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Workforce Connection Jobs in Albuquerque, NM (NOW HIRING)

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Workforce Connection information

See Albuquerque, NM salary details

$24.2K

$74.1K

$157K

How much do workforce connection jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce connection in Albuquerque, NM is $74,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $89,200.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Connection vs Job Coach?

AspectWorkforce ConnectionJob Coach
CredentialsVaries; often no formal certification requiredTypically requires certifications in career counseling or coaching
Work EnvironmentCommunity centers, employment agencies, online platformsOn-site at workplaces or training centers, one-on-one coaching
Employer & Industry UsageUsed by government agencies, nonprofits, and employment servicesEmployed by organizations to support employee development or job placement
Search & Comparison IntentPeople seeking employment assistance or resourcesIndividuals needing personalized job support or career guidance

Workforce Connection typically refers to programs or services that connect job seekers with employment resources, often provided by government or community agencies. A Job Coach offers personalized support to individuals, helping them develop skills and succeed in their roles. While both serve employment-related purposes, Workforce Connection is broader and more resource-oriented, whereas Job Coaches focus on direct, individualized coaching.

What skills and qualifications are needed to thrive as a Workforce Connection specialist?

To thrive as a Workforce Connection specialist, you need expertise in career counseling, job placement, and workforce development, often supported by a background in human resources or social services. Familiarity with job-matching databases, applicant tracking systems, and labor market information tools is typically required. Strong interpersonal skills, active listening, and problem-solving abilities help build trust and effectively guide job seekers. These skills are critical to successfully connecting individuals with employment opportunities and fostering workforce growth in the community.

What is a Workforce Connection job?

Workforce Connection jobs refer to positions offered through government or community programs that help connect job seekers with employers, training, and career resources. These jobs can range from entry-level to more specialized roles and often include support services such as resume assistance, interview coaching, and job placement. Workforce Connection programs aim to improve employment opportunities for individuals and support local economic growth by matching people with in-demand jobs. They may also provide access to educational resources or apprenticeships to help develop new skills.

How does a Workforce Connection professional collaborate with employers and job seekers to achieve successful job placements?

A Workforce Connection professional acts as a bridge between employers and job seekers, often working closely with both to understand their needs and goals. They assess candidates’ skills, provide career counseling, and help match them with suitable job opportunities. Simultaneously, they partner with employers to identify workforce needs, develop job descriptions, and coordinate recruitment or training efforts. This collaboration involves regular communication, organizing job fairs or workshops, and following up to ensure successful placements and ongoing satisfaction for both parties.
What are popular job titles related to Workforce Connection jobs in Albuquerque, NM? For Workforce Connection jobs in Albuquerque, NM, the most frequently searched job titles are:
What job categories do people searching Workforce Connection jobs in Albuquerque, NM look for? The top searched job categories for Workforce Connection jobs in Albuquerque, NM are:
Workforce Connection jobs near you
Infographic showing various Workforce Connection job openings in Albuquerque, NM as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $74,073 per year, or $35.6 per hour.

Resource Mgmt Analyst

Health Care Service Corporation

Albuquerque, NM • On-site, Remote

$41K - $92K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel.
Job Description
*Review and manage real-time/intraday workforce management of front or back office functions.
*Monitor daily SLAs, productivity, adherence to schedules, adjust schedules as necessary, escalate issues and make recommendations.
*Monitor aging claim and non-claim inquiries, distribute aged inventory workloads, ensure inventory levels are at safe levels and coordinate staffing to meet inventory goals. Process open adjustments.
*Monitor inventory levels, aging, PDI and adjust work mix as necessary, escalate aged issues and make recommendations.
*Complete analysis of inventory management activities, including; coordinating assignments for staff, budget and staffing information, interpreting inventory, performing cost-benefit analysis.
*Review and analyze data to improve caller experience, work queue management and front line production staff performance.
*Utilize Workforce Management tool to identify opportunities to better manage inventory, staffing levels and overall workload.
*Utilize problem solving and analytical skills to design and recommend process improvements.
*Assist with preparation of key strategic and day-to-day reporting materials that will be presented to executive, managerial and front line partners.
*Collaborate with workforce planning team, business solutions, analytics, etc.
Required Job Qualifications:
*Bachelor degree or 4 years of business experience.
*2 years of experience in a claims or customer service.
*Interpersonal and organizational skills.
*Analytical and problem solving skills.
*Clear and concise written and verbal communication skills.
Preferred Job Qualifications:
*Bachelor degree.
*Blue Chip experience.
*Experience with Workforce Management software (scheduling, performance tracking, reporting).
*2 years of experience in Workforce Management planning in a contact center with at least 50 employees.
*Ability to travel.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$41,700.00 - $92,800.00
Exact compensation may vary based on skills, experience, and location.

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