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Workflow Optimization Jobs in Utah (NOW HIRING)

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Workflow Optimization information

What is workflow optimization?

Workflow optimization is the process of analyzing and improving business processes to increase efficiency, reduce waste, and enhance productivity. It often involves mapping workflows, identifying bottlenecks, and implementing tools or techniques such as automation or lean principles to streamline operations. Professionals in this field may use project management software and require strong analytical skills.

What jobs pay $2000 a day?

In workflow optimization, high-paying roles such as senior consultants, project managers, or process improvement specialists can earn around $2,000 per day, especially with extensive experience, certifications like Six Sigma, and working in consulting firms or corporate environments. These roles often require strong analytical skills, project management expertise, and the ability to implement efficiency strategies across organizations.

Is workflow optimization a skill?

Workflow optimization is considered a skill that involves analyzing and improving business processes to increase efficiency. It requires knowledge of process mapping, problem-solving, and often familiarity with tools like workflow management software. Developing this skill can enhance a professional's ability to streamline operations and improve productivity.

What does a workflow specialist do?

A workflow specialist analyzes and improves business processes to increase efficiency and productivity. They identify bottlenecks, develop optimized workflows, and often use tools like process mapping software to implement changes, requiring strong analytical and communication skills.

What is the difference between Workflow Optimization vs Business Analyst?

AspectWorkflow OptimizationBusiness Analyst
Required CredentialsTypically certifications in process improvement, Lean, Six SigmaOften requires a degree in business, finance, or related fields; certifications like CBAP are common
Work EnvironmentPrimarily in operations, manufacturing, or service industries focusing on process improvementIn office settings across various industries, analyzing business needs and solutions
Employer & Industry UsageUsed by companies aiming to streamline processes and increase efficiencyEmployed by organizations to analyze and improve business systems and workflows

Workflow Optimization specialists focus on analyzing and improving existing processes to enhance efficiency, often using specific methodologies like Lean or Six Sigma. Business Analysts, on the other hand, evaluate business needs, gather requirements, and recommend solutions, which may include process improvements but also encompass broader system and strategy analysis. While both roles aim to improve organizational performance, Workflow Optimization is more specialized in process enhancement, whereas Business Analysts have a wider scope including system and project analysis.

What are popular job titles related to Workflow Optimization jobs in Utah? For Workflow Optimization jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Workflow Optimization jobs in Utah look for? The top searched job categories for Workflow Optimization jobs in Utah are:
Workflow Optimization jobs near you
Infographic showing various Workflow Optimization job openings in Utah as of June 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 80% In-person, and 20% Hybrid job distribution.
Merchant Support Supervisor (Utah Site Lead)

Merchant Support Supervisor (Utah Site Lead)

Expansion Capital Group

Sandy, UT • On-site

$100K/yr

Other

Posted 13 days ago

Job description

Description

Lead Operations. Drive Performance. Build Team Culture.


Full-Time | Exempt $100,000.00 Annually


Job Location: Sandy, Utah (onsite)


Standard Schedule: Monday - Friday - 8:00 AM - 5:00 PM


About Expansion Capital Group (ECG)


ECG provides financing solutions that help small businesses access the capital they need to grow. Our team specializes in efficient, non-traditional lending, balancing speed with strong credit discipline and a commitment to doing things the right way.


We are looking for a Merchant Support Supervisor (Utah Site Lead) to support our Merchant Support Operations team.


This role is ideal for a hands-on operational leader who enjoys coaching teams, solving problems, and driving accountability in a fast-paced service environment.


You'll play a key role behind the scenes by helping ensure merchant support operations, vendor performance, and onsite leadership functions operate efficiently and align with ECG standards.


If you're organized, performance-driven, and motivated to lead teams while improving operations, this is a strong opportunity. In this role, you'll oversee daily merchant servicing operations, support frontline employees and vendor partners, and help maintain a high-performing satellite office environment.


What You'll Do:

  • Supervise onsite Merchant Support Representatives and provide real-time coaching and leadership
  • Monitor queue health, call activity, and service-level performance to ensure operational expectations are met
  • Serve as an escalation point for complex or sensitive merchant support issues
  • Manage third-party vendor relationships and support teams to ensure alignment with ECG workflows and standards
  • Lead coaching sessions, call reviews, team huddles, and performance discussions
  • Partner cross-functionally with Renewals, Underwriting, Compliance, Operations, and IT teams to resolve servicing issues
  • Oversee merchant servicing workflows and ensure consistency across support channels
  • Track operational metrics including SLA attainment, productivity, call quality, and compliance adherence
  • Identify operational trends, process gaps, and workflow improvement opportunities
  • Serve as the onsite operational lead for ECG's Sandy, UT satellite office
  • Support site operations involving communication, facilities, technology, safety, and employee experience


What You'll Learn:

  • How merchant servicing operations function within a fast-paced B2B lending environment
  • Hands-on leadership experience managing onsite teams and remote vendor partners
  • Exposure to operational performance management, service-level execution, and workflow optimization
  • Cross-functional collaboration across underwriting, operations, compliance, and support teams
  • How to drive accountability, coaching, and operational consistency within a growing organization


Why Join Us:

  • Impact: Help lead operational performance and merchant experience across multiple support channels
  • Leadership Opportunity: Serve as the onsite operational leader for ECG's Utah satellite office
  • Growth Potential: Continue developing leadership, operational, and performance management skills
  • Team Environment: Collaborative, fast-paced, and accountability-focused


Work Environment:

  • On-site role based in Sandy, UT
  • Up to 15% of scheduled travel required to ECG Headquarters in Sioux Falls, SD may be required
  • Occasional evening or weekend work may be required based on business needs


What We're Looking For:

  • Strong candidates typically have experience in:
  • Supervising teams in call center, financial services, or operational environments
  • Managing service-level expectations and operational performance metrics
  • Coaching employees and driving accountability
  • Supporting high-volume, service-driven operations
  • Managing vendor relationships or remote support teams


You'll Thrive in This Role If You Are:

  • A hands-on leader who enjoys coaching and developing teams
  • Comfortable making decisions in fast-paced operational environments
  • Organized and able to manage multiple priorities simultaneously
  • Strong in communication, accountability, and follow-through
  • Focused on operational consistency, service quality, and continuous improvement

Equal Opportunity Employer


Expansion Capital Group is an equal opportunity employer and considers all applicants without regard to protected characteristics.


Requirements

Required Experience & Qualifications:


  • 2+ years of supervisory or people leadership experience
  • Experience in financial services, B2B lending, call center, or regulated operational environments
  • Experience managing onsite teams and/or third-party vendor partners
  • Strong analytical and operational problem-solving skills
  • Ability to work independently while maintaining alignment with headquarters standards

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