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Work Study Cell Phone Customer Service Jobs in Ohio

Franklin University

Work Study

Columbus, OH · On-site

Manage phone calls and correspondence, including emails and in-person inquiries. * Organize and ... Contribute to community service programs or outreach initiatives if placed in non-profit roles.

Franklin University

Work Study

Columbus, OH · On-site

Manage phone calls and correspondence, including emails and in-person inquiries. * Organize and ... Contribute to community service programs or outreach initiatives if placed in non-profit roles.

Franklin University

Work Study

Columbus, OH · On-site

Manage phone calls and correspondence, including emails and in-person inquiries. * Organize and ... Contribute to community service programs or outreach initiatives if placed in non-profit roles.

Georgia

Federal Work Study Student

Columbus, OH

$14.75 - $18.50/hr

Federal Work Study Student Job Requisition ID: JR0000001045 Number of Openings: 1 Shift: Any ... Perform general reception services, including answering telephones and taking messages * Obtain ...

University of Cincinnati

Student Associate - WS

Cincinnati, OH · On-site

$14 - $19.25/hr

... customer service experience required * Must be a University of Cincinnati student * Must have Work ... STUDY award under the "Additional Documents" section. (a screenshot or photo from your phone is ...

University of Cincinnati

Student Associate - WS

Cincinnati, OH · On-site

$14 - $19.25/hr

... customer service experience required * Must be a University of Cincinnati student * Must have Work ... STUDY award under the "Additional Documents" section. (a screenshot or photo from your phone is ...

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Work Study Cell Phone Customer Service information

What is a work study cell phone customer service job?

Work Study Cell Phone Customer Service jobs are part-time positions available to students, typically through a college or university's work-study program. In these roles, students assist customers with inquiries or issues related to cell phone services, such as billing, technical support, and account management. The job provides valuable customer service experience, helps students earn money to support their education, and often offers flexible hours to accommodate class schedules. Duties may be carried out in person, over the phone, or online, depending on the employer.

What are the key skills and qualifications needed to thrive as a work study cell phone customer service representative?

To thrive as a Work Study Cell Phone Customer Service representative, you need strong communication skills, basic knowledge of mobile devices and services, and typically a high school diploma or current student status. Familiarity with customer relationship management (CRM) systems, call center software, and troubleshooting tools is important for daily operations. Active listening, patience, and problem-solving abilities help you effectively address customer inquiries and build rapport. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth workflow in a fast-paced support environment.

What are some common challenges faced by work study cell phone customer service representatives, and how can they be addressed?

Work Study Cell Phone Customer Service representatives often encounter challenges such as handling a high volume of calls, troubleshooting diverse technical issues, and communicating with customers who may be frustrated or unfamiliar with technology. To address these challenges, representatives benefit from thorough training on common device problems and customer service protocols, as well as ongoing support from supervisors and peers. Maintaining patience, staying organized, and utilizing available resources or knowledge bases also help ensure successful interactions and professional growth.

What is the difference between Work Study Cell Phone Customer Service vs Work Study Retail Associate?

AspectWork Study Cell Phone Customer ServiceWork Study Retail Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support offices, retail storesRetail stores, shopping malls, electronics outlets
Employer & IndustryTelecom companies, retail chains, tech storesElectronics retailers, mobile carriers, retail chains
Job FocusHandling customer inquiries, troubleshooting, account managementAssisting customers, sales support, product knowledge

Both roles involve customer interaction and require communication skills, but Work Study Cell Phone Customer Service focuses on technical support and account management in call centers or support offices, while Work Study Retail Associate emphasizes in-person sales and customer assistance in retail environments. The choice depends on your preferred work setting and specific skills.

What cities in Ohio are hiring for Work Study Cell Phone Customer Service jobs?

Cities in Ohio with the most Work Study Cell Phone Customer Service job openings:

Work Study Cell Phone Customer Service jobs near you

Work Study

Franklin University

Columbus, OH • On-site

Full-time

Re-posted 12 hours ago

Job description

Federal Work-Study Position

Federal Work-Study students assist various departments within the university or community-based organizations. Work-study positions are intended to complement the student's academic and career goals while fostering skill development in a professional setting. This position will serve as a support to staff and/or faculty at Franklin University. This person is considered to be a member of the team and is thus expected to demonstrate professional behavior at all times.

ALL CANDIDATES MUST BE CURRENT FRANKLIN STUDENTS, AND HAVE FEDERAL WORK STUDY ELIGIBILITY.

The Work Study is an integral part of the University and responsible for many of the day to day administrative duties to include but not limited to:

  • Handle general administrative tasks, including filing, photocopying, scanning, and entering data.
  • Conduct basic internet research to gather, analyze, and organize relevant information for projects, reports, and decision-making.
  • Manage phone calls and correspondence, including emails and in-person inquiries.
  • Organize and maintain office supplies and documents.
  • Assist team members in their daily work load to support specific departmental needs.
  • Assist team members in documentation including meeting notes
  • Contribute to community service programs or outreach initiatives if placed in non-profit roles.
  • All other duties/tasks as assigned.

Candidates for a Federal Work-Study position should possess strong organizational and time-management abilities, along with effective communication and interpersonal skills. Basic computer literacy, including proficiency in Microsoft Office Suite and email platforms, is essential. Attention to detail and accuracy in completing tasks is critical, as is the ability to work both independently and collaboratively as part of a team. Professionalism and a commitment to maintaining confidentiality are also key qualifications for success in this role.

The ideal candidate must be able to work 10-25 hours per week.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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