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Workforce Management Forecasting Analyst Jobs in Miami, FL

Senior Analyst, Finance

Miami, FL · On-site

$81K - $101K/yr

... forecasting cycles, financial close reviews, supplier cost management, workforce planning, and ... The Senior Analyst regularly evaluates complex financial data from multiple sources to identify ...

Senior Analyst, Finance

Miami, FL · On-site

$80 - $100/hr

... forecasting cycles, financial close reviews, supplier cost management, workforce planning, and ... The Senior Analyst regularly evaluates complex financial data from multiple sources to identify ...

Senior Analyst, Finance

Miami, FL · On-site

$81K - $101K/yr

... forecasting cycles, financial close reviews, supplier cost management, workforce planning, and ... The Senior Analyst regularly evaluates complex financial data from multiple sources to identify ...

Senior Analyst, Finance

Miami, FL · On-site

$81K - $101K/yr

... forecasting cycles, financial close reviews, supplier cost management, workforce planning, and ... The Senior Analyst regularly evaluates complex financial data from multiple sources to identify ...

Responsibilities -Work with key accounts -Learn and manage metrics and deliverables -Take ownership and be responsible for assigned areas -S&OP forecasting -Data analysis -Procurement transactions ...

Manager - Revenue Management

Miami, FL · On-site

$120K - $130K/yr

Lead revenue management activities including forecasting, inventory optimization, performance analysis, and revenue reporting . * Manage and develop a team of Revenue Management Analysts while ...

Showing results 21-40

Workforce Management Forecasting Analyst information

See Miami, FL salary details

$36.8K

$93.3K

$165K

How much do workforce management forecasting analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for workforce management forecasting analyst in Miami, FL is $93,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $126,700.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecasting AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and analyzing data trendsManaging daily staffing schedules and operational workflows
Required SkillsData analysis, forecasting models, Excel, statistical toolsScheduling, operational coordination, communication skills
CertificationsTypically none required, but certifications in data analysis or workforce planning are a plusOften no specific certifications required
Work EnvironmentOffice setting, working with data and forecasting toolsOffice environment, interacting with staff and operations teams

While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.

Is a workforce management forecasting analyst a good career?

A workforce management forecasting analyst is a valuable role that involves analyzing data to predict staffing needs and optimize workforce efficiency. It requires skills in data analysis, forecasting tools, and strong communication, often leading to opportunities in operations and management. The role offers steady employment prospects and the potential for career advancement in various industries.

What does a workforce management forecasting analyst do?

A workforce management forecasting analyst analyzes data to predict staffing needs and workload trends, helping organizations optimize employee schedules and resource allocation. They use tools like spreadsheets and forecasting software, and often collaborate with operations teams to ensure adequate staffing levels based on projected demand.

What cities near Miami, FL are hiring for Workforce Management Forecasting Analyst jobs?

Cities near Miami, FL with the most Workforce Management Forecasting Analyst job openings:

Infographic showing various Workforce Management Forecasting Analyst job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $93,326 per year, or $44.9 per hour.

Steering Competence Center Group Leader

Fort Lauderdale, FL • On-site

Bosch Group
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees

Full-time

Re-posted 3 days ago


Bosch rating

7.4

Company rating: 7.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

296th of 499 rated machine equipment manufacturers


Job description

Company Description
Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the
following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as
Business and Shared Services. Around 9,000 associates provide and optimize customers' business
processes in approximately 40 languages. Visit our website for more information at
www.boschservicesolutions.com. OEM
Job Description
The SCC Group Leader is the "air traffic controller" of the international service center. This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent supply, maintaining high cost-efficiency (agent occupancy) while consistently meeting international Service Level Agreements (SLAs). This position is fully onsite at our Fort Lauderdale, FL location.
Qualifications
Key Performance Indicators (KPIs)
  • Balanced Steering Index: Maintain a highly optimized, weighted score that balances overall SLA Achievement with target Agent Occupancy (preventing both over-staffing and under-staffing).
  • Multi-Horizon Forecast Accuracy: Keep volume and workload forecasting variance within a strict defined accuracy band.
  • Proactive Shrinkage Mitigation: Timely escalation of shrinkage anomalies to the GOM with immediate capacity recovery plans.

Requirements & Tech Stack
  • Experience: 5+ years of workforce management (WFM) leadership experience, specifically managing multi-site, multi-queue routing environments.
  • Systems: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya, Cisco).

Additional Information
Key Responsibilities
  • Multi-Horizon Planning: Oversee the end-to-end forecasting and capacity planning pipeline, managing dedicated planners to predict call volumes and staffing needs across short, mid, and long-term horizons.
  • Schedule Ownership & Sign-off: Direct the agent scheduling process and sign off on final rosters across all regions, ensuring optimal coverage that respects local labor laws in the US, Costa Rica, and the Philippines.
  • Tactical Intraday Command: Direct real-time steering. Holds absolute authority to instruct local operations to move agents between lines of business, queues, and countries during SLA emergencies (local operations are informed of moves, not negotiated with).
  • Shrinkage & Risk Management: Monitor, track, and proactively flag shrinkage metrics (e.g., absenteeism, unplanned time off, meeting/training overhead) and escalate remediation plans directly to the GOM.
  • Data-Driven Reporting: Provide daily, weekly, and monthly performance reviews analyzing SLA delivery, forecast accuracy, shrinkage impact, and agent occupancy levels to the GOM.
  • Leadership Style & Competencies
  • The "Air Traffic Controller": Highly decisive, calm under pressure, and comfortable commanding a room. Able to make rapid, high-stakes tactical decisions to save SLAs.
  • Analytical Powerhouse: Gifted with numbers, statistical forecasting models, and trend analysis.
  • Assertive Communicator: Confident in giving direct instructions to local Site Managers to relocate staffing resources globally.

What Bosch employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Bosch

Sourced by ZipRecruiter

Bosch is a renowned multinational company based in Farmington Hills, Michigan. Associated with the industrial technology, consumer goods, and building technology sectors, Bosch is an iconic name in the global market. In addition to its high-quality product roster, which is chiefly characterized by home appliances, power tools, automotive parts, and smart home items, it offers unparalleled services in the realms of software and business process outsourcing. Founded by Robert Bosch in Stuttgart, Germany in 1886, the company has stayed true to its core values of superior quality and innovation.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Farmington Hills, MI, US