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Work Study Cell Phone Customer Service Jobs in Springfield, MO

ICEE

Service Technician

Springfield, MO · On-site

Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas ... of customer concerns, needs, and up-selling opportunities. * Documents all work performed and ...

The Icee Company

Service Technician

Springfield, MO · On-site

Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas ... of customer concerns, needs, and up-selling opportunities. * Documents all work performed and ...

Prime

Night Customer Service Associate

Springfield, MO · On-site

$13.25 - $18.25/hr

Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent ... Answer and respond to phone calls and questions from customers. * Resolve problems real-time and ...

Prime, Inc.

Night Customer Service Associate

Springfield, MO · On-site

$13.25 - $18.25/hr

Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent ... Answer and respond to phone calls and questions from customers. * Resolve problems real-time and ...

OMB Bank

Customer Service Manager

Springfield, MO · On-site

... phone, chat and video teller machines. Primary Location/Schedule: * 3050 S. Delaware Ave., ... Excellent work environment where you are appreciated and recognized for your individual efforts and ...

Menard, Inc

Part-Time Sales

Springfield, MO

Profit Sharing * Exclusive Discounts for gyms, car dealerships, cell phone plans, and more ... excellent Customer Service! Welcoming and greeting Customers throughout the store, helping ...

Menard, Inc

Part-Time Sales

Springfield, MO · On-site

Profit Sharing * Exclusive Discounts for gyms, car dealerships, cell phone plans, and more ... excellent Customer Service! Welcoming and greeting Customers throughout the store, helping ...

Domino's

Customer Service Representative

Republic, MO · On-site

$15.25 - $20.75/hr

And schedules that work with you, not against you? That's right, we live to beat the rush and make ... Ability to communicate verbally with customers and co-workers to process orders both over the phone ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

And schedules that work with you, not against you? That's right, we live to beat the rush and make ... Ability to communicate verbally with customers and co-workers to process orders both over the phone ...

Sherwin-Williams

Customer Service Specialist

Nixa, MO · On-site

$15 - $19.75/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... phone by determining needs and presenting appropriate products and services * Build productive ...

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

And schedules that work with you, not against you? That's right, we live to beat the rush and make ... Ability to communicate verbally with customers and co-workers to process orders both over the phone ...

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All JobsWork Study Cell Phone Customer Service JobsWork Study Cell Phone Customer Service Jobs in Springfield, MO

Work Study Cell Phone Customer Service information

See Springfield, MO salary details

$11

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$31

How much do work study cell phone customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for work study cell phone customer service in Springfield, MO is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a work study cell phone customer service representative?

To thrive as a Work Study Cell Phone Customer Service representative, you need strong communication skills, basic knowledge of mobile devices and services, and typically a high school diploma or current student status. Familiarity with customer relationship management (CRM) systems, call center software, and troubleshooting tools is important for daily operations. Active listening, patience, and problem-solving abilities help you effectively address customer inquiries and build rapport. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth workflow in a fast-paced support environment.

What is the difference between Work Study Cell Phone Customer Service vs Work Study Retail Associate?

AspectWork Study Cell Phone Customer ServiceWork Study Retail Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support offices, retail storesRetail stores, shopping malls, electronics outlets
Employer & IndustryTelecom companies, retail chains, tech storesElectronics retailers, mobile carriers, retail chains
Job FocusHandling customer inquiries, troubleshooting, account managementAssisting customers, sales support, product knowledge

Both roles involve customer interaction and require communication skills, but Work Study Cell Phone Customer Service focuses on technical support and account management in call centers or support offices, while Work Study Retail Associate emphasizes in-person sales and customer assistance in retail environments. The choice depends on your preferred work setting and specific skills.

What are some common challenges faced by work study cell phone customer service representatives, and how can they be addressed?

Work Study Cell Phone Customer Service representatives often encounter challenges such as handling a high volume of calls, troubleshooting diverse technical issues, and communicating with customers who may be frustrated or unfamiliar with technology. To address these challenges, representatives benefit from thorough training on common device problems and customer service protocols, as well as ongoing support from supervisors and peers. Maintaining patience, staying organized, and utilizing available resources or knowledge bases also help ensure successful interactions and professional growth.

What is a work study cell phone customer service job?

Work Study Cell Phone Customer Service jobs are part-time positions available to students, typically through a college or university's work-study program. In these roles, students assist customers with inquiries or issues related to cell phone services, such as billing, technical support, and account management. The job provides valuable customer service experience, helps students earn money to support their education, and often offers flexible hours to accommodate class schedules. Duties may be carried out in person, over the phone, or online, depending on the employer.
What cities near Springfield, MO are hiring for Work Study Cell Phone Customer Service jobs? Cities near Springfield, MO with the most Work Study Cell Phone Customer Service job openings:
Work Study Cell Phone Customer Service jobs near you
Infographic showing various Work Study Cell Phone Customer Service job openings in Springfield, MO as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,657 per year, or $21 per hour.

Service Technician

ICEE

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

The ICEE Company rating

6.3

Company rating: 6.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

420th of 487 rated machine equipment manufacturers

Job description

POSITION SUMMARY:
Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS:
  • Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
  • Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
  • Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
  • Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
  • Documents all work performed and closes out all activities upon completion.
  • Clearly communicates with both customers and co-workers.
  • Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
  • Performs other duties as assigned by Supervisor.

COMPETENCIES:
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
  • Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
  • Strong mechanical aptitude.
  • Excellent organization and time management skills.
  • Must be a self-starter and be able to accomplish tasks in a timely manner.
  • Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE:
  • High School Diploma or equivalent.
  • Strong mechanical background.
  • Graduate of Technical or Vocational school, preferred.
  • Must possess and maintain a valid Real-ID Driver's License.
  • Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
  • Willing and able to drive more than 40% of the time.
  • Must have and wear steel-toed shoes.

ICEE Academy - The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.
ICEE offers its Employees:
  • Company Vehicle and Gas Card
  • Cell phone and tablet
  • Technical School Tuition Reimbursement Plan
  • Paid holidays, sick time, paid vacation
  • Competitive salary based on experience and qualifications
  • Birthday Holiday!
  • Medical, Dental, Vision Insurance
  • Employee Stock Purchase Program
  • Life Insurance
  • 401(k) Plan

Disclaimer:
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement:
The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's
status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
#ICEE1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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