138.5K

How much do workforce management planner jobs pay per year?

As of Sep 9, 2026, the average yearly pay for workforce management planner in Leander, TX is $70,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a workforce management planner?

A Workforce Management Planner is a professional responsible for forecasting staffing needs, creating employee schedules, and ensuring that a company has the right number of staff available to meet business demands. They analyze data such as call volumes, sales trends, or production levels to predict future resource requirements. Their goal is to optimize workforce efficiency while balancing labor costs and service quality. Workforce Management Planners often work in industries like customer service centers, retail, and healthcare, where scheduling and resource allocation are critical.

What are the key skills and qualifications needed to thrive as a workforce management planner?

To thrive as a Workforce Management Planner, you need strong analytical abilities, proficiency in forecasting and scheduling, and often a background in business, statistics, or a related field. Familiarity with workforce management software such as NICE, Aspect, or Verint, as well as advanced Excel skills, is typically required. Excellent communication, problem-solving, and organizational skills help you collaborate effectively and adapt to changing operational needs. These skills ensure optimal staffing, improved productivity, and consistent service levels within dynamic business environments.

What are some of the main challenges workforce management planners face when forecasting staffing needs, and how are these typically addressed?

Workforce Management Planners often encounter challenges such as unpredictable call volumes, seasonal fluctuations, and sudden changes in business priorities. To address these, planners use historical data analysis, real-time monitoring tools, and collaborate closely with operations and HR teams to adjust staffing models promptly. Regular communication with team leaders and leveraging advanced workforce management software also help in making accurate adjustments and minimizing understaffing or overstaffing issues.

What is the difference between Workforce Management Planner vs Workforce Analyst?

AspectWorkforce Management PlannerWorkforce Analyst
Primary FocusForecasting staffing needs, scheduling, and resource allocationAnalyzing workforce data, performance metrics, and trends
Required SkillsForecasting, scheduling, workforce software proficiencyData analysis, reporting, statistical skills
Work EnvironmentOperations, call centers, customer service centersData departments, HR, operations teams
CertificationsWorkforce management software certifications, basic project managementData analysis certifications, Excel, statistical tools

While both roles involve workforce data, the Workforce Management Planner primarily focuses on forecasting and scheduling to ensure optimal staffing levels. The Workforce Analyst concentrates on analyzing workforce data to identify trends and improve processes. Both roles are essential in workforce planning but serve different functions within organizations.

Is workforce management planner a good career?

A workforce management planner is responsible for forecasting staffing needs, scheduling employees, and analyzing productivity to optimize workforce efficiency. The role typically requires strong analytical skills, proficiency with workforce management software, and the ability to work in fast-paced environments. It can offer stable employment and opportunities for advancement in various industries such as retail, healthcare, and call centers.
Workforce Management Planner jobs near you
Infographic showing various Workforce Management Planner job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $70,779 per year, or $34 per hour.

Workforce Management Specialist

Austin, TX • On-site

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

Re-posted 16 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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