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Work Study Cell Phone Customer Service Jobs in Ohio

NextDeavor Inc.

Cell Technician - 2nd Shift

Mentor, OH · On-site

$21.60 - $22.75/hr

Cell Technician - 2nd Shift Full-time Mentor, OH, US Exclusive confidential search -- details ... customer specifications and quality standards. You will work onsite on 2nd shift (2:30 PM - 11:00 ...

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All JobsWork Study Cell Phone Customer Service JobsWork Study Cell Phone Customer Service Jobs in Ohio

Work Study Cell Phone Customer Service information

What is a work study cell phone customer service job?

Work Study Cell Phone Customer Service jobs are part-time positions available to students, typically through a college or university's work-study program. In these roles, students assist customers with inquiries or issues related to cell phone services, such as billing, technical support, and account management. The job provides valuable customer service experience, helps students earn money to support their education, and often offers flexible hours to accommodate class schedules. Duties may be carried out in person, over the phone, or online, depending on the employer.

What are the key skills and qualifications needed to thrive as a work study cell phone customer service representative?

To thrive as a Work Study Cell Phone Customer Service representative, you need strong communication skills, basic knowledge of mobile devices and services, and typically a high school diploma or current student status. Familiarity with customer relationship management (CRM) systems, call center software, and troubleshooting tools is important for daily operations. Active listening, patience, and problem-solving abilities help you effectively address customer inquiries and build rapport. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth workflow in a fast-paced support environment.

What are some common challenges faced by work study cell phone customer service representatives, and how can they be addressed?

Work Study Cell Phone Customer Service representatives often encounter challenges such as handling a high volume of calls, troubleshooting diverse technical issues, and communicating with customers who may be frustrated or unfamiliar with technology. To address these challenges, representatives benefit from thorough training on common device problems and customer service protocols, as well as ongoing support from supervisors and peers. Maintaining patience, staying organized, and utilizing available resources or knowledge bases also help ensure successful interactions and professional growth.

What is the difference between Work Study Cell Phone Customer Service vs Work Study Retail Associate?

AspectWork Study Cell Phone Customer ServiceWork Study Retail Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support offices, retail storesRetail stores, shopping malls, electronics outlets
Employer & IndustryTelecom companies, retail chains, tech storesElectronics retailers, mobile carriers, retail chains
Job FocusHandling customer inquiries, troubleshooting, account managementAssisting customers, sales support, product knowledge

Both roles involve customer interaction and require communication skills, but Work Study Cell Phone Customer Service focuses on technical support and account management in call centers or support offices, while Work Study Retail Associate emphasizes in-person sales and customer assistance in retail environments. The choice depends on your preferred work setting and specific skills.

What cities in Ohio are hiring for Work Study Cell Phone Customer Service jobs?

Cities in Ohio with the most Work Study Cell Phone Customer Service job openings:

Work Study Cell Phone Customer Service jobs near you

Work Study, Student Support (Student Activities)

Tri-C

Parma, OH • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 14 days ago

Job description

Work Study, Student Support (Student Activities)
Department: Student Activities
Location: Western Campus
Reports To: Director, Student Life
Recruitment Type: Internal
Requisition ID: req7256
Employment Type: Student
Union Position: Non-Union
Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT
Job Description:
LearningObjectives:
Are you looking for a meaningful on-campus job that builds yourskills while supporting students? Join the Student Life Pantry team at WesternCampus! As a Pantry Assistant, you'll help create a welcoming, respectfulenvironment for Pantry guests while gaining hands-on experience in customerservice, inventory management, and administrative support.
Key Responsibilities and Learning Outcomes:
As part of The Pantry team, you will:
  • Provide excellent customer service by assisting clients with respect, empathy, and professionalism in a food pantry setting.
  • Gain experience managing inventory by receiving donations, restocking shelves, and implementing basic inventory control practices.
  • Develop office and administrative skills through tasks such as data entry, filing, and scheduling.
  • Maintain accurate records and assist in generating reports related to Pantry usage and engagement initiatives.
  • Build yourteamwork and problem-solving skills by working collaboratively with otherstudent employees and staff.

  • Consistently maintain 6 credit hours each semester;
  • Maintain satisfactory academic progress;
  • Adhere to College's confidentiality policy;
  • Successfully pass background/drug screening;
  • Answer phone and take messages;
  • Clerical duties such as filing, data entry, copying and faxing;
  • Open and sort mail;
  • Strong interpersonal communication skills;
  • Willingness to learn new technology;
  • Assist with special projects;
  • Other duties as assigned.

Special Note: Number of Openings (5)
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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