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Workflow Optimization Jobs in Ontario (NOW HIRING)

Tabby LLC

Automation & Workflow Optimization * Work with Airflow and Python to automate data tasks and support workflows. * Optimize analytics pipelines and data marts to improve performance, resource ...

ResMed

Employee Experience Engineer

Dublin, ON · On-site

We empower effective technology use by transforming support from reactive problem-solving into proactive coaching, adoption enablement, workflow optimization, automation, and continuous improvement.

MatrixCare

Employee Experience Engineer

Dublin, ON · On-site

We empower effective technology use by transforming support from reactive problem-solving into proactive coaching, adoption enablement, workflow optimization, automation, and continuous improvement.

Clio

Senior Systems Developer, IT.

Toronto, ON

Demonstrated interest or hands-on experience leveraging AI tools and techniques (e.g., AI-assisted development, intelligent automation, LLM-based workflow optimization) to improve process efficiency ...

DUCA Financial Services Credit Union Ltd.

Business Optimization Analyst DUCA is looking for a Business Optimization Analyst join to our ... AI, and DNA; ensure data integrity, workflow orchestration, exception handling, and nonfunctional ...

Manulife

Product Delivery Analyst

Toronto, ON · On-site

Process improvement and workflow optimization * Ability to influence and drive outcomes across cross-functional teams * Comfortable navigating ambiguity and changing priorities Why Join Manulife? At ...

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Workflow Optimization information

What is workflow optimization?

Workflow optimization is the process of analyzing and improving business processes to increase efficiency, reduce waste, and enhance productivity. It often involves mapping workflows, identifying bottlenecks, and implementing tools or techniques such as automation or lean principles to streamline operations. Professionals in this field may use process management software and require strong analytical skills.

What is the difference between Workflow Optimization vs Business Analyst?

AspectWorkflow OptimizationBusiness Analyst
Required CredentialsTypically certifications in process improvement, Lean, Six SigmaOften requires a degree in business, finance, or related fields; certifications like CBAP are common
Work EnvironmentPrimarily in operations, manufacturing, or service industries focusing on process improvementIn office settings across various industries, analyzing business needs and solutions
Employer & Industry UsageUsed by companies aiming to streamline processes and increase efficiencyEmployed by organizations to analyze and improve business systems and workflows

Workflow Optimization specialists focus on analyzing and improving existing processes to enhance efficiency, often using specific methodologies like Lean or Six Sigma. Business Analysts, on the other hand, evaluate business needs, gather requirements, and recommend solutions, which may include process improvements but also encompass broader system and strategy analysis. While both roles aim to improve organizational performance, Workflow Optimization is more specialized in process enhancement, whereas Business Analysts have a wider scope including system and project analysis.

What are popular job titles related to Workflow Optimization jobs in Ontario? For Workflow Optimization jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Workflow Optimization jobs in Ontario look for? The top searched job categories for Workflow Optimization jobs in Ontario are:
Workflow Optimization jobs near you
Infographic showing various Workflow Optimization job openings in Ontario as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 57% In-person, 5% Hybrid, and 38% Remote job distribution.

Senior Data Analyst (CX)

Tabby LLC

Full-time

Re-posted 23 days ago

Job description


As a Customer Experience (CX) Data Analyst, you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.

This role focuses on analytics, reporting, and process optimization, with exposure to automation and AI powered tools as part of everyday analytical work.
Data Analysis & Insights

  • Analyze large-scale datasets related to agent performance, support interactions and QA.
  • Write optimized SQL queries using tools like BigQuery and ClickHouse.
  • Build dashboards in Tableau, Metabase.
  • Detect behavioral and performance trends among agents and support teams.
  • Partner with QA to identify root causes in agent behavior and customer issues.

LLM & Prompting

  • Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation.
  • Ability to assess and profile LLM outputs for quality, relevance, and analytical correctness in business contexts.
  • Familiarity with LLM APIs and integrating model outputs into analytical or internal tooling workflows.

Automation & Workflow Optimization

  • Work with Airflow and Python to automate data tasks and support workflows.
  • Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability.
  • Identify and refactor inefficient DAGs, queries, and transformations to ensure scalable and cost-effective data processing.
  • Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking.
  • Translate business inefficiencies into trackable metrics and measurable outcomes.

Cross-Functional Collaboration

  • Act as an analytical partner to Operations, Support Management, QA, and Training.
  • Work with Data Engineering to ensure clean, accurate, and well-modeled data pipelines.
  • Communicate findings clearly through presentations, visualizations, and concise documentation.
  • 3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
  • Advanced SQL skills (preferably in BigQuery and/or ClickHouse).
  • Proficiency in Python for data analysis, automation, and integration tasks.
  • Experience with data visualization tools (e.g. Tableau, Metabase, Looker).
  • Understanding of Airflow, DAG orchestration, and modern data pipelines.
  • Experience with LLM agents, prompt engineering, and API usage.
  • Ability to translate business questions into structured, testable hypotheses.
  • Strong presentation and storytelling skills; able to communicate with technical and non-technical stakeholders alike.
  • Upper-Intermediate or higher English proficiency (spoken and written).

  • We are an international Team of inspired professionals located all over the globe.
  • We  have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees.
  • Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. 
  • You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region
  • We offer you relocation support as well as we guide you through all the process.
  • We'll set you up with the devices required for your work.

Tabby logo

About Tabby

Sourced by ZipRecruiter

Industry

Computer and electronic product manufacturing

Company size

1 - 10 Employees

Headquarters location

Miami, FL, US

Year founded

2018

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