Workflow Manager Jobs in Memphis, TN (NOW HIRING)

Company Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
We are seeking a highly experienced WMS Workflow Architect to provide technical, functional, and strategic leadership for our Datex WMS platform supporting pharmaceutical 3PL operations. This role serves as the design authority across all warehouses, clients, and solution implementations.
You will lead both onshore and offshore WMS configuration teams, ensuring standardization, compliance, architectural soundness, and operational excellence across multi-client pharma distribution environments. This includes oversight of workflow design, regulatory alignment (cGMP/GDP, DSCSA, Part 11), master data governance, integration frameworks, and change-control/validation strategies.
This is a senior-level, hands-on technical leadership role-ideal for someone who combines deep WMS expertise, exceptional communication skills, and the ability to align technology design with operational realities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Enterprise Architecture & Design Authority
  • Serve as the overall owner of the architectural standards, design conventions, and configuration patterns for all Datex WMS workflows.
  • Define and enforce enterprise-wide WMS architecture, including warehouse blueprints, workflow standards, integration patterns, and compliance frameworks.
  • Validate and approve all WMS design changes from onshore/offshore teams.
  • Maintain a detailed understanding of current and future-state warehouse processes, regulatory expectations, and operational pain points.
• Leadership of Onshore & Offshore Teams
  • Lead, mentor, and support WMS workflow developers, analysts, and QA testers across both onshore and offshore teams.
  • Assign priorities, manage workloads, and ensure timely delivery of enhancements, fixes, client onboarding tasks, and projects.
  • Build capability across teams with training, playbooks, process maps, and reusable design components.
  • Operate as escalation point for configuration, design, integration, and environment issues.
• Pharma Distribution & Regulatory Compliance
  • Ensure all workflows adhere to DSCSA, cGMP/GDP, 21 CFR Part 11, and audit trail/e-signature requirements.
  • Oversee validation strategy for WMS changes including URS, FRS, IQ/OQ/PQ, traceability matrices, and controlled releases.
  • Partner with Quality to ensure readiness for regulatory audits, client audits, and compliance reviews.
• Workflow Strategy & Solution Design
  • Architect efficient workflows for:
    • FEFO/expiry-driven allocation
    • Lot/batch/serial control
    • Quarantine/QA/hold/release
    • Temperature-controlled workflows
    • Controlled substances handling
    • Multi-client 3PL billing
    • VAS/kitting/custom pharma processes
  • Optimize RF flows, wave strategies, replenishment logic, bin strategies, and exception-handling.
• Integration & Data Ecosystem Ownership
  • Oversee integration design with ERP, TMS, carriers, automation, and serialization systems.
  • Approve EDI/JSON/XML mappings for inbound/outbound data.
  • Lead architecture for event-driven, API-based, or serverless integration components.
  • Guide data governance across item master, location master, client profiles, and regulatory attributes.
• Production Environment Leadership
  • Serve as top-level escalation point for major incidents, outages, and complex RCA.
  • Govern change control, release management, environment synchronization, and configuration versioning.
  • Drive continuous improvement initiatives, reduce defects, standardize processes, and elevate operational KPIs.
• Cross-functional Leadership
  • Partner with Operations, Quality, Engineering, Customer Solutions, Client Onboarding, and leadership to define requirements, evaluate impacts, and build scalable solutions.
  • Support RFP responses, client onboarding, and solution design sessions for new 3PL clients.
  • Communicate architecture decisions and impacts to executive stakeholders.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.
PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel (15-25%)
• Hours (40+ hours per week, Monday-Friday)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree in Information Systems, Supply Chain, Engineering, Computer Science, or related field.
• 7-10+ years of hands-on experience with Datex WMS in configuration, workflow design, and architecture.
• 5+ years in a leadership role guiding onshore and offshore teams.
• Deep expertise in pharmaceutical distribution, including:
  • DSCSA traceability
  • cGMP/GDP
  • 21 CFR Part 11
  • Audit trails, e-signatures
  • Cold chain / temperature-controlled workflows
• Extensive experience in 3PL multi-client environments.
• Strong understanding of all core warehouse processes (inbound, putaway, replenishment, picking methods, VAS, returns, QC, cycle counting).
• Strong SQL Server experience (queries, stored procedures, debugging).
• Strong experience working within GxP validation frameworks (URS/FRS, IQ/OQ/PQ, CAPA, change control).
• Exceptional communication skills; ability to translate between business, operations, and technical teams.

PREFERRED QUALIFICATIONS:

• Advanced certifications in supply chain or WMS technologies are a plus.
• Experience designing or supervising Azure Functions or Node.js/TypeScript utilities for integration or workflow extensions.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics) and TMS/carrier integrations.
• Exposure to warehouse automation (AMRs, conveyors, print-&-apply, dimensioners, pick-to-light/put-to-light).
• Familiarity with serialization or regulatory platforms (TraceLink, SAP ATTP).
• Power BI/Tableau for operational data models.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient's best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.
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