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Workforce Management Intraday Real Time Analyst Jobs

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Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

We are seeking a Senior Workforce Management (WFM) Real-Time Analyst to play a critical role in ... Strong understanding of workforce management concepts including forecasting, scheduling, intraday ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

You verify attendance and produce intraday reporting to ensure service level agreements are met ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Fayetteville, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Macy's

Manager, Workforce Real Time Operations

Mason, OH · On-site

$67K - $112K/yr

Lead and develop a team Real-Time Analysts and Workforce Administrators responsible for intraday performance management, workforce execution, and operational monitoring. * Oversee real-time ...

Entergy Corporation

Analyst

Little Rock, AR · On-site

$60 - $80/hr

The Workforce Management (WFM) Real-Time Analyst is responsible for independently managing real ... Manage intraday staffing activities including overtime, voluntary time off, shift modifications ...

New

Socket.dev

Real Time Analyst

Portland, ME · On-site

$60 - $80/hr

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Additional exposure to real-time queue management, intraday change management, and schedule ...

Field Operations

Traffic Workforce Analyst

Tampa, FL · On-site

Responsible for maximizing occupancy and service level through real-time and intraday monitoring of ... Monitor and manage intraday staffing in internal and outsourced contact centers to ensure balancing ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

... and real-time management functions. * Advanced analytical and reporting capabilities, with the ... intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts ...

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Workforce Management Intraday Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management intraday real time analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for workforce management intraday real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.
Infographic showing various Workforce Management Intraday Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Real Time Analyst

Warren, MI • On-site

Community Choice Credit Union
See more jobs at Community Choice Credit Unionexternal

$50K/yr

Full-time

Posted 13 days ago

Job description

Real-Time Analyst (RTA)

Compensation starting at $50,000 annually. 

Sponsorship: This position is not eligible for immigration sponsorship. 

Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations.

As the central command for intraday performance, you’ll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure.

???? Formal Job Description: 
The formal job description can be found attached to this posting. Please review and complete it to take the next step toward joining our team!

What You’ll Do

  • Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track.

  • Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps.

  • Track Adherence: Ensure team members are following schedules and escalate significant deviations as needed.

  • Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans.

  • Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day.

  • Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts.

What We’re Looking For

  • Education & Experience:

    • Associate or Bachelor’s degree in Business, Finance, Operations, or related field preferred.

    • 2+ years of contact center experience, ideally in workforce management or operations support.

    • Experience with workforce management platforms such as NICE, Verint, or Calabrio.

  • Technical Skills:

    • Strong Excel and reporting skills.

    • Familiarity with telephony systems (e.g., Five9, Genesys, Avaya).

    • Solid understanding of ACD metrics, service levels, and staffing models.

  • Soft Skills:

    • Excellent communication and stakeholder management.

    • Analytical mindset with attention to detail.

    • Ability to multitask in a high-pressure environment.

    • Adaptability when conditions shift.

Why Join Us?

  • Hybrid or remote work flexibility (based on business needs).

  • Opportunity to make a direct impact on member experience every single day.

  • Work in a collaborative environment where your insights are valued.

  • Professional growth in workforce planning and contact center operations.

Key Success Measures

  • % of intervals meeting service level targets

  • Schedule adherence accuracy

  • Speed of response to intraday changes

  • Clear, timely communication during escalations

  • Accuracy and integrity of real-time reporting

Ready to play a critical role in keeping our contact center running at its best? Apply today and help us deliver the service excellence our members deserve!